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Animal Friends: Pet Insurance reviews

Name: Pet Insurance
Rating: 4.77 (636 reviews)

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4.72

Based on 636 reviews, last reviewed 12th Feb 2025

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Good value cover Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

Animal Friends Pet Insurance reviews (636)

Review of the Animal Friends, Pet Insurance:

Claims paid in days

Unfortunately we’ve had a few vets visits with our dog. Claims are submitted by our vets and reviewed and paid in a matter of days by Animal Friends. Excellent service. Reviewed on: 25th August 2024

Oscar

I have been with Animal Friends for 3 years now and found it to be affordable and always on the end of the phone when needed. They keep in touch with updates on helpful ideas. I made a claim recently and it was dealt with speedily and efficiently. Reviewed on: 24th August 2022

Like the fact there is access to a vet online 24/7 but found dealing with a claim somewhat lengthy and stressful

Like the fact there is access to a vet 24/7 but found dealing with a claim somewhat lengthy and stressful although I have to say this was partly the vets being slow providing info Reviewed on: 24th August 2022

Excellent customer service

Always professional and courteous service with claims handled promptly and fairly Reviewed on: 24th August 2022

Being a responsible dog owner

Can’t afford not to have insurance but can’t always afford vet fees. Good to have access to a free online vet nurse Reviewed on: 24th August 2022

Excellent

After trying different company’s this is by far the best. A vet on FaceTime 24/7 and many more bonuses. I wouldn’t choose anywhere else to insure our dog. Reviewed on: 24th August 2022

Excellent Service

I have been with Animal Friends for the past 5 years and have always found their insurance to be very competitive. This year my cocker spaniel was ill and for the first time I had need of the vet FaceTime advice free to all Animal Friends customers. I was very impressed with the care involved in the comfort of my own home for my dog. I cannot recommend Animal Friends highly enough, this added video service is invaluable. It’s a 5 star review from me. Reviewed on: 24th August 2022

Always available and they care about animals as much as we do

I have had my little Gizmo insured with Animal Friends for all of the 13 1/2 years of his life. I haven’t had to use my insurance until the last year and I have used both Joli for advice but also had to use my insurance to help the little fellow as he comes to the end of his wonderful life. Animal Friends has always been available and helpful and most importantly they do care about animals and are very fair in how they support us. I would recommend them to fellow pet lovers as a fair and caring insurer. Reviewed on: 24th August 2022

Great!

So glad I had my insurance with animal friends. Needed to claim for 2 cats over the last year. Helpful efficient service Reviewed on: 24th August 2022

saving my dog and budget

When unfortunate events caused need for our puppy's luxating patella surgeries for both of her knees to be done we never thought that insurance claim process could be so easy as it was with Animal Friends. Because of that, we could concentrate on our puppy and her rehabilitation. Reviewed on: 24th August 2022

Perfect pet insurance

Very approachable and reasonable montly payments Reviewed on: 24th August 2022

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