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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (514 reviews)

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3.59

Based on 514 reviews, last reviewed 23rd Feb 2025

100% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva ..Age discrimination in my opinion Well I got my renewal from Aviva at the end of last year to be told my premium was increasing by over 70% no logical reason given ….it was take it or ... Read more Reviewed on: 23rd February 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

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Aviva Car Insurance reviews (514)

Cheap and cheerful

Price was unbeatable and customer service has been great thus far! No complains here Reviewed on: 19th July 2018

Good customer service

Easy to contact, by phone and online, sorted issues out quite quickly. Price reasonable. Reviewed on: 19th July 2018

Reasonably priced insurance for young drivers.

I'm insured on my dad's car with Aviva. I've only been driving for a year but the insurance quote was competitive, didn't require a black box and insured me on a lease car, when other companies wouldn't. Reviewed on: 18th July 2018

Professional and no hassle

Renewal of car insurance multi car quick phonecall to confirm online quote, easy to understand with jargon. Reviewed on: 18th July 2018

Great product good price

After a price comparison decided to go with Aviva. Love the my aviva online too. Reviewed on: 18th July 2018

Great customer service

I have been using Aviva for the last 3 years and I have so far been very happy with the service I have received. customer service has always been great when speaking on the phone and was very please to receive a discount on my renewal from using the "Aviva driver app". Reviewed on: 18th July 2018

Fantastic Service quick response

After a minor accident I can honestly say Aviva were amazing everything was clear and quick they processed my claim after I completed some forms online and it was so easy they emailed to keep me updated and were very helpful when I had questions Reviewed on: 17th July 2018

All 5* reviews are clearly fake

They are flooded with 5* reviews within 2 days, the rest are real 1* reviews. Clearly fake. Reviewed on: 10th July 2018

Good

Had a very Excellent service with viva insurance companies Reviewed on: 26th May 2018

Third party hit my vehicle

I was at a sheesha bar and staff notified customers a vehicle matching the description of mine was damaged. I rushed outside to see my vehicle rammed by a third party stolen vehicle and police at scene. My vehicle was a brand new car but i had bought it from a auction and got it repaired but i wasnt the best at filling away all reciept. I also serviced from Mercedes and really took pride in looking after it. The police advised me to contact my insurance company as i was screaming my head off about what had happened. Later that night i got around to telling aviva what had happed, gave my crime ref and they started from the start of claim giving me inccorrct advice. They explained to me first i was entitled to a standard courtesy car because i had no driver details. After thought the next day i rang back explaining i wasnt in the vehicle at time Of accident so regardless its not my fault and the fact vehicle was stolen as i found out from Police. They then changed their story to giving me a like for like vehicle. After agonising long stretch of me waitiing they decided to investigate mainly because i think of the value of the vehicle and the fact they wanted nay excuse not to pay me out. I coopearted as much as i could and at the time could not find reciepts due to my lack of organisation skills however they kept penalising me the fact i never had the vehicle repaired to a good standard, never had recipts at that specific, damage from the accident was inconsistent and that my emails provided were not mine and declined my claim. They also called my claim fraudulent indirectly by outlining their terms relating to cancellation if policy and if a claim is invalid or exagerated.I complained and explained addressing all the points however they maintained their stance due to The high amount of pay out it would result in. I have proof of my vehicle as in perfect condition but upto their specifications it wasnt although mercedes never ever mentioned any major problems when servicing. Overall i would say PLEASE DO NOT TAKE OUT INSURANCE WITH AVIVA !!!!! They literally look for excuses not to pay out especially if its a new car and it will cost them fair amount. I would never ever take any policy out and will recommend to everyone not to take out any policy with aviva. I realised by my experience and further by researching amd found aviva is known for such scandals. If only i had researched before taking out insurance. Now i will be going to Financial Ombudsman Service. Please share my experience with all family and friends. I was gutted with my experience and heartbroken. They left me hopeless with no support and made me feel so vulnerable and it took me 6 months to mentally recover of the accident damage and their responses. Reviewed on: 10th May 2018

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