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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Caring and understanding staff

5
The veterinary surgery did everything for me, it was very simple and stressless. Reviewed on: 24th August 2022
Gaynor 's avatar
Gaynor

Dogs best Friends.

5
I have had both my dogs, one 16, one 9 with Animal Friends for some time now and love the updates and information sent regularly. They are an excellent animal insurance site, easy to work with and easy to pay. Reviewed on: 24th August 2022
Heather Ann Straw's avatar
Heather Ann Straw

Very fast, trouble free payout of claim

5
Our vet received very fast payment after our dog's surgery. We are so grateful for that at a time when our minds were on our poorly dog. Reviewed on: 24th August 2022
Angela Jarmin's avatar
Angela Jarmin

Perfect

5
Our boy fell ill with Meningitis and Animal Friends were not only compassionate and caring, but incredibly helpful and prompt! They did everything to make the claiming process s9 much easier for us when we were stressed and heartbroken! Reviewed on: 24th August 2022
Faye Prescott's avatar
Faye Prescott

Caring and understanding

5
Asked for some advice on a friend's dog who was not cared for or insured like my two Springers. They spent over 30mins with me making sure the dog remained stable after what seemed like a fit, she recovered herself in time. Needless to say we are trying to take the animal on. Reviewed on: 24th August 2022
Douglas 's avatar
Douglas

Really great pet insurance

5
We have had Animal Friends since we got our dog Buck 10 years ago and they have always been waiting in the wings should we need them. A great company who do good too. Reviewed on: 24th August 2022
Patrick Flynn's avatar
Patrick Flynn

Best insurance

5
Very good insurance like the update all the time nice to know they are doing the best for us . Reviewed on: 24th August 2022
angiemcwhirter60@icloud.com's avatar
[email protected]

Animal Friends an insuren

5
my 3 dogs are insured with Animal Friends and knowing i can afford the monthly fees and that from being a puppy to old age i can tell my vet who i am insured with and the vet is happy to go ahead with treatment no matter how old my dog is . Reviewed on: 24th August 2022
margaret hewitt's avatar
margaret hewitt

Great and fast service

5
Absolutley no problems when making a claim, direcr debit going out every month without fail. Claim done by vets and acted upon immediatley. Reviewed on: 24th August 2022
David Jobbins's avatar
David Jobbins

Perfect pet insurance

5
I had a problem with my rescue dog whilst in lockdown I contacted the online vet and was able to show her what I was worried about and she reassured me all was ok and I wouldn't hesitate to recommend Animal Friends to all my friends that have animals Reviewed on: 24th August 2022
Brenda Sears's avatar
Brenda Sears

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