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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.79 (514 reviews)

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3.59

Based on 514 reviews, last reviewed 23rd Feb 2025

100% decrease in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

Aviva ..Age discrimination in my opinion Well I got my renewal from Aviva at the end of last year to be told my premium was increasing by over 70% no logical reason given ….it was take it or ... Read more Reviewed on: 23rd February 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

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Aviva Car Insurance reviews (514)

Amazing customer service

Aviva chased up my no-claims bonus from a previous insurer, reduced my renewal to match a new customer one and generally have the loveliest and most helpful CS staff ever. Reviewed on: 10th September 2017

Fantastic my Aviva app!

My partner and I started insuring our car with Aviva in January and I have found them the best insurer I've used! The app is fantastic, very user friendly! We recently changed address and Aviva gave us a small refund on our insurance and was in the bank within 2 days! Thank you Aviva Reviewed on: 8th September 2017

Car Insurance

We have been with Aviva for a few years now and we feel they aways provide us with a very competitive insurance quote every time we renew Reviewed on: 6th September 2017

GOOD VALUE

CONSTANTLY GOOD VALUE FOR MONEY FOR MY CARS Reviewed on: 6th September 2017

Simple, easy and worry free

Easy to use online and the cost is great too. Everything was so simple to use on their website. Reviewed on: 5th September 2017

Efficient and convenient

Their dual motor policy is very efficient and convenient. Easy to manage online. Reviewed on: 5th September 2017

Standard insurance

Exactly what you'd expect from an insurance policy. Nothing to shout about. Reviewed on: 5th September 2017

best quotes ever

great website competitive rates and keen renewal prices Reviewed on: 4th September 2017

Effortless

I've been with Aviva for a few years now - renewing the car insurance, and making adjustments to policies has been pretty straightforward, and I like that they explicitly include use of the car for voluntary work, which my wife and I do a lot of. The real challenge with insurance companies comes when you have a claim of course, and on the one occasion that we've had to make a claim on any of our Aviva policies, the process was very straightforward and proactive, with Aviva's staff being very helpful, and things happening in the timescale that they'd laid out. They are not necessarily the cheapest quote on every occasion, but sometimes it's worth paying a little extra for the quality of service. Reviewed on: 1st September 2017

slightly more expensive

more expensive than some but good customer service Reviewed on: 31st August 2017

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