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Animal Friends: Pet insurance reviews

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4.71
Based on 637 reviews, last reviewed 9th Jun 2025
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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6%
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Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (637)

Superb and easy to manage cover

5
No hassle, easy to set up and manage. Clear and precise with great benefits! Reviewed on: 25th August 2022
Victoria's avatar
Victoria

Really happy with the service

5
Animal Friends have been brilliant sorting my claims for our dogs GI issues. Really simple claims process and the money was paid very quickly. Reviewed on: 25th August 2022
Sarah Lord's avatar
Sarah Lord

brilliant

5
very helpful and very supportive and very understanding Reviewed on: 25th August 2022
l elliott's avatar
l elliott

Great Service

5
really impressed with animal friends, very fair rates and easy to deal with, lovely staff and very efficient in dealing with claims i have recommended to several friends who are all very happy with them, Reviewed on: 25th August 2022
kim sanderson's avatar
kim sanderson

Peace of mind

5
Knowing if I Need to claim Animal friends would help me through. Enjoy receiving the emails eith top tips and having access to vets advice always useful and all at a great price. Reviewed on: 25th August 2022
Karen Hill 's avatar
Karen Hill

1st class

5
Quickly and easy. Fast payments Reviewed on: 25th August 2022
Kerry Gallatley 's avatar
Kerry Gallatley

Great pet insurance

5
Hassle free quick payout following claim. Highly recommend Reviewed on: 25th August 2022
Kerry Wright's avatar
Kerry Wright

Great service

5
Very fair and great service. They were there when I needed them most Reviewed on: 24th August 2022
Lizzy Grubel's avatar
Lizzy Grubel

Fantastically faultless!

5
My poor pooch has had her issues on more than one occasion. I am so glad I chose Animal Friends pet insurance because they have been fantastic, fare, extremely helpful, reassuring plus very supportive all the way and at every time we have needed their services. I have had no negative issues, in fact quite the opposite, they have been what we hoped for, and more, from having pet insurance and have paid out within days of recieving and processing my claim . Fabulous professional service, fantastic friendly and knowledgable staff, online plus over the phone. Guys I 100% recommend them and I do not use my recommendations lightly - believe you me! Choose Animal Friends and you won't regret it, I didn't. Reviewed on: 24th August 2022
Gaz Davies's avatar
Gaz Davies

Always helpful

4
payout direct from Vets Joils lovely vets to speak to 24 : 7 Very helpful recommended Reviewed on: 24th August 2022
Tina 's avatar
Tina

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