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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.8 (512 reviews)

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3.65

Based on 512 reviews, last reviewed 20th Jan 2025

96% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva is a scam insurance. Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they clo... Read more Reviewed on: 20th January 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (512)

Review of the Aviva, Car Insurance:

Car Insurance...competitive prices

Easy to renew and competitively priced. Reviewed on: 23rd September 2018

Awful experience

I had multi car insurance for several years with Aviva, I was hit by a lorry in September 2021 and the service I received from Aviva after years of being a loyal customer was appalling. Eventually the claim was settled as non fault and over 18 months later I still haven't had my £250 excess refunded even though they have recouped all their costs. I have chased their solicitors up several times only to be told that they've requested documents from Aviva. We are now looking into contacting the financial ombudsman due to the stress and frustration this is causing. They are quick to take your policy money but awful when a claim is made. Have now gone to an alternative provider and will never return. Reviewed on: 21st February 2023

5 months and counting for a new windscreen - seriously - never go near these people

No updates, no help and no solution - how long would you wait for replacement glass? 5 months and I'm still being given the run around - honestly - you've been warned. Reviewed on: 14th February 2023

Satisfied Customer

Hassle free process to move my car insurance to Aviva. Advisors provide high standard of customer service and call wait times for customer services have been pleasantly short. Reviewed on: 13th February 2023

Very long Wait Times for Claims

Unbelievable wait times to get through to Aviva Claims. Nobody seems to be knowledgeable about queries. Transferred to two different Claims teams before getting the correct team to deal with my issue. It took 3 hours and the situation is still on going. Is the problem to do with everyone working from home? Reviewed on: 24th January 2023

website refused to cover me

I was kicked off the website and there appears no way of contacting someone to speak with. I hate what would happen if I needed to make a claim. Reviewed on: 20th January 2023

terrible car claims handling / poor courtesy car cover

Do not insure with Aviva for car insurance. They are unable to process claims in a timely manner or consistently provide the courtesy car cover you pay extra for. Even their chief executives office is under strain as their "Senior Management Complaints Specialists" haven't updated in weeks. Looking on this site, many are having the same issues as us so they are probably overwhelmed. Aviva issues: - problems organising a car tow to a garage - unsure whether car is repairable - no communication or updates - awaiting pre-accident valuation pay out for 8.5 weeks - hire agreement for courtesy car (we paid extra for) repeatedly terminated and we are left without a car. hire agreements should be automatically linked to the claim, such that if the claim is ongoing the hire agreement continues -repeatedly told claim will be completed within 3 to 5 working days Please look for a better insurer. Or you'll be having to ask the ombudsman to intervene. Reviewed on: 17th January 2023

Shop around !

Used to be competitive, but after many years of my loyalty, they would not match cheaper quotes. Reviewed on: 10th January 2023

Con artists and incompetent

Well what is there to say. After a car crash I was told Aviva were the broker for RAC. Had I known this I wouldn't have taken out the policy. If fawlty towers were a Insurance company this would be it. Customer services don't really know what to say beyond a script. If you get angry it's your fault even though they left me stranded without a car which is in my policy. I had become a manager at Aviva clearly cause I had to call them up and tell them to do there job and direct and micromanagement, otherwise I would still be awaiting them to call me back. They don't really care about the customer, you are a **** *** to them and don't forgot it. They love to talk over because you are a **** ** ****. They take what isn't theirs and delivery **** ***! Well I'm sure shareholder's are very happy. Well Mafia never had a conscience. But than again look what happened to them! Avoid, avoid, avoid! At least Basil Fawlty was contactable they just hide like the cowards they are. **** *** Aviva! Reviewed on: 6th December 2022

Took money under false information

Total crap ! Took my money didnt mention no claims bonus ,then 2 weeks later asked for it . Never had an accident in 40 years ,full no claims sent proof twice but just because the no claims was at bottom of my ins certificate and headed paper at top wouldnt except it then cancelled the insurance Keeping most of MY money !!!! Reviewed on: 22nd November 2022

Very poor service

Restricted number of repair centres. Repair centres are very poor. Accident in May, booked car in for end of August which was the earliest available. Took car in and advised 7 days. Now pushed back to early December with them still having car. Aviva will do nothing about car being with their repairers for 3 months. No car hire, no refund of premium and we have no car. Would have given no stars if possible. Reviewed on: 7th November 2022

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