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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (514 reviews)

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3.59

Based on 514 reviews, last reviewed 23rd Feb 2025

100% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva ..Age discrimination in my opinion Well I got my renewal from Aviva at the end of last year to be told my premium was increasing by over 70% no logical reason given ….it was take it or ... Read more Reviewed on: 23rd February 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (514)

Review of the Aviva, Car Insurance:

Simple application, easy to use website

Simple application, easy to use website and all policies and products in one place Reviewed on: 4th September 2024

Brillant service and price!

Really friendly staff and a renewal quote that was by far the best having used price comparison sites. Aviva rewards its customers! Reviewed on: 25th August 2017

No issues, decent service.

Never had to make a claim, so no complaints. Reviewed on: 25th August 2017

Very good service

Always outstanding with service, price and care they also offer their customers offers and prizes with sweepstakes etc Reviewed on: 19th August 2017

Brilliant value

Excellent customer service. Wish every insurance company were as helpful and as reasonably priced. Reviewed on: 16th August 2017

Matched my cheapest quote

I was with aviva last year and this year when I found a cheaper quote for my renewal they matched it. Reviewed on: 16th August 2017

Multi car policy heaven

Having spent hours researching car insurance for our 3 family - and some websites being less able to link info than an unravelling jumper - I stumbled across Aviva. Hurray - info copied across, saved on useful tabs, didn't need same hints typing in again and again and when I phoned to ask something the guy I spoke to was knowledgeable, enthusiastic and friendly. Reviewed on: 16th August 2017

Cheap and straightforward.

I switched to Aviva when my previous insurer quoted an unreasonably high premium for renewal. Changing to Aviva was a smooth and easy process, the policy cost 75% less than my previous one and all staff at Aviva who helped me were efficient and friendly. Reviewed on: 4th August 2017

Getting expensive

Used to be competitive, but now less so. When making a claim they are keen on getting ratings and feedback, less so on keeping you informed about the actual claim process. Reviewed on: 1st August 2017

Excellent Service

Aviva has installed a tracker in my vehicle, and I get regular updates on my driving quality. I've moved from bronze to silver to gold, so it has encouraged my driving to be safer. Installation was done very quickly and efficiently by a lovely chap. I have also had excellent interactions with their customer services with queries I have had. Quick to get through to UK call centre staff member, and all of them seem to have all the knowledge required. Ther is no passing around of your call requiring reiteration of your original question. So far, of the many companies that I have used over the 30 odd years of driving, Aviva has been the best. Reviewed on: 1st August 2017

Simple and personal

So easy to access all of my important documents on the go and the best price around. Currently going through my first ever claim and they are making it really easy. Reviewed on: 1st August 2017

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