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Aegon: Pension reviews

Name: Pension
Rating: 2 (227 reviews)

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1.80

Based on 227 reviews, last reviewed 4th Dec 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

15%

11%

69%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Deliberately poor customer service; emails - long an... Deliberately poor customer service; emails - long and useless responses I'm have been trying since January to take out parts of my private pension fun... Read more Reviewed on: 4th December 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

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Aegon Pension reviews (227)

Can They Do This?

I have a very small pot with these jokers. I just tried to withdraw the full amount ( only £4k) via their website. They say ' as stated in terms & conditions, I have to leave £1k in my pot' Is this legal? Th Reviewed on: 9th January 2023

Loss of 44k in my final year 6 months before retirement

This company are unreal ! I've just got my pension statement from them and to my astonishment I'm 44k down . 3rd Jan 22 was worth £119500 3rd Jan 23 worth £75500 . When i phoned up to find out where my money was and i mentioned that i was under the impression that my funds would be in less risky investments as i was approaching retirement i was told that they are in what are seen to be less risk .. This company need investigating . I have raised a complaint with them with a view to contacting the pensions ombudsman. Reviewed on: 6th January 2023

A good way to lose money

They have never been any better than stand-still, but the last year's performance has been diabolical. See all the other one star reviews for confirmation. Reviewed on: 6th January 2023

Any excuse not to pay out so avoid at all costs

10 days! Been almost three months and every excuse not to pay out so now taking legal action to get my money. Overall rating zero stars and obviously would not recommend this company. Lies and evasion all the way! Reviewed on: 4th January 2023

Avoid this pension provider!

Aegon Retiready lost 30+% of value within few months on a "low risk" pension investment inthe very year of my retirement - before the current banking crises. This was due to ignoring my intentions, choosing a wrong product, and not communicating the risks,.I had been told I was invested in a cash funds - this was not the case at all. After a complaint, I had to wait more than 16 weeks, just to get a one-line dimissive statement. Their website is useless; customer service over the phone can give contradictory and misleading information, from different employees. Even the final transfer out did not work, the company made mistakes causing confusiong and further delays. Incredibly poor performance when compared to 2 other pensions providers I have been using who performed well. I recommend to take all your investments out of Aegon to keep them safe. Reviewed on: 30th December 2022

Shocking

So called cautious fund dropped by ~40% in a few months, they take your money, charge a fee and do nothing to ensure your investments are in the best fund. Web site difficult to to navigate and they only give you a comparison with 6 months previous, to make the actual value drop seem smaller than it really is. Avoid like the plague Outdated funds that assume you are buying an annuity, have not kept up with the real world Reviewed on: 13th December 2022

Absolute Charlatons

I have a small workplace pension (Aegon) from a company I worked for previously. It never performed well but not badly enough to change, TILL NOW!!! It was worth £34,000 last year and is now worth £28,000, pitiful I could do better on the horses. AVOID AVOID AVOID!!! Reviewed on: 14th November 2022

Worst company I've ever dealt with - AVOID

requested a 25% tax free sum two weeks ago, and a drawdown. got an email that my online instructions 'not processed' and I needed to confirm choices. then 100% of my £ moved to a drawdown account and somehow I've ended up with 2 accounts. Personnel cannot confirm anything, no idea re status. Every time I talk to them there is a new problem. An official complaint was raised and now I'm told that only complaints people can sort out what has gone wrong with online instruction. I'm surprised that the financial regulators allows a company like this to exist. they are dealing with peoples' life savings and the level of incompetence is extraordinary. Reviewed on: 28th October 2022

My dads pension

I’ve called this place over 30 times within a month they keep me on hold Longer than 15 min or just hang up My father passed I live in America they said they wired me my fathers pension I explained more than 30 times I have not received anything they keep telling me to contact my bank I still have not received anything I told them to cancel the wire so I can have it sent to my brother that lives in the uk they won’t do that neither They have horrible customer service no sympathy I will never recommend anyone do buisness with them Reviewed on: 19th October 2022

LOSS OF VALUE 4800 GBP over 6 months !!!

Check with employer before you transfer your workplace pension.IF ITS AEGON - STAY AWAY. Just checked today 18-10-2022 value of my pot. My work commenced at the end of Aug 2021. Transfer requested in Nov 2021. Aegon transfer completed in Feb 2022. Thats workplace pension !? !? Investment return 4825.79 (in 6 months of contributions) . Great - i ve been loosing circa 600 GBP per month of work. Where the hell is FINANCIAL OMBUDSMAN? Reviewed on: 18th October 2022

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