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Animal Friends: Pet insurance reviews

View other Animal Friends products
4.42
Based on 648 reviews, last reviewed 21st Aug 2026
400% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
88%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Website very easy to use. Website very easy to use. Claims quickly resolved. All round good value and experience Reviewed on: 21st August 2026
Sue H's avatar
Sue H

Latest lowest rating:

1

£50 a month premium got me £11 back on a £491 claim Be very very careful of the small print. Our dog had to be put down due to old age. Let me be clear that no amount of money could replace her. We didn... Read more Reviewed on: 29th September 2025
MP's avatar
MP
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About this product

Animal Friends Pet Insurance offer policies to cover dogs, cats and horses.

Your vet can submit your claim and Animal Friends will pay them directly. There’s an online account to help manage your policy and claims on the go and you get access to exclusive discounts and offers.

Animal Friends Pet Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Animal Friends Pet Insurance before, you can also leave a review and share your experience.

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Animal Friends Pet insurance reviews (648)

Brilliant

5
They ALWAYS keep in touch through email with handy tips on pet care and how to keep our fury friends happy & healthy. Reviewed on: 24th August 2022
Melissa Brown 's avatar
Melissa Brown

Super easy and quick

5
Easy to understand the info and easy to navigate the website. No problems whatsoever great service. Reviewed on: 24th August 2022
Heather Gow's avatar
Heather Gow

Recommend

5
I would recommend animal friends a great insurance, piece of mind and great tips on caring for your animals Reviewed on: 24th August 2022
lynne_quigley@yahoo.co.uk's avatar
[email protected]

Exceptional Animal Insurance

5
Having had 4 dogs insured with them now, over the years, I have never had a problem. Friendly, empathetic staff at times of sadness. Easy website to use. Great insurance company in every way. Reviewed on: 24th August 2022
Sally Long's avatar
Sally Long

Simply the best

5
Can’t fault the service- the app is fantastic and as a new pup owner it saved me a fortune in vets fees. I had one claim last year - dealt with swiftly and professionally and without mountains of paperwork. I must be honest and say that this is the best service I have ever received from an insurance product. If you are looking for pet insurance from my experience it’s the best around. Reviewed on: 24th August 2022
Brendan English's avatar
Brendan English

Great Pet Insurance

5
Great pet cover at a realistic price Reviewed on: 24th August 2022
Maggiedugs 's avatar
Maggiedugs

Efficient, reliable and loyal

5
You Dan always rely on Animal friends, they are always at the end of the phone, always willing to help. Trustworthy and loyal to their customers. Always insured my pets through them, past and present … Reviewed on: 24th August 2022
Carol Pearce's avatar
Carol Pearce

Great Pet Insurance Company

5
Always very helpful and quick to settle claims Reviewed on: 24th August 2022
Wendy Campbell's avatar
Wendy Campbell

Prompt and fair payments of claims

5
Always been happy with the service and all expected payments were made. Reviewed on: 24th August 2022
Kay Selkin's avatar
Kay Selkin

My dog Bailey

5
We had to use our insurance for our puppy as he needed pins and wire in his back leg if it wasn’t for our insurance and how helpful animal friends was to help us get Bailey back to good health he would of had to be put to sleep he is back to my now and loving life once again thanks to all the staff at animal friends Reviewed on: 24th August 2022
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Andrew jordan

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