Write a review

Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (637 reviews)

View other Animal Friends products

4.71

Based on 637 reviews, last reviewed 9th Jun 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

Read all reviews Write a review

About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Review Animal Friends: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Animal Friends Pet insurance reviews (637)

Great unique service

Love the 24/7 access to a vet, used it and it works! Deals with claims efficiently, staff have always been professional and caring Reviewed on: 26th August 2022

Really good and easy to use

Good insurance overall easy to use and hassle free Reviewed on: 26th August 2022

Esy and accessible

Claims throught the potal are reviewed timely, completed by yourself or the vet means its accessible. Easy to use form making it a nice customer journey Reviewed on: 26th August 2022

Excellent service!!!!

I have 2 Cockapoos, Milly and Molly who are 5 & 6. Ive been with this insurance from the start and ive never changed it, which i think in this day and age, with all the companies trying to undercut to get your business, is a credit to the company. Excellent customer service and i find it really impressive how quickly they can sort the claim, when they receive it. I know its not the cheapest, but its the BEST. Thank you for looking after my 2 girls. XX Anne Marie Pimblett Reviewed on: 25th August 2022

Always there for all of us

I have 2 adventurous cats who have had their fair share of close shaves and Animal Friends have supported us every time. Great rates and excellent customer services and so easy to sort out trough vet portal Reviewed on: 25th August 2022

Very good

When I took the insurance policy out for Toby my cat last year everything was very good and straight forward, I made a mistake online which was my fault i'm not the most computer literate, the staff member I spoke to was very helpful and polite and sorted it out. Reviewed on: 25th August 2022

Pets at worry free prices , feel safe with your pets whatever they are.

Animal Friends is a reliable Pet insurance company , any claims you may have are dealt with quickly and efficiently. So you can enjoy more time with your little best friends in a worry free way. Reviewed on: 25th August 2022

Efficient and worry free

Each time my pet gets sick and needs to make a claim Animal friends have been quick and efficient with the payments which helps to ease the stress especially when I need to take care of my sick dog. Reviewed on: 25th August 2022

Very very helpful

Amazing pet insurance provider who are very helpful with advice and care for your pet, we recently had to make a claim for our cat Simba who had kidney failure, but has since fully recovered with great care from our veterinary hospital. The process of claiming was so smooth our vets did it all for us with the great help and communication from Animal Friends and my plan is still cheap even after the increase because I had to make a claim. It's no wonder they've been voted the best. Thank you Animal Friends Reviewed on: 25th August 2022

There when you need them.

Especially in current times an unexpected Vet bill could be an additional burden and a huge worry. I have found Animal Friends' payment response time to be excellent. It takes away the fear that I wouldn't be able to get my dogs the treatment they need. Reviewed on: 25th August 2022

Review Animal Friends: Pet insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

Pet Insurance
from John Lewis 1.30 from 38 reviews
Pet Insurance
from Pets At Home 4.08 from 6 reviews
Pet Insurance
from InsureandGo 0.00 from 0 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Animal Friends: Pet insurance reviews

100% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Animal Friends: Pet insurance now

Animal Friends Pet insurance reviews (637)

Great unique service

Really good and easy to use

Esy and accessible

Excellent service!!!!

Always there for all of us

Very good

Pets at worry free prices , feel safe with your pets whatever they are.

Efficient and worry free

Very very helpful

There when you need them.

Review Animal Friends: Pet insurance now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024