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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.81 (550 reviews)

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3.72

Based on 550 reviews, last reviewed 1st Dec 2025

94% decrease in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Great value. Great value. Much cheaper than other insurance. Reviewed on: 7th October 2025

Latest lowest rating:

1

auto renewed me into a policy I didn't want auto renewed me into a policy I didn't want and charged me £28 to cancel it 2 days after the start date. Please can you arrange a refund of the charg... Read more Reviewed on: 1st December 2025

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (550)

DO NOT GO THERE PEOPLE

AFTER JUST ONE YEAR THEY RAISED MY PREMIUM WITHOUT ANY CLAIMS BY €100!!LADY ON THE PHONE ADVICED ME TO GO TO OTHER COMPANY Reviewed on: 9th March 2022

renewal notification

found Aviva great on price but when it came to renewal i had no notice prior to my renewal date , i assumed they did not want my business so acquired a new insurance from a different company , then got a message from Aviva thanking me for renewing with them ?????????????????? it then cost me £28 to stop the renewal ...utterly flabberghasted ... be very careful dealing with this company Reviewed on: 24th February 2022

Avoid they won't repair your car pr provide a hire vehicle

They failed to provide me with a repair garage and a hire car following a non fault claim. The third party insurer admitted liability within an hour of the accident. I called their call center many times was on hold each time for over an hour, I get the same response from the customer service,you will be called to book a garage within an hour. I never got called. I was never provided with a hire car. I also escalated the issue, nothing changed. I had to go to the third party insurer who repaired my car and provided me with a hire car. I feel aviva has stolen my money. They say in their policy they provide a hire car within one working day, not true. I raised a complaint, aviva says on their website they respond within 8 weeks. They didn't. Reviewed on: 5th February 2022

Avoid

Their online car insurance is a nightmare, been unaccessible since the start, there's no helpline and all they keep replying is log into your account to make ammendments, but if you can't log in it's impossible to do anything. 11 months on and still not sorted, renewing elsewhere. Reviewed on: 2nd February 2022

Avoid like the plague!

Terrible customer service. Revoked my No Claim Bonuses even though the 3rd party has amitted liability and their insurance has paid Aviva and me. Getting through to customer services to get my NCB back is near enough impossible. Would never use Aviva again. Reviewed on: 26th January 2022

aviva £1173.54 and tesco £294

AVIVA £1173.54 AND TESCO £294 THAT SAYS IT ALL Reviewed on: 18th January 2022

cover voided and mistreated

I paid for 1 year car insurance but I could use its cover for only 2 weeks. The policy investigator couldn't find the temporary address address I provided when I applied for the policy, and instead of contacting me to inquiry about it, they have blocked my car cover. They just sent an email notifying that they void the cover... luckily I read it the day after, I risked to drive without cover for days because they didn't bother to make a phone call. First shoot and then ask questions, they treated me like I was a terrorist. I called them and instead of apologise and fix the situation, they told me I have to re apply for another cover and my previous premium money are lost. They made a mistake in checking the address, they mistreated me like I was a terrorist, they put me in a dangerous condition (voiding my cover without warning me), and I must pay. I am contacting lawyers, they must pay for what they did. Do you want to join them? First find a good lawyer. Reviewed on: 17th December 2021

Better Insurers Elsewhere

My advice would be to avoid Aviva. Still waiting for liability of my claim to be process 3 months after the accident. Simple rear end accident yet I have to pay excess and interest with no timeline by Aviva provided. On top of this they only communicate 'when asked' and you have to be on old for hours for the privilege. Reviewed on: 30th November 2021

AVOID!!

Avoid! They are good on marketing and looking from outside but when you really need to deal with them they just want your money. A non fault claim they "see it" as fault because they did not recover the money from 3rd party. You loose NCD because of that even if it was not your fault at all! but wait...it is your fault that they cannot or did not recover the money after 7 months because their solicitors are too lazy and don't care much because there is not much money involved. Absolutely outrageous! A big fat cat! Reviewed on: 12th November 2021

Excellent support and service when I needed it.

We've been with Aviva for quite a while and have our car insurances with them. They have always been very helpful when deciding what to do and their support has been top notch. More so this last year as we needed their help with a small knock (my first in 20 years) and they really helped me through it all. On top of that they are still very competitive on premiums. Reviewed on: 5th October 2021

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