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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.92 (194 reviews)

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3.56

Based on 194 reviews, last reviewed 23rd Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

25%

16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Aviva group is rubber in Uk just plain with HSBC ban... Aviva group is rubber in Uk just plain with HSBC bank to make money I was 3 years paid Home insurance and not covered damage to property Reviewed on: 23rd January 2025

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (194)

Review of the Aviva, Home Insurance:

Bas Advice Given

Has home insurance with them and my laptop got knocked off the kitchen table onto the hard floor. I contacted them and the person I spoke too stated that I didn't have the laptop insured for outside the home, I stated it wasn't outside the home when the accident happened, but he said I couldn't claim. I called them the next day to query the previous call as I was angry and stated the same issue that I had and they stated that it was covered in the home!!! Never take their word as final as I knew I was covered. Reviewed on: 12th September 2016

Home insurance

I performed the majority of my quote online however received a message to call the company due to a page error. The person I spoke to was knowledgeable and quickly solved my issue. Emails were promptly received with all of the policy details correctly attached. A good experience compared to other companies I have used. I would definitely consider using again, subject of course to price. Reviewed on: 4th September 2016

Replaced no problems

When the TV was damaged as a result of our child accidentally kicking a ball around in the house they got it replaced pronto Reviewed on: 3rd September 2016

Good value cover

Good value cover with added benefits and helpful customer service staff. Reviewed on: 30th August 2016

Not Interested

I recently had a problem as an executor of my aunts will. There was a structural problem with her bungalow and Aviva just said.. we don't cover that and didn't even offer to come and look at the problem ! I will never use them again. Reviewed on: 29th August 2016

Very Speedy & helpful response!

I sent in a claim via Aviva's website and included some photos of a carpet that had been damaged on our stairs (due to my Daughters very speedy arrival!). I received a telephone call within 1-2 hours to confirm details and fill me in on the next stage of the process. An independent inspector called a couple of days later as promised after the weekend. They were very helpful and gave me a time slot to visit my address that was convenient to me, and fitted in with school runs etc. The assessor arrived, I picked out a sample from a few that I had been provided with and then paid my excess. I was contacted a couple of days later by a local carpet fitting company and we arranged a date for them to attend. Overall I am very happy with the service that I received from start to end. Every person that I came into contact with was very polite and helpful, and more than willing to answer any questions that I had. I also felt like I knew what was happening every step of the way. I would definitely recommend Aviva & have renewed my insurance for another year with them. Reviewed on: 16th August 2016

Absolutely fantastic

They where brill from start to finish when I had problems with drains Reviewed on: 16th August 2016

Good service, good product

Excellent, efficient customer service. Good cover Reviewed on: 15th August 2016

Great product

Excellent company, very helpful Reviewed on: 15th August 2016

Top service

I have beenprovided a great service with good customer services and good communication I also received a cashback cheque Reviewed on: 15th August 2016

Flood damage settled in days.

I had only switched to Aviva a week before I had a burst pipe in my bathroom and needed a new ceiling, bathroom floor and the new pipework. They sent an assessor around the next day, after 2 quotes were emailed, the cheque was in the post within 5 days. Amazing service. Reviewed on: 15th August 2016

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