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Animal Friends: Pet Insurance reviews

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4.70
Based on 637 reviews, last reviewed 9th Jun 2025
No new 5 star reviews
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Latest highest rating:

5

Been with animals friends for 7 years now , 6 years... Been with animals friends for 7 years now , 6 years in I had to make claim for my dog after an accident, so easy to apply was complete within a matter... Read more Reviewed on: 9th June 2025
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson
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About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as kittens, puppies and foals.

Are you considering Animal Friends as your insurer of choice? Take a look at our Animal Friends pet insurance reviews to gain valuable insights into the provider and its policies. Find out how satisfied customers are and whether they would renew their policies. Learn about the customer service and claims process. Reading customer reviews can help you feel confident that your pet is well protected.

Have you ever held a pet insurance policy with Animal Friends? Share your experience with our Smart Money People community. Which animal did you insure, and which level of cover did you select? Why did you decide to insure with Animal Friends? If you've made a claim on your policy, how well was it handled? Whatever your experience, leave an Animal Friends pet insurance review today. Together, we can help others like you make better financial decisions.

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Animal Friends Pet Insurance reviews (637)

Great service at a troubling time

4
My cat was diagnosed with cancer and had to be operated on asap. From start to finish Animal Friends made it easy for my vet practice to liaise directly with them in order to get the treatment paid for , and I did not need to get involved at all, which was a godsend at a really upsetting and troubling time. I have meter had to climb on pet insurance before and was concerned that it would be complicated and they my not pay put but all was dealt with fabulously. For really reasonable payments every month I now have complete peace of mind should nothing befall by cat again. Reviewed on: 24th August 2022
A Jones's avatar
A Jones

Always prompt service & payments

5
I’ve been with Animal Friends for years with my current dog and my previous one. They have always given prompt service and have never quibbled about payments. Would definitely recommend Reviewed on: 24th August 2022
Lisa Sellick's avatar
Lisa Sellick

Very easy to claim, and very quick to pay!

5
My cat had to have an operation to remove some potentially cancerous lumps on his tummy, which cost over £600! My vets submitted the claim via Pawtal, which was a very simple process and I received payment within hours! I was worried about my cat a few days after the surgery, so used Animal Friends' online vet service Joii, who were very reassuring all was OK. Such a relief, and my cat is fully recovered. Would definitely recommend Animal Friends insurance :) Reviewed on: 24th August 2022
Michelle's avatar
Michelle

Affordable, helpful, vet's on line when you have small worries. Always handy tips on benefiting the health of your pet.

5
I've always been very happy with my insurance. I enjoy the email updates and handy tips, not bombarded constantly with them. Just the right amount, and knowing they have online vets 24/7 to help you is an absolute life saver, especially when it's out of ours and you have concerns about your pet...advice and reassurance is both helpful and calming. Reviewed on: 24th August 2022
Lorraine 's avatar
Lorraine

Fantastic service

5
Fantastic service, very caring and do anything to help Reviewed on: 24th August 2022
Kathy 's avatar
Kathy

Quick to pay

5
when our little pug/cavi cross developed a nasty virus as a puppy, we got him straight to the vets and he had to stay overnight. The vets dealt with the bills directly with our insurers, Animal Friends. It made everything simple at a stressful time and payments were made promptly. By far the best insurance company we have dealt with. Reviewed on: 24th August 2022
garthangela49@gmail.com's avatar
[email protected]

Quick and easy to deal with

5
So quick and easy to make a claim, even my vets were shocked at how easy it was. Such a great service Reviewed on: 24th August 2022
Suzanne rowe's avatar
Suzanne rowe

Second to none service

5
Can’t fault them at all. Quick, efficient and friendly and fair. What more could you want. Reviewed on: 24th August 2022
sue.moriarty@me.com's avatar
[email protected]

excellent caring service

5
Very caring staff who took the trouble to really listen about my dog after she had been attacked. They made my claim so easy and took the stress away leaving me to concentrate on the most important thing my dog. Reviewed on: 24th August 2022
Douglass's avatar
Douglass

Professional, efficient pet insurance.

5
I have always found that Animal Friends handle any pet insurance claims in a swift, friendly, hassle free way leaving me free to concentrate on caring for my dog. Reviewed on: 24th August 2022
Chris Tonkin's avatar
Chris Tonkin

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