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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (637 reviews)

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4.74

Based on 637 reviews, last reviewed 9th Jun 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance reviews (637)

Review of the Animal Friends, Pet Insurance:

Very impressed

I love the way joli vets works I’ve used them once as my dog had a tick and the vet had a good look at it on web cam and directed me on how to remove it I was very impressed Reviewed on: 10th September 2021

Fantastic

I’ve been using animal friends for years they’ve always been great & very caring when the end comes Reviewed on: 3rd August 2023

Did yesterday

If needed they have alway pay up and been helpful Reviewed on: 3rd August 2023

Good service, high prices

No issues about claiming money, quick and always get back. In 2 years my monthly price went up to 2x higher. Reviewed on: 3rd August 2023

Lovely and simple

Joining animal friends was so easy and we love the joii app that's part of it. There's varying options to suit your needs in terms of the level and type of cover you're looking for. We've not needed to claim anything with the insurance but we have used the joii app for advice a couple of times when our pooch has been unwell and the vets we've dealt with via the video call were amazing. Reviewed on: 3rd August 2023

They are always there when needed.

I haven’t yet made a claim but I feel they will be ready to listen if I have any problems with Poppy. Reviewed on: 3rd August 2023

Great insurance

I enjoy receiving the emails with useful tips for looking after my cat and the access to 24/7 vet care is really reassuring for an anxious cat mum! Reviewed on: 3rd August 2023

Wonderful from start to finish.

Animal Friends insurance have been absolutely fantastic. My young dachshund has unfortunately suffered from meningitis and Animal Friends were there for me in our trauma and need of hour. If Animal Friends hadn't been so quick in response to my dachshund emergency needs. He would not be here. I want to thank Animal Friends again for everything they did and do. You won't find a better Animal Insurance than Animal Friends. Kate and louie the dach. Reviewed on: 3rd August 2023

Value for money

Animal friends are a great company they keep you updated on what's happening with the newsletter every month, their prices are fair and a great option of how you want to pay monthly payments are affordable, they are very helpful when you speak to them on the phone. Reviewed on: 3rd August 2023

Amazing insurance

When my little man had a choking incident and needed test to find out why my insurance covered the cost in a timely manner. Reviewed on: 3rd August 2023

Pet Insurance Review

Been with Animal Friends for a number of years now and happy with prices and terms offered with choices for pet insurance. Also feel they go above and beyond when it comes to updates on how to check your pet and good free advice with hints and help with various things that can go wrong or upset your pet. Very happy to continue using this company. Reviewed on: 3rd August 2023

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