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Animal Friends: Pet Insurance reviews

4.70
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
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2%
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0%
See only 1 star reviews
3%

Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Recommend

5
I would recommend animal friends a great insurance, piece of mind and great tips on caring for your animals Reviewed on: 24th August 2022

Exceptional Animal Insurance

5
Having had 4 dogs insured with them now, over the years, I have never had a problem. Friendly, empathetic staff at times of sadness. Easy website to use. Great insurance company in every way. Reviewed on: 24th August 2022

Simply the best

5
Can’t fault the service- the app is fantastic and as a new pup owner it saved me a fortune in vets fees. I had one claim last year - dealt with swiftly and professionally and without mountains of paperwork. I must be honest and say that this is the best service I have ever received from an insurance product. If you are looking for pet insurance from my experience it’s the best around. Reviewed on: 24th August 2022

Great Pet Insurance

5
Great pet cover at a realistic price Reviewed on: 24th August 2022

Efficient, reliable and loyal

5
You Dan always rely on Animal friends, they are always at the end of the phone, always willing to help. Trustworthy and loyal to their customers. Always insured my pets through them, past and present … Reviewed on: 24th August 2022

Great Pet Insurance Company

5
Always very helpful and quick to settle claims Reviewed on: 24th August 2022

Prompt and fair payments of claims

5
Always been happy with the service and all expected payments were made. Reviewed on: 24th August 2022

My dog Bailey

5
We had to use our insurance for our puppy as he needed pins and wire in his back leg if it wasn’t for our insurance and how helpful animal friends was to help us get Bailey back to good health he would of had to be put to sleep he is back to my now and loving life once again thanks to all the staff at animal friends Reviewed on: 24th August 2022

Great Communication

5
Cheerful regular emails packed with advice and helpful tips. What other insurance company offers this service? Reviewed on: 24th August 2022

Top pet insurance

5
Great benefits and super rates Highly recommended Reviewed on: 24th August 2022

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