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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Short and sweet

5
Clean simple easy affordable insurance Reviewed on: 20th September 2022
Minecraft Mimi's avatar
Minecraft Mimi

Fair

5
Very reasonably priced with the same protection included! Definitely was worth shopping around for. I enjoy getting updates from them too. Reviewed on: 15th September 2022
Rach93's avatar
Rach93

Quick turn round of claims

5
Paying a claim within hours of receiving it is service above and beyond. Reviewed on: 13th September 2022
morag@the-threshold.org's avatar
[email protected]

fair pet insurance

4
good company had no prblems in 4 years of cover Reviewed on: 10th September 2022
Tim Jones's avatar
Tim Jones

Couldn't be better

5
Always very helpful and there when needed. Reviewed on: 4th September 2022
Janice Hopes's avatar
Janice Hopes

Best Pet Insurer

5
Nala is our first family dog and love the fact that animal friends per insurance was recommended to us, I have complete trust and faith in the team and especially love the added app feature of instant connection to one of the amazing vets. We always recommend animal friends to friends & family. Reviewed on: 1st September 2022
Sharon's avatar
Sharon

Top quality service

5
Unfortunately I have had to claim for an illness my precocious dog had, the service I received was excellent in a very distressing situation, they kept me informed throughout my claim and thank god my little fur baby was ok, thank you so much for your help and understanding.xx Reviewed on: 28th August 2022
moorhousep@hotmail.co.uk's avatar
[email protected]

Fabulous service

5
My Cat Tiggs is an older cat and she still gets the treatment she needs from Pet Insurance. Quick,friendly and easy to use. Reviewed on: 28th August 2022
Deborah Hart's avatar
Deborah Hart

5star insurance

5
Animal friends have kept their premiums affordable compared to other pet insurance companies with the same level of cover. Been with them for 4 years Reviewed on: 28th August 2022
Paula's avatar
Paula

Quick and easy Insurance Claim

5
Over the last few months I have had a number of health problems with my cat. Animal Friends have been helpful and reassuring, paying my insurance claim swiftly so I received it before my credit card was due. Excellent service all round. Reviewed on: 27th August 2022
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Julia Swann

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