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Review of the Aviva, Car insurance:

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Aviva Zero are absolutely awful.

Aviva Zero is a hateful experience. Forget he greenwashing nonsense, provide proper customer support instead. Using a Live Chat on the website toa call centre in Inida is atrocious. Also, the approved repairers, at least in my area, are all terrible and have shocking reviews, plus they aren't even that near me, but to use a trusted local bodyshop I have to pay a £500 excess, and because I didn't take the overpriced legal cover I have to claim it back from the other party's insurer (non-fault on my part, they admitted full liability). Aviva try and trick you into using their repairer with promises of all sorts of courtesy cars and collecting yours etc, but that just bumps up insurance prices and has no bearing on the repair quality. They also tell you the repair won't be guaranteed by them for the next three years (which is irrelevant since I won't be with them after this year is done). Aviva Zero are worse than useless. Cheap they may be, but cheerful they most certainly aren't. Avoid at all costs. Reviewed on: 25th January 2024

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