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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Really good

5
Love the free online vet video consultation thats come with my policy. Reviewed on: 14th July 2023
Gaz1976's avatar
Gaz1976

Awesome

5
I've never had dealings with them as sorted out my cover online and renewed via their website. All the things they are involved in though, makes me happy to be insured with them. I love seeing all the podcasts, events, charity work. It's heartwarming. Reviewed on: 14th July 2023
Laura's avatar
Laura

Great customer service!

5
I could not be more impressed with the service, friendliness and efficiency of this company. The claims turn around is by far the best on the market! Reviewed on: 3rd November 2022
Mary211190's avatar
Mary211190

12 years of great cover

5
I've had my policy for 12 years in January, made several claims over the years and had many interactions with Animal Friends. They've offered great cover and service and I'd have no hesitation recommending them to others Reviewed on: 15th October 2022
ClareM's avatar
ClareM

Cat insurance

5
Great company to deal with and offer direct claims through their pet portal. Reasonable prices. Reviewed on: 14th October 2022
Tanya's avatar
Tanya

Amazing

5
Fantastic company tied in with charitable causes for animals Reviewed on: 6th October 2022
Janine Lawson's avatar
Janine Lawson

No thanks

1
Rubbish never paid out would never use again Reviewed on: 4th October 2022
Tess's avatar
Tess

Exceptional service

5
I have had insurance with Animal Friends for years for my dog, the policies are clear and simple and offer great value for money. Turn around time is also very good. Reviewed on: 27th September 2022
Tricia Davies's avatar
Tricia Davies

Friendly and very helpful

5
It was easy to set up after I read loads of feedback Friendly customer services Reviewed on: 26th September 2022
Sandra 's avatar
Sandra

Easy peasy

5
I like the 24/7 vet contact that's available Reviewed on: 21st September 2022
NikkiU's avatar
NikkiU

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