Smart Money People Logo
Go to business site
Share this page
Link copied

Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
Read all reviews Write a review

About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

Review Animal Friends: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Animal Friends Pet insurance reviews (644)

Like the fact there is access to a vet online 24/7 but found dealing with a claim somewhat lengthy and stressful

4
Like the fact there is access to a vet 24/7 but found dealing with a claim somewhat lengthy and stressful although I have to say this was partly the vets being slow providing info Reviewed on: 24th August 2022
Lee Stuart's avatar
Lee Stuart

Excellent customer service

5
Always professional and courteous service with claims handled promptly and fairly Reviewed on: 24th August 2022
Gavin flanagan 's avatar
Gavin flanagan

Being a responsible dog owner

5
Can’t afford not to have insurance but can’t always afford vet fees. Good to have access to a free online vet nurse Reviewed on: 24th August 2022
Bruno's avatar
Bruno

Excellent

5
After trying different company’s this is by far the best. A vet on FaceTime 24/7 and many more bonuses. I wouldn’t choose anywhere else to insure our dog. Reviewed on: 24th August 2022
Jade's avatar
Jade

Excellent Service

5
I have been with Animal Friends for the past 5 years and have always found their insurance to be very competitive. This year my cocker spaniel was ill and for the first time I had need of the vet FaceTime advice free to all Animal Friends customers. I was very impressed with the care involved in the comfort of my own home for my dog. I cannot recommend Animal Friends highly enough, this added video service is invaluable. It’s a 5 star review from me. Reviewed on: 24th August 2022
andersonhazel@sky.com's avatar
[email protected]

Always available and they care about animals as much as we do

5
I have had my little Gizmo insured with Animal Friends for all of the 13 1/2 years of his life. I haven’t had to use my insurance until the last year and I have used both Joli for advice but also had to use my insurance to help the little fellow as he comes to the end of his wonderful life. Animal Friends has always been available and helpful and most importantly they do care about animals and are very fair in how they support us. I would recommend them to fellow pet lovers as a fair and caring insurer. Reviewed on: 24th August 2022
Mark's avatar
Mark

Great!

5
So glad I had my insurance with animal friends. Needed to claim for 2 cats over the last year. Helpful efficient service Reviewed on: 24th August 2022
Corinne's avatar
Corinne

saving my dog and budget

5
When unfortunate events caused need for our puppy's luxating patella surgeries for both of her knees to be done we never thought that insurance claim process could be so easy as it was with Animal Friends. Because of that, we could concentrate on our puppy and her rehabilitation. Reviewed on: 24th August 2022
Monika Menefel's avatar
Monika Menefel

Perfect pet insurance

5
Very approachable and reasonable montly payments Reviewed on: 24th August 2022
Maro Roberts 's avatar
Maro Roberts

Easy to claim

5
It was easy to claim when my dog had an issue and I had to took it to the vet. Reviewed on: 24th August 2022
Cleberson's avatar
Cleberson

Review Animal Friends: Pet insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill