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Animal Friends: Pet Insurance reviews

4.74
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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6%
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2%
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0%
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3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

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Animal Friends Pet Insurance reviews (637)

Great customer service!

5
I could not be more impressed with the service, friendliness and efficiency of this company. The claims turn around is by far the best on the market! Reviewed on: 3rd November 2022

12 years of great cover

5
I've had my policy for 12 years in January, made several claims over the years and had many interactions with Animal Friends. They've offered great cover and service and I'd have no hesitation recommending them to others Reviewed on: 15th October 2022

Cat insurance

5
Great company to deal with and offer direct claims through their pet portal. Reasonable prices. Reviewed on: 14th October 2022

Amazing

5
Fantastic company tied in with charitable causes for animals Reviewed on: 6th October 2022

No thanks

1
Rubbish never paid out would never use again Reviewed on: 4th October 2022

Exceptional service

5
I have had insurance with Animal Friends for years for my dog, the policies are clear and simple and offer great value for money. Turn around time is also very good. Reviewed on: 27th September 2022

Friendly and very helpful

5
It was easy to set up after I read loads of feedback Friendly customer services Reviewed on: 26th September 2022

Easy peasy

5
I like the 24/7 vet contact that's available Reviewed on: 21st September 2022

Short and sweet

5
Clean simple easy affordable insurance Reviewed on: 20th September 2022

Fair

5
Very reasonably priced with the same protection included! Definitely was worth shopping around for. I enjoy getting updates from them too. Reviewed on: 15th September 2022

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