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Aviva: Car Insurance reviews

Name: Car Insurance
Rating: 3.8 (513 reviews)

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3.64

Based on 513 reviews, last reviewed 6th Feb 2025

98% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

23%

21%

Latest highest rating:

5

Aviva Zero online Car insurance. Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was... Read more Reviewed on: 20th November 2024

Latest lowest rating:

1

True story about Aviva car insurance Hi everyone, I just want to tell everyone a small part of the truth about the website Go Compare and Aviva I got a quote from Go Compare and went to A... Read more Reviewed on: 6th February 2025

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About this product

The Aviva car insurance reviews on Smart Money People come from drivers like you. We’ve got hundreds of genuine Aviva car insurance reviews to help you decide if Aviva is the right company for your needs, budget, and vehicle.

With over one million customers, Aviva is one of the largest UK car insurance providers, with policies spanning different vehicle types and various levels of cover. Your car insurance is an ongoing financial commitment, and provides important protection should an unfortunate incident occur, so it really is worth taking the time to make an informed decision. Our reviews on Aviva car insurance cover everything from multi car insurance, to electric car insurance, to young driver policies, so you’re sure to find some that are relevant to you.

And remember, if you've used Aviva before, you can also leave a review to help other drivers. Not sure what to write about? Share your experiences on customer service, or setting up a policy, or give your thoughts on whether it’s good value for money. You may also want to offer details on how efficient the claims process was for example. Don’t forget to include what kind of policy you’ve taken out too; this is all really valuable information for drivers doing their research.

Smart Money People is the UK’s largest financial services review site. Together, we can help to increase trust and transparency in financial services. Read or write an Aviva car insurance review below.

Aviva Car Insurance reviews (513)

Review of the Aviva, Car Insurance:

Smashed my current renewal quote

My renewal came through this year at about 300 more expensive than the previous year. Though this was following an accident and subsequent claim, so i had expected it to rise, I still got a quote from Aviva which actually came in 100 quid cheaper than my previous year! I then got 60odd quid cash back too which was nice bonus. their online portal is one of the better ones i have seen too - you can upload docs there and generally get everything you need relatively easily. Reviewed on: 25th May 2016

True story about Aviva car insurance

Hi everyone, I just want to tell everyone a small part of the truth about the website Go Compare and Aviva I got a quote from Go Compare and went to Aviva website from there, and tried to pay but when I looked at the big difference in price then I thought it was a mistake and called the insurance company directly, after talking to a lady who was not interested at all in my questions I asked her if I could talk to the manager, after a long wait she brought the manager when they agreed what she would tell me to my questions why there was a big difference in the price that I found on the go compare page. Only the woman who introduced herself as the manager was very rude and wouldn't let me explain even if I sent proof that I wasn't lying about anything I was telling her. After one day I tried several times to edit on the go compare website a new search but go compare no longer allowed me to do anything and they didn't want to show me any price for my car. That's why I warn everyone to bypass this insurance because they will have fewer problems or simply let everyone read only the negative reviews and see what the insurance company does when you take their insurance. Was given an initial quote.Very unhelpful, customer service just repeat their answers, poorly trained,Beware of this insurance company. The staff are unhelpful and provide poor customer service. While the premiums may appear cheaper initially, there are hidden charges after purchase, and they will demand additional fees later.The worst service I’ve ever experienced. Probably the worst customer service I have encountered in a long time. Didn’t even try to help me. Just said it wasn’t possible and resulted in me paying an additional around £300 Kind regards to evryone Reviewed on: 6th February 2025

Aviva is a scam insurance.

Aviva is a scam insurance. If you can live them, do it as quickly as possible. They said I was involved in car accident, while I wasn't. Then they closed my case with short note: non fault. It's allowed use NDC but mean I was involved in car accident just not my fault and it will effect my premium. What a,scam. Shame Aviva. How to trust insurance whom against own customers instead of protecting them. Reviewed on: 20th January 2025

Stay away from this insurance.

Stay away from this insurance. Just moved to another house a few hundreds meters from the previous (same area) and got my premium raised by £40. New house is even "safer" from a insurance point of view as it has a driveway and, as stated, is in the same area. I have been in a call just for the lady on the phone to tell me that there's nothing you can do. Not only car insurance prices are all over the moon but get a safer place is not even a good thing anymore. I guess it doesn't matter anymore where I leave my car because regardless they just don't care. Just care of your wallet. Reviewed on: 18th January 2025

Worse experience every trying to get car insurance c...

Worse experience every trying to get car insurance cover avoid at all costs Reviewed on: 30th November 2024

Hard to speak to customer services, options don't work

Hard to speak to customer services, options don't work Reviewed on: 26th November 2024

Aviva Zero online Car insurance.

Just took out car insurance with Aviva Zero online. Very good proce with far better excess offer than my previous insurer. Website and information was very clear and easy to use. Include NCD cober and general legal cover. £180 cheaper than my renewal quote. Checked the review site too and seem like a reasonable offer. Reviewed on: 20th November 2024

Helpful staff on the phone, and great online applica...

Helpful staff on the phone, and great online application experience and iPhone app. Reviewed on: 7th November 2024

Great customer service and fast - just what you need...

Great customer service and fast - just what you need to make a claim far less stressful! Reviewed on: 15th October 2024

Very easy and quick claims processes which is exactl...

Very easy and quick claims processes which is exactly what you need in an insurance product. Reviewed on: 12th October 2024

Amazing Customer Service plus Products

My husband and I recently took a car insurance from Aviva, the process was very easy and smooth. Their customer service was also top-notch, all our queries and requests were promptly attended to. Reviewed on: 11th October 2024

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