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Aegon: Pension reviews

Name: Pension
Rating: 2.04 (219 reviews)

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1.74

Based on 219 reviews, last reviewed 1st May 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Website not functioning, so can't organise a fund sw... Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fort... Read more Reviewed on: 1st May 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (219)

Review of the Aegon, Pension:

I would give 0 stars if there was such option

I have been trying to transfer my Aegon pension out to another provider for the last 8 months. So far so bad. The customer service team is completely unhelpful. Regardless if contacting them via phone or email, there is no way to get a coherent answer. Each month they reveal a new problem, new form which needs to be filled out, new issue to resolve. After 8 months of this I am beginning to feel like my pension is being held hostage by a group of incompetent Aegon employees. Stay away. Reviewed on: 8th July 2022

Website not functioning, so can't organise a fund sw...

Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fortnight. Unbelievable and they take hours to answer the phone - in excess of a 40 minute wait not unusual - and no-one knows anything or takes ownership when you get through eventually. Do not give your pension to these people. Reviewed on: 1st May 2025

Excellent

It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Nothing online functions as it should.takes hours to...

Nothing online functions as it should,takes hours to get someone on the phone,probably the cleaner owing to the lack of pension knowledge,been trying for 5 months to get my funds out and over to nest,avoid these clowns at all costs .very proficient at taking money, unobtainable when you need it back .Only one star as cannot give half. Reviewed on: 9th April 2025

Communication expert

Excellent in communicating business useful information Reviewed on: 3rd March 2025

Terrible online portal, takes about 3-4 minutes to l...

Terrible online portal, takes about 3-4 minutes to load, and even then often fails to load the pension scheme. Adding a new employee to a pension scheme is ridiculous, and involves manually creating a spreadsheet file and then attempting to upload and manually map it, and again this often takes multiple attempts and is anything but simple. After much waiting on to chat to customer support, it's clear that Aegon know they have issues and that the online portal has been running and slow for weeks, but they have no timeframe in which they expect a resolution. If you are looking for a pension scheme provider, I highly recommend looking for one that actually has an online portal that works. Aegon this is just not good enough. By way of comparison, to sign in to Nest Pensions takes seconds, to add a new employee takes under 1 minute and can be done on screen, their phone support is brilliant and they offer actual integrations with payroll software like BrightPay. Reviewed on: 28th January 2025

Stay clear of dealing with this company

Slow company to do anything, make promises they never keep and have appalling customer service and send out misleading documentation Reviewed on: 14th January 2025

Been with Aegon over 15 years.

Been with Aegon over 15 years. Put one of my pension funds elsewhere recently. It has made more in one month than Aegon in over 15 years. Aegon lost over 13000 pounds in that period. New company made 1500 pounds in one month. Enough said. Reviewed on: 4th December 2024

Taking incompetence and ineptitude to levels I previ...

Taking incompetence and ineptitude to levels I previously thought not possible. The utter disdain they have shown me, failing to follow basic instructions, not replying to emails and do everything in their capabilities to prevent access to withdrawals. I was only cashing a small pot pension which has now taken over 3 months and still hasn’t been completed. but will now be transferring my remaining accounts away from the business despite their undoubted best efforts at frustrating the process. Reviewed on: 22nd November 2024

Wanted to withdraw from pension pot told take 10 w...

Wanted to withdraw from pension pot told take 10 working days that was on 14th October phoned a week ago said it would be in my bank on 12th November still no money shocking over 1hr on phone to speak to someone this is shocking not acceptable will be going to ombudsman Reviewed on: 13th November 2024

Appalling service ,

Appalling service ,husband been trying to get his pension and some draw down since December. Complain made and the sent £150 to his account to apologise and uphold his complaint. Now say they can’t confirm his account ( which thé have paid into ) therefore can’t send his money . Interest list in the period December to now is approx £800 . They are profiting from his money. As he has had major heart surgery and TIÀs this is causing extreme stress. Reviewed on: 5th November 2024

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