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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Amazing

5
Fantastic company tied in with charitable causes for animals Reviewed on: 6th October 2022
Janine Lawson's avatar
Janine Lawson

No thanks

1
Rubbish never paid out would never use again Reviewed on: 4th October 2022
Tess's avatar
Tess

Exceptional service

5
I have had insurance with Animal Friends for years for my dog, the policies are clear and simple and offer great value for money. Turn around time is also very good. Reviewed on: 27th September 2022
Tricia Davies's avatar
Tricia Davies

Friendly and very helpful

5
It was easy to set up after I read loads of feedback Friendly customer services Reviewed on: 26th September 2022
Sandra 's avatar
Sandra

Easy peasy

5
I like the 24/7 vet contact that's available Reviewed on: 21st September 2022
NikkiU's avatar
NikkiU

Short and sweet

5
Clean simple easy affordable insurance Reviewed on: 20th September 2022
Minecraft Mimi's avatar
Minecraft Mimi

Fair

5
Very reasonably priced with the same protection included! Definitely was worth shopping around for. I enjoy getting updates from them too. Reviewed on: 15th September 2022
Rach93's avatar
Rach93

Quick turn round of claims

5
Paying a claim within hours of receiving it is service above and beyond. Reviewed on: 13th September 2022
morag@the-threshold.org's avatar
[email protected]

fair pet insurance

4
good company had no prblems in 4 years of cover Reviewed on: 10th September 2022
Tim Jones's avatar
Tim Jones

Couldn't be better

5
Always very helpful and there when needed. Reviewed on: 4th September 2022
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Janice Hopes

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