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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Very very helpful

5
Amazing pet insurance provider who are very helpful with advice and care for your pet, we recently had to make a claim for our cat Simba who had kidney failure, but has since fully recovered with great care from our veterinary hospital. The process of claiming was so smooth our vets did it all for us with the great help and communication from Animal Friends and my plan is still cheap even after the increase because I had to make a claim. It's no wonder they've been voted the best. Thank you Animal Friends Reviewed on: 25th August 2022
Terry Simpson's avatar
Terry Simpson

There when you need them.

5
Especially in current times an unexpected Vet bill could be an additional burden and a huge worry. I have found Animal Friends' payment response time to be excellent. It takes away the fear that I wouldn't be able to get my dogs the treatment they need. Reviewed on: 25th August 2022
Sue's avatar
Sue

Very reliable

5
I have stayed with animal friends for several years now as the cost is always low and on the occasion when I needed to claim them were very easy to deal with Reviewed on: 25th August 2022
Katy Lockwood's avatar
Katy Lockwood

my pets operation claim

5
our dog has recently had to have a operation on her eye and i made a claim which was handled with extreme speed and paid out very fast thank you Reviewed on: 25th August 2022
Christopher Gill's avatar
Christopher Gill

Helpful and Caring

5
All queries are answered in a friendly, confident and caring way. They are reasonably priced and provide the cover I require. They knew how I felt when I lost one of my dogs and sent a lovely sympathy message. They are easy to get hold of when there is a problem and easy to talk to. Reviewed on: 25th August 2022
Anne Holmes's avatar
Anne Holmes

Pets are family

4
So useful to ask questions and brilliant cause at hand whenever needed Reviewed on: 25th August 2022
Bobby's avatar
Bobby

Purrfect Insurance Company

5
You only know how good a company is if it pays out without any hassle, excellent company helpful staff,easy process through the vet portal, wouldnt use any other for pets Reviewed on: 25th August 2022
Andrea Clifford's avatar
Andrea Clifford

Great

5
The online vet experience is a Godsend and the regular newsletter is always packed with help and advice. A great support network. Reviewed on: 25th August 2022
Soni's avatar
Soni

Very pleased

5
Feel confident if anything happens to my cat it will be dealt with promptly Reviewed on: 25th August 2022
Cheryl Blakeston's avatar
Cheryl Blakeston

Brilliant!

5
Customer service was fab. Dealt with my claim quickly and everytime I have rang I have been greeted by friendly and helpful staff. Couldn't ask for more!! Reviewed on: 25th August 2022
Rachael 's avatar
Rachael

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