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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (514 reviews)

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3.59

Based on 514 reviews, last reviewed 23rd Feb 2025

100% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva ..Age discrimination in my opinion Well I got my renewal from Aviva at the end of last year to be told my premium was increasing by over 70% no logical reason given ….it was take it or ... Read more Reviewed on: 23rd February 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (514)

Review of the Aviva, Car Insurance:

Simple application, easy to use website

Simple application, easy to use website and all policies and products in one place Reviewed on: 4th September 2024

Good standard of repair

They were extremely fussy about the use of the courtesy car, but there was damage to one of my headlamps which was not there when the car was taken for repair. I tried several. Times to contact them by phone but suspected ' The repairers were able to see my number and never answered my calls Reviewed on: 1st October 2017

good value

easy process and online tools available to check your policy Reviewed on: 30th September 2017

Best insurance company ever

Offer a competitive priced policy. Great customer service. When I had to claim on my insurance they really helped take over. 5 star Reviewed on: 30th September 2017

Helpful staff and great service

Helpful staff and great service Reviewed on: 30th September 2017

Good product and great people

Insured with Aviva for many years. Staff are always very helpful. Reviewed on: 30th September 2017

Car Insurance Blunder...by me

Made a few errors when changing my car, instead of taking advantage and using the situation to charge me extra as many companies would have done, their customer service advisor explained the best way to solve the problem, and did this for me. Extremely informative and friendly advice for such a big company. Reviewed on: 29th September 2017

great price and reliable insurer

always competitive and good reliable insurers Reviewed on: 29th September 2017

Even they know they're terrible

When our car was scratched by a van, Aviva took it away for repairs. Some weeks later I discovered that they'd declared it a write-off and sent it to the scrapyard. Over a period of months I had to spend hours phoning and e-mailing Aviva, their agents and the scrapyard before we got our car back (still not repaired). At least one of the many people I had to deal with admitted they'd screwed up and sent us £150 compensation. Reviewed on: 29th September 2017

Cheaper than comparison sites

Went to Aviva as they are cheaper than comparison sites and easy to update info Reviewed on: 29th September 2017

Good renewal quote

It is time for me to renew my car insurance, and as usual I get a quote from my existing supplier. I always do my shopping, since as today, in my opinion, there is zero differentiation between them; they are commodities. Going always to the cheapest makes sense. However, this time I was impressed to see that my current supplier, Aviva, increased my insurance by an amount that keeps it being the best price... I knew the price would go up, insurance costs have gone up this year, but I was expecting to get hit with a big raise and having to change... It is refreshing to see an insurance firm that does not play the game of "quote a big raise in the renewal, and hope the customer renews blindly"... I was pretty pleased by that! Reviewed on: 29th September 2017

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