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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (216 reviews)

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1.68

Based on 216 reviews, last reviewed 3rd Mar 2025

No new 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

4

Communication expert Excellent in communicating business useful information Reviewed on: 3rd March 2025

Latest lowest rating:

1

Terrible online portal, takes about 3-4 minutes to l... Terrible online portal, takes about 3-4 minutes to load, and even then often fails to load the pension scheme. Adding a new employee to a pension sc... Read more Reviewed on: 28th January 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (216)

Review of the Aegon, Pension:

Stay clear of dealing with this company

Slow company to do anything, make promises they never keep and have appalling customer service and send out misleading documentation Reviewed on: 14th January 2025

Disgusting.

Value in November 2021 £33700, value now at 23/2022 £23800. Absolutely disgusting. No one you can talk to knows anything apart from "talk to a financial advisor" Fund managers are not available ever. Im really worried that my fund will be nothing by the time i retire next year. Sick of them. Lesley Rae is a complaint contact who is hopeless. Reviewed on: 23rd August 2022

How to loose money

Poor performance, massive loss of money. Supposedly a managed fund but nobody cares. Reviewed on: 23rd August 2022

Terrible

Terrible website, terrible customer service. Impossible to contact. Just a wall. Take my advice and go somewhere else Reviewed on: 8th August 2022

Poor servive, don't respond/reply.

Still awaiting a response to a query raised over a month ago - investment performance is also poor. Would not recomend this company Reviewed on: 4th August 2022

Shrinking Pension funds, online system un-usable

Ive had my pension open for 18 months, and its shrinking on a monthly basis. When ive come to request my financial advisor to have access to my policy, I had a letter asking me to fill out an online form that doesnt exist. The website lists around 13 types of pension and funds before you can login, then when you do and ask for support it asks for your policy number, which is also known as your plan number or your scheme number, then the search offers 507 documents to review. Its an awful experience, do not join. Reviewed on: 1st August 2022

Shrinking daily

They have achieved nothing in six years but to make my money shrink. They blame brexit covid the war in Ukraine. I trust them at all just a load of charlatans. I suspect fraud. Keep away. Reviewed on: 28th July 2022

Absolutely shocking service

Trying to transfer a pension out since they have high fees and little choice. They are either completely incompetent or doing everything they can to stall the process. Long wait times to get through or they just advise emailing then disconnect. They then take weeks to respond to email. Very poor at advising on status. They couldn't do any worse if they tried. Reviewed on: 11th July 2022

I would give 0 stars if there was such option

I have been trying to transfer my Aegon pension out to another provider for the last 8 months. So far so bad. The customer service team is completely unhelpful. Regardless if contacting them via phone or email, there is no way to get a coherent answer. Each month they reveal a new problem, new form which needs to be filled out, new issue to resolve. After 8 months of this I am beginning to feel like my pension is being held hostage by a group of incompetent Aegon employees. Stay away. Reviewed on: 8th July 2022

Poor investment

I can only go by my own experience, which is very poor . I worked for a company with an excellent pension provider but unfortunately the company sold the business to other owners and somehow my pension was handled by Aegon . Towards the end of my working life I watched the value go down by approximately 5 thousand so I cashed in before it all disappeared. At one time it went down 14 thousand so I phoned to enquire and they told me it was because I changed my retirement day on the web Reviewed on: 30th June 2022

How to loose money quickly.

My Aegon pension funds now in July 2022 are worth a lot less than in August 2020. What are the investment team doing? August 2020 fund value was 41,112 pounds stirling. July 2022 fund value 30,666 pounds sterling. I should have transferred the lot to a company who knows about investments. This team belongs in a circus. Reviewed on: 27th June 2022

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