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Animal Friends: Pet insurance reviews

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4.66
Based on 644 reviews, last reviewed 2nd Oct 2025
400% increase in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Helpful, friendly and easy to understand information... Helpful, friendly and easy to understand information and policies. Reviewed on: 2nd October 2025
Victoria S's avatar
Victoria S

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
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MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (644)

Great Pet Insurance

5
Great pet cover at a realistic price Reviewed on: 24th August 2022
Maggiedugs 's avatar
Maggiedugs

Efficient, reliable and loyal

5
You Dan always rely on Animal friends, they are always at the end of the phone, always willing to help. Trustworthy and loyal to their customers. Always insured my pets through them, past and present … Reviewed on: 24th August 2022
Carol Pearce's avatar
Carol Pearce

Great Pet Insurance Company

5
Always very helpful and quick to settle claims Reviewed on: 24th August 2022
Wendy Campbell's avatar
Wendy Campbell

Prompt and fair payments of claims

5
Always been happy with the service and all expected payments were made. Reviewed on: 24th August 2022
Kay Selkin's avatar
Kay Selkin

My dog Bailey

5
We had to use our insurance for our puppy as he needed pins and wire in his back leg if it wasn’t for our insurance and how helpful animal friends was to help us get Bailey back to good health he would of had to be put to sleep he is back to my now and loving life once again thanks to all the staff at animal friends Reviewed on: 24th August 2022
Andrew jordan's avatar
Andrew jordan

Great Communication

5
Cheerful regular emails packed with advice and helpful tips. What other insurance company offers this service? Reviewed on: 24th August 2022
Clare's avatar
Clare

Top pet insurance

5
Great benefits and super rates Highly recommended Reviewed on: 24th August 2022
Claire's avatar
Claire

Great service at a troubling time

4
My cat was diagnosed with cancer and had to be operated on asap. From start to finish Animal Friends made it easy for my vet practice to liaise directly with them in order to get the treatment paid for , and I did not need to get involved at all, which was a godsend at a really upsetting and troubling time. I have meter had to climb on pet insurance before and was concerned that it would be complicated and they my not pay put but all was dealt with fabulously. For really reasonable payments every month I now have complete peace of mind should nothing befall by cat again. Reviewed on: 24th August 2022
A Jones's avatar
A Jones

Always prompt service & payments

5
I’ve been with Animal Friends for years with my current dog and my previous one. They have always given prompt service and have never quibbled about payments. Would definitely recommend Reviewed on: 24th August 2022
Lisa Sellick's avatar
Lisa Sellick

Very easy to claim, and very quick to pay!

5
My cat had to have an operation to remove some potentially cancerous lumps on his tummy, which cost over £600! My vets submitted the claim via Pawtal, which was a very simple process and I received payment within hours! I was worried about my cat a few days after the surgery, so used Animal Friends' online vet service Joii, who were very reassuring all was OK. Such a relief, and my cat is fully recovered. Would definitely recommend Animal Friends insurance :) Reviewed on: 24th August 2022
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Michelle

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