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Review of the Animal Friends, Pet Insurance:

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Excellent when we came to claiming

Nothing but good things to say about Animal Friends. You never know how good insurance is until it comes to actually claiming and this company was excellent recently. When our dog became very ill last year we had multiple trips to the vet and it was extremely stressful. Claiming was easy though, the vets spoke to Animal Friends directly and they paid out very quickly with amazingly clear communication. We knew exactly where we stood at all times and it's all very transparent and fair. Thank you Animal Friends, this is what good pet insurance looks like! Reviewed on: 1st August 2023

Review of the Tesco Bank, Car insurance:

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Ludicrous 'service' - not paying out after a no fault claim

My husband had a no fault car accident in early December 2022. We have experienced absolutely awful service since contacting Tesco who his car insurance was with: 1) Tesco arranged for his car to be collected urgently to be repaired. It sat outside our house for FOUR WEEKS despite extensive chasing. 2) Took months to get repaired at the mechanics Tesco told us we had to use 3) We had to pay the excess at the garage 4) Tesco agreed it's a no fault claim so we are entitled to getting the excess back 5) They say the other party are contesting how much the repair cost and therefore Tesco won't give us back the excess yet (this shouldn't be our problem - it's why we pay insurance!) 6) The accident happened early December, it's now August and despite months and months of chasing Tesco still won't give us back excess. Absolutely outrageous! How on earth is it legal to keep our money, they agree accident wasn't our fault and the fact they are arguing with the other party shouldn't be our problem. AWFUL AWFUL SERVICE. Nobody takes accountability and I would avoid this company like the absolute plague. Reviewed on: 1st August 2023

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