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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Pets are family

4
So useful to ask questions and brilliant cause at hand whenever needed Reviewed on: 25th August 2022
Bobby's avatar
Bobby

Purrfect Insurance Company

5
You only know how good a company is if it pays out without any hassle, excellent company helpful staff,easy process through the vet portal, wouldnt use any other for pets Reviewed on: 25th August 2022
Andrea Clifford's avatar
Andrea Clifford

Great

5
The online vet experience is a Godsend and the regular newsletter is always packed with help and advice. A great support network. Reviewed on: 25th August 2022
Soni's avatar
Soni

Very pleased

5
Feel confident if anything happens to my cat it will be dealt with promptly Reviewed on: 25th August 2022
Cheryl Blakeston's avatar
Cheryl Blakeston

Brilliant!

5
Customer service was fab. Dealt with my claim quickly and everytime I have rang I have been greeted by friendly and helpful staff. Couldn't ask for more!! Reviewed on: 25th August 2022
Rachael 's avatar
Rachael

Always been amazing

5
Animal friends have made claimes exceptionally easy and I thank them for that.. I’ve used the online vet a couple of times and they were both amazeing. Reviewed on: 25th August 2022
Doreen Bowers's avatar
Doreen Bowers

Always keep customer information up to date

5
Newsletters are full of useful information and tips on caring for our pets Reviewed on: 25th August 2022
Angela Johnstone's avatar
Angela Johnstone

Superb and easy to manage cover

5
No hassle, easy to set up and manage. Clear and precise with great benefits! Reviewed on: 25th August 2022
Victoria's avatar
Victoria

Really happy with the service

5
Animal Friends have been brilliant sorting my claims for our dogs GI issues. Really simple claims process and the money was paid very quickly. Reviewed on: 25th August 2022
Sarah Lord's avatar
Sarah Lord

brilliant

5
very helpful and very supportive and very understanding Reviewed on: 25th August 2022
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l elliott

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