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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.8 (512 reviews)

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3.65

Based on 512 reviews, last reviewed 20th Jan 2025

96% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva is a scam insurance. Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they clo... Read more Reviewed on: 20th January 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (512)

Review of the Aviva, Car Insurance:

Car Insurance...competitive prices

Easy to renew and competitively priced. Reviewed on: 23rd September 2018

Great service on the phone

The call handler was extremely politely, friendly yet professional. I was impressed. Reviewed on: 11th September 2019

Efficient telpehone service

A good understanding of renewal policies when conducted with an adviser over the telephone,. a friendly and understanding approach Reviewed on: 6th September 2019

Easy to renew, decent and online car and home insurance app

Fairly competitive renewal prices with an easy to use app with car insurance and home insurance documents all in one place. Reviewed on: 3rd September 2019

Reliable and good rates

I have multiple products with Aviva, and they reward me with a multi-product discount. That's quite a treat for my loyalty. The car insurance works well. I never had to make a claim. I like how they provide all the information I need to make a decision in the annual renewal. Reviewed on: 2nd September 2019

Good Value

Multicar insurance gives good value cover and big savings on individual policies. Reviewed on: 1st September 2019

Quick, easy and clear

I changed my vehicle on my insurance recently, normally this would take a long phone call, an admin fee and a large charge on top. I was pleasantly surprise by Aviva, I could do it in my own time online, save the admin fee, and luckily had no extra to pay. It was so easy and was nice to be able to tick off one of my new car change over jobs in time. Reviewed on: 1st September 2019

Claim sorted in 48 hours

I had an accident whereby I went into the central reservation of the M4 motorway, I thought I would be without a car for a good week, but they managed to pay me within 1 day ! I was in my new car 48 hours after the incident. Such a quick and amazing claims service provided by Aviva Reviewed on: 1st September 2019

good service

friendly staff and a quick easy quote Reviewed on: 31st August 2019

Customer Service

Good customer service makes one want to stay on with them. Reviewed on: 31st August 2019

Car Accident

I had a car accident which definitely wasn't my fault and although it took a long time to sort Aviva eventually got the third party to finally take blame! They took charge of everything and kept in touch at all times which I was grateful for! Reviewed on: 31st August 2019

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