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Animal Friends: Pet Insurance reviews

4.72
Based on 636 reviews, last reviewed 12th Feb 2025
83% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
6%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
3%

Latest highest rating:

5

Good value cover Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025
David C's avatar
David C

Latest lowest rating:

1

Terrible Paid insurance for years. My dog was put to sleep recently - tried to claim of insurance & told not possible to claim as my dog was over 8yrs old !!! Reviewed on: 9th October 2023
Kerry Hasson 's avatar
Kerry Hasson

About this product

It’s always wise to check customer reviews before taking out a new pet insurance policy to be confident that the provider is reputable. We gather Animal Friends pet insurance reviews to help you make an informed decision.

Animal Friends offers pet insurance for dogs, cats and horses. There are a variety of policies available for each animal type, such as Accident only, Lifetime cover and more. Animal Friends offers specialist policies for older pets, as well as
...

Animal Friends Pet Insurance reviews (636)

Review of the Animal Friends, Pet Insurance:

Don't Do It

1
Before you consider taking out insurance with these thieves....stop....put your debit card down. Don't believe their "animal friends" nicey nicey name/image...these guys will whatever they can to not pay you the money you're owed. My dog has been left lame and in pain for nearly 2 months while I've had two different claims denied. I've now just had to bite the bullet and pay for it myself. I've had insurance with them for 4 years and never claimed a penny. Then when I need them... Reviewed on: 2nd March 2021

Good value cover

5
Best price I could find with comparity cover from other providers Reviewed on: 12th February 2025

First time we've insured with Animal Friends, accide...

4
First time we've insured with Animal Friends, accident-only policy. Never needed to make a claim (and hopefully never will!) so no idea about their performance. Free video vet service is a nice addition Reviewed on: 1st October 2024

Easy journey to purchase, clear documents, helpful c...

5
Easy journey to purchase, clear documents, helpful content, good value. Reviewed on: 9th September 2024

Good customer service .

5
So far I have thankfully never had to claim. However whenever I have needed to ck tact them the customer service has been great. Reviewed on: 4th September 2024

excellent customer service

5
excellent customer service , i have had to claim twice for one of my dogs and the process was simple and quick Reviewed on: 27th August 2024

Claims paid in days

5
Unfortunately we’ve had a few vets visits with our dog. Claims are submitted by our vets and reviewed and paid in a matter of days by Animal Friends. Excellent service. Reviewed on: 25th August 2024

Great value for money!

5
Great value for money! I pay £6.99 a month and also have access to a 24 hour online vet service Reviewed on: 25th August 2024

Good Cover, Reasonable Price

4
Easy to get quotes, and compare levels of cover. Reviewed on: 24th August 2024

Excellent insurance for older dogs

5
We have an older dog and each time we have needed to use our insurance to help with medical costs the agents at Animal friends have been caring and sympathetic. Money is transferred rapidly with no chasing required. The policy we have is very transparent so we know the exact costs prior to a claim. Reviewed on: 24th August 2024

Really easy to see policy details, competitive prici...

5
Really easy to see policy details, competitive pricing and brilliant added extras included, such as video vet calls. Lifetime cover was a must for me and they offer this which is fantastic. It’s easy to submit claims. Reviewed on: 23rd August 2024