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Aviva: Car insurance reviews

Name: Car insurance
Rating: 3.63 (560 reviews)

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3.63

Based on 560 reviews, last reviewed 17th May 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

4

I had purchased car insurance from this company for... I had purchased car insurance from this company for over 5 years,duiing which time I was involved in two accidents caused by other parties.I was gener... Read more Reviewed on: 8th May 2026

Latest lowest rating:

2

Amazing premiums, but a reason for it I assumed, perhaps incorrectly, that being with Aviva Zero would mean being with one of the reputable insurers and therefore quite a decent and easy e... Read more Reviewed on: 17th May 2026

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About this product

Aviva provides award-winning car insurance for UK customers.

Aviva car insurance covers you against the cost of accidents, damage and theft. The cover you get and how much for, is down to the level of insurance you choose. Aviva also offer car insurance for electric and hybrid vehicles.

Aviva car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Aviva before, you can also leave a review and share your experience.

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Aviva Car insurance reviews (560)

Straightforward no fuss insurance

Great to deal with easy to set up insurance and helpful just what you need Reviewed on: 1st October 2017

Aviva Is Fab

I've always had really good customer service from them! They are very helpful. Reviewed on: 1st October 2017

Very comprehensive and flexible

We are leasing a car and this is the first time that I have and insurance in the UK, but I've been driving a company car for a few years before - because that one was insured by Aviva I've got 20% discount! Reviewed on: 1st October 2017

Excellent Customer Service

Ive been with Aviva for 3 years now. Now and again there has been an issue with direct debit payments but their complaints team have always dealt with things quickly and efficiently. Speaking to customer servie with queries or to get policys renewed etc is always a breeze too. Top notch. Reviewed on: 1st October 2017

easy, good value with good customer service

I chose Aviva as they were a well known brand, and with good customer service, I had to claim when my car was broken into, the customer service was excellent, and my claim was settled within weeks. The bonus to protecting my no claims was honoured. The price was so competitive too. Reviewed on: 1st October 2017

easy to use

easy to use and chat section very helpful Reviewed on: 1st October 2017

Husband trashed front of car

Incredibly straightforward to get the car repaired. Claimed online, chose local repairer, took car in, it got fixed, paid the excess, took car home. No fuss or drama. It will certainly make me consider Aviva again for inssurance. Very happy with the service. Reviewed on: 1st October 2017

Good standard of repair

They were extremely fussy about the use of the courtesy car, but there was damage to one of my headlamps which was not there when the car was taken for repair. I tried several. Times to contact them by phone but suspected ' The repairers were able to see my number and never answered my calls Reviewed on: 1st October 2017

good value

easy process and online tools available to check your policy Reviewed on: 30th September 2017

Best insurance company ever

Offer a competitive priced policy. Great customer service. When I had to claim on my insurance they really helped take over. 5 star Reviewed on: 30th September 2017

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