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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.82 (510 reviews)

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3.64

Based on 510 reviews, last reviewed 30th Nov 2024

12% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

51%

23%

20%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Worse experience every trying to get car insurance c... Worse experience every trying to get car insurance cover avoid at all costs Reviewed on: 30th November 2024

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (510)

Review of the Aviva, Car Insurance:

Aviva car insurance policy change

When switching cars, it was really easy to move my policy over to my new vehicle and the customer service assistance was polite and patient on the phone when explaining the process. The policy premium, however, did increase substantially and there was a lack of information on what factors had caused the rise - there could certainly be more transparency in that respect. Reviewed on: 5th September 2024

Short insurence Aviva

The most miserable Aviva insurance avoid it completely, completely avoid the biggest incompetents and ordinary jerks, avoid dealing with them, they actually humiliate you when it comes to the claim. They are the biggest bastards on this earth!!! I call your Aviva insurance number and you don't even bother to answer. Markerstudy emailed you countless times, called you countless times and you don't answer. I have never met insensitive and stupid people like you in my life. God forbid we'll see you in court. Fuck you bastards and idiots. I'm going to give you a really strong review so people avoid you!!! Reviewed on: 19th October 2022

Quick to set up

I found setting up new car insurance quick to set up but the lack of any phone contact facility except for claims is something that could cause isssues for non tech savvy customers. Reviewed on: 8th October 2022

Poor service

Very poor service with no replies to emails and left without car for over 2 weeks and no help offered altough we were not at fault driver Reviewed on: 6th October 2022

Poor service, faulty repair and no help

Had a no fault acvident. Took over three months to get repair arranged but found the claim had timed out so had to cover a lot of the costs ourseleves as Aviva were unable to call the other insurance company to sort it out as no one was responsible and didnt seem to have any senior staff at aviva. Once the repair was made and we had paid the fees we werent expecting the repair was not legal and additionsl damage had occured so had to get the car repaired again. No courtesy car was given to us as the time put meant that the other insurance compnay had to ok it but no one could call them. We had to pay the excess and had to sort the other repair ourselves. Aviva are just useless and dont give a hoot about their customers. Even after agreeing thatvtheyvare in thw wrong still refused to pay fpr the costs incurred. They are very unprofessional and dont understand their rating and size as my experience was beyond woeful and have had to take legal action for their errors. Reviewed on: 6th October 2022

Great Company

Been with Aviva for many years, good company, my wife was hit at rear of car, Aviva dealt with quickly and efficiently. Reviewed on: 20th September 2022

Claims Paid Promptly

Efficient competitive big brand, good for us but maybe uncompetitive for younger drivers or people who have pad previous claims Reviewed on: 20th September 2022

Terrible stressful experience

Someone drove into my car, I had three witnesses and rang Aviva to be told I have to do the claim online. The following day I have an email asking for information I had already provided. They didn't send me the information for getting car repaired, I spent almost all day ringing as on hold for so long. The company they agree can fix car is not a good garage and if I use my own which is approved by other insurers I can not have a courtesy car and have to pay additional money remembering I shouldn't be paying a penny as it's the other person's insurance that will pay. To get my money back I have to use a solicitor they provide. They have not assessed damage so assume it is drivable even though I don't know if any other damage unseen. This has been the worst experience and has caused me more stress and upset than the actual incident. I should put in a legal claim for stress from Aviva not the driver who hit the car. Appalling service do not use this company they only care about money. Reviewed on: 15th September 2022

No Claims proof

Aviva Zero keep sending Emails to ask me to send in proof of No Claims .I have uploaded and Emailed them back about 10 times. However they continue to Email me telling me they have not received this. Aviva Zero is a complete scam.They will take your money from you but will not reply to Emails.And you are unable to contact them. Reviewed on: 12th September 2022

Aviva Zero

Does anyone know how to contact aviva zero i have sent multiply emails since last thursday no reply from actual real person just a generic response. i have sent proof of no claims discount and they dont reply can someone help me what to do they said they will cancel and charge my policy if it is not uploaded but i have uploaded it and sent multiply photos of the no claims discount getting fed up with there service Reviewed on: 7th September 2022

Poor service when making claim

We have motor insurance with Aviva. A tree branch fell on my partners car while she was driving, it landed on the bonnet and caused significant damage. We made a claim with Aviva and they advised that a third party company called Co Part would arrange collection of the car and then we would be told if the car is a write off and told the settlement figure. The collection happened within 2 days and we were advised it would then be 3 to 5 days to get the report (confirmation of write off and settlement figure), 5 days later I chased them to confirm the report would be issued that day, I was casually told it would be a few more days. The person on the phone seemed to have no concept of how urgent an issue like this is and I had to push to get the report that day. This is when the trouble really started. They provided a settlement figure of £3,500 which is £1000 below the market value of the car from examples on Autotrader. I got no report or explanantion as to how they arrived at that figure. They told me to send three examples from Autotrader which I did and they increased the valuation to £3,850 which is still far below the market value and again no evidence or explanation was provided from their side. I asked for their complaints email address which they provided but the email address was fake or incorrect as the email bounced back when I tried it. Now they are not responding to my emails and this is all delaying my money. Aviva, can you please sort this out, I have sent a formal complaint via your website where you will have all my claim details etc. Please stop using this dodgy company Co Part. Reviewed on: 2nd September 2022

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