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Aegon: Pension reviews

Name: Pension
Rating: 2.04 (219 reviews)

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1.74

Based on 219 reviews, last reviewed 1st May 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Website not functioning, so can't organise a fund sw... Website not functioning, so can't organise a fund switch, the only workaround is post (slow) and they can't organise a transfer statement under a fort... Read more Reviewed on: 1st May 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (219)

Review of the Aegon, Pension:

Worse customer service I have ever received

I have been trying since August 2021 to drawdown and still no further on . They never respond to emails, rarely answer the phone . I’ve made an official complaint over two months ago and still awaiting a response. They consistently send out the wrong forms or don’t bother sending them at all. Financial projections are appalling, seems almost fraudulent to me . They have caused me financial loss , stress , anxiety and illness due to lack of transparency, appalling customer service and no continuity of procedures. Complete disrespect and regard for their customers. Avoid at all costs and move your money ( if you can as it seems impossible to get your hands on YOUR money.) I have NOTHING good to say about Aegon. Reviewed on: 7th June 2022

Do not use Aegon for your pension funds, advised the...

Do not use Aegon for your pension funds, advised they had paid my 25% tax free into my bank, kept checking bank account and not there, checked with bank and they advised no pending transactions from Aegon, now have to wait more business days for it to be investigated, so unprofessional this organisation Reviewed on: 13th May 2024

Fund Went from 34000 to 19000 and has only recovered...

Fund Went from 34000 to 19000 and has only recovered to 21000 ( have paid in nearly 29000) supposedly in the low risk fund.. Still charging me of course for their expert advice. Had I just banked it would have 40000 instead of 21000. Reviewed on: 29th February 2024

Aegon has to be,one of the worst preforming pension...

Aegon has to be,one of the worst preforming pension companies. If you want to loose money invest it in Aegon pension. My workplace pension is,with them and is loosing money each day. I have asked AEGON for help but they aren't interested. I have been with them for 1 year and hVe losted 8% I'm now waiting 2 weeks for forms to opt out Reviewed on: 28th February 2024

Worst pension experience ever!

Worst pension experience ever! First off they sent me someone else’s pension summary. Retired in November and filled out the forms online because I was told it would be faster ( at least four weeks in total) Had to send off many emails stating I wished to opt out of my pension and collect. I had to do a lot of work myself with my employer payroll to make sure emails were sent so doing Aegons work for them! Lots of conflicting information given I’m sure to pacify me when I phoned the support team, told I would be receiving a letter confirming my payout a week before receiving my lump sum - never happened, phoned yesterday as I was told it would be going into my account- didn’t happen rang again, told it would be there by 6 pm - never happened. I have still no idea on how much I will receive as apparently you get the letter after it’s gone in ??? Why? So 3 months on from retiring I am still waiting! Unfortunately I have only just read the reviews for this company, I wonder how much longer I will have to wait, so yes they like to receive your money but a different matter on giving it back. Reviewed on: 9th February 2024

Not a happy bunny

I had a retire ready pension with Aegon ( transferred over from a vg company but I had no say in this decision because it was a work pension) and I must say that they just took money from my pot to invest elsewhere but the investments never worked, once 14,000 went missing so I had to phone them up and the next day it was returned. The staff were cocky and rude and I certainly wouldn’t recommend them Reviewed on: 23rd January 2024

No customer service at all, they dont want to give y...

No customer service at all, they dont want to give you your money (25% pot) even if they do they say to HMRC that is taxable and you have to run back to HMRC to get your refund, if you are lucky. Is the only company I see with 64% bad reviews. Manage to get half my money out from them with pension transfer to another company, they could not stop it. Now try get the other half. I will do the same. I only kept them with them because the investment is doing good. My old company pension allowed me to invest to parts of their plan. Their charges are high, if your plan is not doing good, then you loose your money on their charges. General this company should be closed by the government because they are not providing any service or support to people who have money with them. How they are able to trade for long. DO NOT USE.... Reviewed on: 16th January 2024

Poor and embarrassing performance management

Being theirs customer many years , first contributed through employer then changed my employer but continue contribution as personal pension until my funds is matured and about right the time for me to settle. Requested a settlement quote. Aegon sending me 4 different quotes withing 3 days in 1 requested , in each quotes has lost its values. Reviewed on: 14th January 2024

Awaiting payment

Still waiting for payment after 5 months. Will now be asking for 5.6%intetest re loss of savings Reviewed on: 14th December 2023

Pension

What a Disgusting, Shambolic, Useless, excuse they are. I was even ignored by the CEO. They don’t care it’s as simple as that, so please find somewhere else Reviewed on: 17th November 2023

Disgusting company

Lost another postal letter application for my pension pot and the online forms are useless Reviewed on: 13th November 2023

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