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Animal Friends: Pet insurance reviews

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4.70
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
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No new 1 star reviews
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Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (637)

Good value and trusted

5
Best insurance company for my pets I've used so far. Have settled my claim with my vet direct and quickly ensuring my pet got the treatment needed. Great company. Reviewed on: 24th August 2022
Jr's avatar
Jr

Perfect parner

5
Great service and great value with advice when needed Reviewed on: 24th August 2022
Bill shay's avatar
Bill shay

Oscar

5
I have been with Animal Friends for 3 years now and found it to be affordable and always on the end of the phone when needed. They keep in touch with updates on helpful ideas. I made a claim recently and it was dealt with speedily and efficiently. Reviewed on: 24th August 2022
Stephanie Oldfield's avatar
Stephanie Oldfield

Like the fact there is access to a vet online 24/7 but found dealing with a claim somewhat lengthy and stressful

4
Like the fact there is access to a vet 24/7 but found dealing with a claim somewhat lengthy and stressful although I have to say this was partly the vets being slow providing info Reviewed on: 24th August 2022
Lee Stuart's avatar
Lee Stuart

Excellent customer service

5
Always professional and courteous service with claims handled promptly and fairly Reviewed on: 24th August 2022
Gavin flanagan 's avatar
Gavin flanagan

Being a responsible dog owner

5
Can’t afford not to have insurance but can’t always afford vet fees. Good to have access to a free online vet nurse Reviewed on: 24th August 2022
Bruno's avatar
Bruno

Excellent

5
After trying different company’s this is by far the best. A vet on FaceTime 24/7 and many more bonuses. I wouldn’t choose anywhere else to insure our dog. Reviewed on: 24th August 2022
Jade's avatar
Jade

Excellent Service

5
I have been with Animal Friends for the past 5 years and have always found their insurance to be very competitive. This year my cocker spaniel was ill and for the first time I had need of the vet FaceTime advice free to all Animal Friends customers. I was very impressed with the care involved in the comfort of my own home for my dog. I cannot recommend Animal Friends highly enough, this added video service is invaluable. It’s a 5 star review from me. Reviewed on: 24th August 2022
andersonhazel@sky.com's avatar
[email protected]

Always available and they care about animals as much as we do

5
I have had my little Gizmo insured with Animal Friends for all of the 13 1/2 years of his life. I haven’t had to use my insurance until the last year and I have used both Joli for advice but also had to use my insurance to help the little fellow as he comes to the end of his wonderful life. Animal Friends has always been available and helpful and most importantly they do care about animals and are very fair in how they support us. I would recommend them to fellow pet lovers as a fair and caring insurer. Reviewed on: 24th August 2022
Mark's avatar
Mark

Great!

5
So glad I had my insurance with animal friends. Needed to claim for 2 cats over the last year. Helpful efficient service Reviewed on: 24th August 2022
Corinne's avatar
Corinne

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