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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.7 (556 reviews)

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3.70

Based on 556 reviews, last reviewed 17th Apr 2026

400% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Very good insurance, although having to pay for extr... Very good insurance, although having to pay for extras wasn't great. The rest was a pleasure, including their carbon offseting scheme. Reviewed on: 17th April 2026

Latest lowest rating:

1

I had an accident a woman hit me in the parking lot... I had an accident a woman hit me in the parking lot in the side of the car I contacted Aviva and they didn't do anything about it and they don't do it... Read more Reviewed on: 20th February 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (556)

Avoid like the plague!

Terrible customer service. Revoked my No Claim Bonuses even though the 3rd party has amitted liability and their insurance has paid Aviva and me. Getting through to customer services to get my NCB back is near enough impossible. Would never use Aviva again. Reviewed on: 26th January 2022

aviva £1173.54 and tesco £294

AVIVA £1173.54 AND TESCO £294 THAT SAYS IT ALL Reviewed on: 18th January 2022

cover voided and mistreated

I paid for 1 year car insurance but I could use its cover for only 2 weeks. The policy investigator couldn't find the temporary address address I provided when I applied for the policy, and instead of contacting me to inquiry about it, they have blocked my car cover. They just sent an email notifying that they void the cover... luckily I read it the day after, I risked to drive without cover for days because they didn't bother to make a phone call. First shoot and then ask questions, they treated me like I was a terrorist. I called them and instead of apologise and fix the situation, they told me I have to re apply for another cover and my previous premium money are lost. They made a mistake in checking the address, they mistreated me like I was a terrorist, they put me in a dangerous condition (voiding my cover without warning me), and I must pay. I am contacting lawyers, they must pay for what they did. Do you want to join them? First find a good lawyer. Reviewed on: 17th December 2021

Better Insurers Elsewhere

My advice would be to avoid Aviva. Still waiting for liability of my claim to be process 3 months after the accident. Simple rear end accident yet I have to pay excess and interest with no timeline by Aviva provided. On top of this they only communicate 'when asked' and you have to be on old for hours for the privilege. Reviewed on: 30th November 2021

AVOID!!

Avoid! They are good on marketing and looking from outside but when you really need to deal with them they just want your money. A non fault claim they "see it" as fault because they did not recover the money from 3rd party. You loose NCD because of that even if it was not your fault at all! but wait...it is your fault that they cannot or did not recover the money after 7 months because their solicitors are too lazy and don't care much because there is not much money involved. Absolutely outrageous! A big fat cat! Reviewed on: 12th November 2021

Excellent support and service when I needed it.

We've been with Aviva for quite a while and have our car insurances with them. They have always been very helpful when deciding what to do and their support has been top notch. More so this last year as we needed their help with a small knock (my first in 20 years) and they really helped me through it all. On top of that they are still very competitive on premiums. Reviewed on: 5th October 2021

Good value for money

Good use of IT to keep costs down Reviewed on: 25th September 2021

Excellent service and competitive price

Aviva has excellent service and competitive price and picks up the phone quickly to deal with any enquires unlike some companies who only have online chat Reviewed on: 14th September 2021

I really love by miles, it's very easy to use, affordable, friendly customer service, app is equipped with every information you need and easy to use.

Very cheap and affordable, excellent customer service, you get the worth for your money and there app makes life easier. Reviewed on: 4th August 2021

Honest advice

Been with Aviva car insurance over 10 years. Never had to claim myself, however another car reversed into mine and the persons insurance also was Aviva who were very quick to fix my car at my main dealership not a 'recommended' site like other car insurance. Reviewed on: 5th July 2021

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