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Animal Friends: Pet insurance reviews

Name: Pet insurance
Rating: 4.77 (641 reviews)

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4.73

Based on 641 reviews, last reviewed 5th Sep 2025

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Pet Insurance Had our Pet insurance for two cats with them for several years now and the renewal is always very fair and reasonable and the service and communicatio... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023

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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (641)

Prompt and fair payments of claims

Always been happy with the service and all expected payments were made. Reviewed on: 24th August 2022

My dog Bailey

We had to use our insurance for our puppy as he needed pins and wire in his back leg if it wasn’t for our insurance and how helpful animal friends was to help us get Bailey back to good health he would of had to be put to sleep he is back to my now and loving life once again thanks to all the staff at animal friends Reviewed on: 24th August 2022

Great Communication

Cheerful regular emails packed with advice and helpful tips. What other insurance company offers this service? Reviewed on: 24th August 2022

Top pet insurance

Great benefits and super rates Highly recommended Reviewed on: 24th August 2022

Great service at a troubling time

My cat was diagnosed with cancer and had to be operated on asap. From start to finish Animal Friends made it easy for my vet practice to liaise directly with them in order to get the treatment paid for , and I did not need to get involved at all, which was a godsend at a really upsetting and troubling time. I have meter had to climb on pet insurance before and was concerned that it would be complicated and they my not pay put but all was dealt with fabulously. For really reasonable payments every month I now have complete peace of mind should nothing befall by cat again. Reviewed on: 24th August 2022

Always prompt service & payments

I’ve been with Animal Friends for years with my current dog and my previous one. They have always given prompt service and have never quibbled about payments. Would definitely recommend Reviewed on: 24th August 2022

Very easy to claim, and very quick to pay!

My cat had to have an operation to remove some potentially cancerous lumps on his tummy, which cost over £600! My vets submitted the claim via Pawtal, which was a very simple process and I received payment within hours! I was worried about my cat a few days after the surgery, so used Animal Friends' online vet service Joii, who were very reassuring all was OK. Such a relief, and my cat is fully recovered. Would definitely recommend Animal Friends insurance :) Reviewed on: 24th August 2022

Affordable, helpful, vet's on line when you have small worries. Always handy tips on benefiting the health of your pet.

I've always been very happy with my insurance. I enjoy the email updates and handy tips, not bombarded constantly with them. Just the right amount, and knowing they have online vets 24/7 to help you is an absolute life saver, especially when it's out of ours and you have concerns about your pet...advice and reassurance is both helpful and calming. Reviewed on: 24th August 2022

Fantastic service

Fantastic service, very caring and do anything to help Reviewed on: 24th August 2022

Quick to pay

when our little pug/cavi cross developed a nasty virus as a puppy, we got him straight to the vets and he had to stay overnight. The vets dealt with the bills directly with our insurers, Animal Friends. It made everything simple at a stressful time and payments were made promptly. By far the best insurance company we have dealt with. Reviewed on: 24th August 2022

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View resource hub

Animal Friends: Pet insurance reviews

300% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Animal Friends: Pet insurance now

Animal Friends Pet insurance reviews (641)

Prompt and fair payments of claims

My dog Bailey

Great Communication

Top pet insurance

Great service at a troubling time

Always prompt service & payments

Very easy to claim, and very quick to pay!

Affordable, helpful, vet's on line when you have small worries. Always handy tips on benefiting the health of your pet.

Fantastic service

Quick to pay

Review Animal Friends: Pet insurance now

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