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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (514 reviews)

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3.59

Based on 514 reviews, last reviewed 23rd Feb 2025

100% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva ..Age discrimination in my opinion Well I got my renewal from Aviva at the end of last year to be told my premium was increasing by over 70% no logical reason given ….it was take it or ... Read more Reviewed on: 23rd February 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

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Aviva Car Insurance reviews (514)

poor service

I took out multi cover car insurance today on 2 cars but the recorded the wrong registered keeper details which i noticed when they sent the policy schedule. I made 10 calls today and each time they apologised said they would amend but sent the new policy schedule with the same error. Truly useless at administration and the worst I have dealt with. Reviewed on: 27th March 2018

Someone needs a mental check up to go to Aviva

Aviva is cheap than some insurance companies and at the time of buying is a good company. But that is about it. Rest everything else is also cheap. If someone gets stuck with them over a small something they will give you the worst time. A friend of mine was harassed by some team in their company because of a claim. His claim was termed fraudulent. He was threatened legal action. His policy got cancelled. The cherry on the cake was when all his policies with them were cancelled one by one. He stupidly had put all his policies with them. This should be a learning to all. Never put all your policies with one company. It will be like all eggs in a single basket. He got some relief finally at Ombudsman. He came to know that most cases at Ombudsman against an insurance company is Aviva. While he admits he was not careful in giving facts, Aviva's incentive seeking staff blew the thing out of proportion. Just make a small mistake and they will hound you like rabid dogs. Many people on review sites are paid by insurance companies themselves. Insurance companies are not friends of anyone, least Aviva. Reviewed on: 13th March 2018

Good renewal price

Great price so I stayed with them Reviewed on: 23rd October 2017

Easy

Never had any problems with Aviva, really easy to call and discuss pricing with them on renewal, always feel like we get a good price when we receive the renewal and love the aviva advantages (Rugby tickets!) Reviewed on: 1st October 2017

Straightforward no fuss insurance

Great to deal with easy to set up insurance and helpful just what you need Reviewed on: 1st October 2017

Aviva Is Fab

I've always had really good customer service from them! They are very helpful. Reviewed on: 1st October 2017

Very comprehensive and flexible

We are leasing a car and this is the first time that I have and insurance in the UK, but I've been driving a company car for a few years before - because that one was insured by Aviva I've got 20% discount! Reviewed on: 1st October 2017

Excellent Customer Service

Ive been with Aviva for 3 years now. Now and again there has been an issue with direct debit payments but their complaints team have always dealt with things quickly and efficiently. Speaking to customer servie with queries or to get policys renewed etc is always a breeze too. Top notch. Reviewed on: 1st October 2017

easy, good value with good customer service

I chose Aviva as they were a well known brand, and with good customer service, I had to claim when my car was broken into, the customer service was excellent, and my claim was settled within weeks. The bonus to protecting my no claims was honoured. The price was so competitive too. Reviewed on: 1st October 2017

easy to use

easy to use and chat section very helpful Reviewed on: 1st October 2017

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