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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.8 (512 reviews)

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3.65

Based on 512 reviews, last reviewed 20th Jan 2025

96% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva is a scam insurance. Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they clo... Read more Reviewed on: 20th January 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

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Aviva Car Insurance reviews (512)

Not used but easy to contact

They have always been easy to contact, if we need to make amendments or renew, don't wait to long on the phone or can deal with online quickly Reviewed on: 31st August 2019

Easy and Comprehensive

Easy to understand the quote process and knowing what was covered. Decent premiums and good online management Reviewed on: 21st August 2019

All good so far

Didn’t have a great experience many years ago. Since the name change it’s all good so far hopefully. Reviewed on: 16th August 2019

Great service and value

Good customer service easy to deal with Reviewed on: 5th August 2019

Fantastic

Fantastic experience with Aviva customer service is second to none I couldn’t recommend them enough! Reviewed on: 4th August 2019

Experience of using Aviva

I have consistantly used this company for many years now as a very satisfied customer. Despite the many offers, deals etc promoted by other insurance companies and comparision websites, it is clear that on further investigation I have found this company to be the most economically competative, welcoming and well-informed staff that are easily accessable if and when communication may be required. Reviewed on: 1st August 2019

Good all round

Good all round product and customer service offering. Reviewed on: 1st August 2019

Shocking customer service!!

What a joke of a company!!! Beware if you ever get into an accident with one of their customers, shocking customer service no compassion in regards to the victim only money! As soon as a bad offer for your written off car is given they off hire a courtesy car and leave you in total distress! You have to call them as they simply do not return calls! Bring back good old fashioned Customer service with company’s that care about individuals. Rant over but don’t use Aviva Reviewed on: 26th July 2019

Incident

Extremely slow at chasing up claims, with little communication with garage. Reviewed on: 26th July 2019

Effortless and friendly

My car insurance was due and I have had problems with internet connection,however I had friendly and sympathetic help on the landline and the insurance certificate arrived by post two days later and oh yes ,they were one of the most competitive around ! Reviewed on: 25th July 2019

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