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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.63 (560 reviews)

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3.63

Based on 560 reviews, last reviewed 17th May 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

4

I had purchased car insurance from this company for... I had purchased car insurance from this company for over 5 years,duiing which time I was involved in two accidents caused by other parties.I was gener... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Amazing premiums, but a reason for it I assumed, perhaps incorrectly, that being with Aviva Zero would mean being with one of the reputable insurers and therefore quite a decent and easy e... Read more Reviewed on: 17th May 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (560)

Excellent vfm

Competitively priced with products that address customers needs and concerns Reviewed on: 15th April 2019

Professional, and easy to deal with.

You only find out how good an insurance company is when you have to make a claim, Aviva have been excellent. Reviewed on: 15th April 2019

AVIVA a horror story. STAY AWAY.

For anyone that has auto insurance from Aviva Canada I strongly suggest you find a new provider and for anyone who is contemplating using them for insurance to stay well clear of them. They are a horror story and only want your money and will find any excuse to avoid payouts. Here is my horror story. I have had them for over 10 years as my auto insurance provider and dutifully paid the premiums on time, every time, even when I heard others had cheaper premiums with other companies. Stupid me. On July 2018 I was involved in an auto collision. The other driver was at fault and was charged with careless driving by the police officer. It was my bad luck that he also had Aviva insurance. I reported the accident in same day. Aviva quickly wrote off the vehicle, even though the damage did not seem that extensive, and low balled me on the payout. Less than half of what I paid 2 years prior. I argued that I had done some major repair work on it 6 months prior and should be at least partially compensated for that as well. According to Aviva that is apparently where I committed a sin. It seems we cannot question been ripped off by them. After 1 months of no definitive answers from them, in frustration I cancelled my multiple auto and property policies with Aviva. They lost a total of $6,600 annual premiums because of their unprofessional approach. And really for a mere $12,000 claim. That appeared to have been my second mistake. I believe that they thought it was now payback for cancelling my policies. They took over 6 months to make a case that the work was not done as detailed in the receipts I provided. They put me through a phone and an in-person interrogation (the gestapo could not have done a better job). The end result was that they declined my claim including the car rental I used for 1 week after the accident. While it may be true that the auto shop cheated me on the work done in the bills they should have simply declined the receipts and maintained their original offer, low as it was. Talk about adding salt to a wound. I have now retained a lawyer and proceeding with legal action against Aviva. Stay away from this scam of a company. Reviewed on: 7th March 2019

Brilliant Insurance

VERY COMPETITIVE PRICES. VERY HELPFUL CUSTOMER SERVICE STAFF. VERY WIDE RANGING INSURANCE , COVERING EVERY EVENTUALITY, WITH NO HIDDEN EXCLUSIONS...EVERYTHING IS MADE CLEAR AT THE OUTSET. DEFINITELY THE INSURANCE TO CHOOSE. Reviewed on: 13th January 2019

Car insurance

Very good and fast online application,great price any insurance, help full fantastic costumer service Reviewed on: 21st November 2018

Incompetent company caused a county court judgement against me

In may 2017 I had a minor collision where I clipped a parked car. Reported it to Aviva and they arranged for my car to be repaired . This was done and I heard no more about it until September 2018, when I suddenly received a CCJ against me from Northampton county court claiming for the damage to theother car.. Contacted Aviva and forwarded all the documents received , they said it would be dealt with. It was not settled in time and I ended up with a CCJ on my credit history. Reviewed on: 21st November 2018

price kept going up

we had insurance with Aviva for several years but premiums kept increasing even though we made no claims. We switched to another provider and are paying less Reviewed on: 23rd September 2018

Highly recommended insurance

Excellent insurer that does not charge you for any changes to your insurance schedule as they allow you to sign in and change your car details yourself without hidden fees. This is excellent. Reviewed on: 23rd September 2018

Good value

Good value insurance when coupled with a cashback site. Very easy to set up. Reviewed on: 23rd September 2018

So easy

We have most of our insurances with Aviva and when we booked a last minute trip to France adding the European cover was a doddle and reasonably priced. Reviewed on: 23rd September 2018

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