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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Always there and caring

5
The best pet insurance we’ve used. When our dog had her accident and we were beside ourselves they made the whole process easy and helped us get all her bills sorted. Reviewed on: 27th August 2022
Mica Perry's avatar
Mica Perry

Great insurance company

5
Used Animal Friends Insurance for years as I trust them. Great customer service always responds by email. Helpful service and great benefits for my dog. Reviewed on: 27th August 2022
Monika's avatar
Monika

Great unique service

5
Love the 24/7 access to a vet, used it and it works! Deals with claims efficiently, staff have always been professional and caring Reviewed on: 26th August 2022
Tracey's avatar
Tracey

Really good and easy to use

5
Good insurance overall easy to use and hassle free Reviewed on: 26th August 2022
christfry@googlemail.com's avatar
[email protected]

Esy and accessible

4
Claims throught the potal are reviewed timely, completed by yourself or the vet means its accessible. Easy to use form making it a nice customer journey Reviewed on: 26th August 2022
A Halward's avatar
A Halward

Excellent service!!!!

5
I have 2 Cockapoos, Milly and Molly who are 5 & 6. Ive been with this insurance from the start and ive never changed it, which i think in this day and age, with all the companies trying to undercut to get your business, is a credit to the company. Excellent customer service and i find it really impressive how quickly they can sort the claim, when they receive it. I know its not the cheapest, but its the BEST. Thank you for looking after my 2 girls. XX Anne Marie Pimblett Reviewed on: 25th August 2022
Anne Marie Pimblett's avatar
Anne Marie Pimblett

Always there for all of us

5
I have 2 adventurous cats who have had their fair share of close shaves and Animal Friends have supported us every time. Great rates and excellent customer services and so easy to sort out trough vet portal Reviewed on: 25th August 2022
Margaret Campbell's avatar
Margaret Campbell

Very good

5
When I took the insurance policy out for Toby my cat last year everything was very good and straight forward, I made a mistake online which was my fault i'm not the most computer literate, the staff member I spoke to was very helpful and polite and sorted it out. Reviewed on: 25th August 2022
Laura Gough's avatar
Laura Gough

Pets at worry free prices , feel safe with your pets whatever they are.

5
Animal Friends is a reliable Pet insurance company , any claims you may have are dealt with quickly and efficiently. So you can enjoy more time with your little best friends in a worry free way. Reviewed on: 25th August 2022
K.Scoot's avatar
K.Scoot

Efficient and worry free

5
Each time my pet gets sick and needs to make a claim Animal friends have been quick and efficient with the payments which helps to ease the stress especially when I need to take care of my sick dog. Reviewed on: 25th August 2022
Stephen & Perry Martin's avatar
Stephen & Perry Martin

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