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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Competitive

3
Giid price and ok service, not always clear on what is included and slow for claim Reviewed on: 24th August 2022
Marion's avatar
Marion

They are good

5
What an achievement to a very good Pet Insurance for winning such a title, well done you most certainly deserve the honour. Reviewed on: 24th August 2022
Mr. Ernest Hughes's avatar
Mr. Ernest Hughes

For me Best Animal Insurance Company ever

5
I can rely on Animal Friends Insurance. They respond very quickly and are always helpful. Reviewed on: 24th August 2022
Ewa Platacz-Kowacki 's avatar
Ewa Platacz-Kowacki

Happy customer

5
Happy to know vets are on call. Great service Reviewed on: 24th August 2022
Sue's avatar
Sue

Pet insurance

5
I have both my dogs insured with animal friends not had to claim yet thank goodness but they always keep me up to date about things and send helpful tips on how to keep your dog happy and healthy which I enjoy reading also the 24/7 online vet help via the app is always there if you need it Reviewed on: 24th August 2022
Sylvia's avatar
Sylvia

Brilliant

5
They ALWAYS keep in touch through email with handy tips on pet care and how to keep our fury friends happy & healthy. Reviewed on: 24th August 2022
Melissa Brown 's avatar
Melissa Brown

Super easy and quick

5
Easy to understand the info and easy to navigate the website. No problems whatsoever great service. Reviewed on: 24th August 2022
Heather Gow's avatar
Heather Gow

Recommend

5
I would recommend animal friends a great insurance, piece of mind and great tips on caring for your animals Reviewed on: 24th August 2022
lynne_quigley@yahoo.co.uk's avatar
[email protected]

Exceptional Animal Insurance

5
Having had 4 dogs insured with them now, over the years, I have never had a problem. Friendly, empathetic staff at times of sadness. Easy website to use. Great insurance company in every way. Reviewed on: 24th August 2022
Sally Long's avatar
Sally Long

Simply the best

5
Can’t fault the service- the app is fantastic and as a new pup owner it saved me a fortune in vets fees. I had one claim last year - dealt with swiftly and professionally and without mountains of paperwork. I must be honest and say that this is the best service I have ever received from an insurance product. If you are looking for pet insurance from my experience it’s the best around. Reviewed on: 24th August 2022
Brendan English's avatar
Brendan English

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