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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.8 (513 reviews)

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3.64

Based on 513 reviews, last reviewed 6th Feb 2025

98% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

True story about Aviva car insurance Hi everyone, I just want to tell everyone a small part of the truth about the website Go Compare and Aviva I got a quote from Go Compare and went to A... Read more Reviewed on: 6th February 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (513)

Review of the Aviva, Car Insurance:

Good quality cover at reasonable prices

For your every-day Joe, Aviva is the best place to be. Their service is top-notch, claims service is fair and understanding & the premiums are affordable. Plus their name is one of the most trusted in the UK. It's a win-win. Reviewed on: 28th September 2017

Go elsewhere for motor insurance

Trying to buy motor insurance. First you have tio fight your way past a very basic ill programmed chatbot. When you get to someone they are not very well educated nor very helpful. They do not tell you what the options are and when they think they have you hooked they send you a scant summary of a few words the nub of which is how much they want in cash. They do not summarise the proposed policy, tyey do not display knowledge of the product and they give definitely incorrect information and when you ask for such detail they simply cannot provide it. It is difficult to say what needs to be said without being accused of some sort of bias, but 3 of 4 people had very strong non British accents and were extremely difficult to understand and clearly knew little of what they were doing. Asked to speak to a supervisor and all that happened was that the call was diverted to music and left there. Gave up as was clearly intended. Several times this happened. Modern customer care in Aviva is totally absent. Bring back the old NU - they were at least slightly competent. Reviewed on: 30th January 2024

Aviva Zero are absolutely awful.

Aviva Zero is a hateful experience. Forget he greenwashing nonsense, provide proper customer support instead. Using a Live Chat on the website toa call centre in Inida is atrocious. Also, the approved repairers, at least in my area, are all terrible and have shocking reviews, plus they aren't even that near me, but to use a trusted local bodyshop I have to pay a £500 excess, and because I didn't take the overpriced legal cover I have to claim it back from the other party's insurer (non-fault on my part, they admitted full liability). Aviva try and trick you into using their repairer with promises of all sorts of courtesy cars and collecting yours etc, but that just bumps up insurance prices and has no bearing on the repair quality. They also tell you the repair won't be guaranteed by them for the next three years (which is irrelevant since I won't be with them after this year is done). Aviva Zero are worse than useless. Cheap they may be, but cheerful they most certainly aren't. Avoid at all costs. Reviewed on: 25th January 2024

A new low

Take you money quick: Tick provide telephone support: XXX Provide any meaningful support : XXXX how on earth is this even allowed? Reviewed on: 18th December 2023

Shocking

Trying to talk to someone about car insurance query is almost imposibble. They entice you in with 'talk to someone' in their heading & just send you around the houses with multiple choice questions leading you to a website. Broken Britain at it's worst. Like Car Parks with no cash points. Like Supermarkets with no staff. I will not go near Aviva ever again. Reviewed on: 12th November 2023

Avoid Aviva

Avoid Aviva, I had a flat tyre, instead of sending someone to fix my tyre, they took my car away, it has been 8 days since, no one have called me back to give me an update. I tried every possible number, when you finally speak to someone they are no able to help. When you use the web chat or no one is available or you get through the wrong department and they can’t help as well. F… horrible service. I might need to go to the police. This is my claim number 4502821102. to prove this is genuine. Reviewed on: 4th November 2023

Simple car repair

My simple car repair turn night mare don’t even ho near aviva zero please share with everyone Reviewed on: 26th October 2023

DON'T GET INVOLVED - A NIGHTMARE

THE WORST INSURANCE, terrible service, impossible to connect with everyone and get anything done! Reviewed on: 24th October 2023

Great service, good price

Online system is easy to use and has all documents in one place. Renewing policy is simple and straightforward. The customer service team is good and helpful, it does take a long time on hold to get through. Reviewed on: 12th October 2023

Aviva Zero worst insurance

I had an absolutely dreadful experience with Aviva Zero Insurance. They are, without a doubt, the worst insurance company I've ever dealt with. My entire ordeal with them was a nightmare from start to finish. First and foremost, trying to get in touch with Aviva Zero is an exercise in futility. They never pick up their phones, and emails go unanswered. It's as if they have zero interest in communicating with their customers. To make matters worse, I had a brand new car that was damaged by another driver, and according to their engineer, it was deemed a write-off. However, when I sought a second opinion from another engineer, I was told that only the front bumper and intercooler needed to be changed. Aviva Zero Insurance, however, refused to budge from their initial assessment, leaving me with only half of what I should have received for the damage to my vehicle. It's clear that this company is more interested in sticking to their own opinions rather than providing fair and reasonable service to their customers. They seem utterly indifferent to the needs and concerns of their policyholders. I would strongly advise anyone considering Aviva Zero Insurance to think twice. If you ever need to make a claim, be prepared for a frustrating and disheartening experience. This company does not care about its customers, and I wouldn't wish their terrible service on anyone. Look elsewhere for insurance coverage—you'll be better off with a company that values its customers and provides honest and responsive service. Reviewed on: 10th October 2023

Claims

Impossible to contact, lies made by staff. Left with a damaged vehicle for months and repeated cancelations of repairs. STAY WELL CLEAR. Reviewed on: 6th October 2023

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