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Yusra Mohammad

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Review of the Aviva, Car insurance:

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Avoid they won't repair your car pr provide a hire vehicle

They failed to provide me with a repair garage and a hire car following a non fault claim. The third party insurer admitted liability within an hour of the accident. I called their call center many times was on hold each time for over an hour, I get the same response from the customer service,you will be called to book a garage within an hour. I never got called. I was never provided with a hire car. I also escalated the issue, nothing changed. I had to go to the third party insurer who repaired my car and provided me with a hire car. I feel aviva has stolen my money. They say in their policy they provide a hire car within one working day, not true. I raised a complaint, aviva says on their website they respond within 8 weeks. They didn't. Reviewed on: 5th February 2022

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