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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.92 (194 reviews)

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3.50

Based on 194 reviews, last reviewed 23rd Jan 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

50%

25%

16%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Aviva group is rubber in Uk just plain with HSBC ban... Aviva group is rubber in Uk just plain with HSBC bank to make money I was 3 years paid Home insurance and not covered damage to property Reviewed on: 23rd January 2025

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a c...

Aviva Home Insurance reviews (194)

Review of the Aviva, Home Insurance:

Easy to buy and set up

Seems like good cover but I have never had to make a claim easy to buy and view info online Reviewed on: 25th August 2023

Aviva group is rubber in Uk just plain with HSBC ban...

Aviva group is rubber in Uk just plain with HSBC bank to make money I was 3 years paid Home insurance and not covered damage to property Reviewed on: 23rd January 2025

I have been with Aviva Health insurance for over 15y...

I have been with Aviva Health insurance for over 15years and never claim. Also my Home insurance was transferred by my Barclays insurance after covid. I have been on both insurance for over 15years without claim. I had a problem with my Roof gutter over a year ago. They sent their representative to check. He informed me that it is nothing much than my excess so I should get someone to fixed it. This gutter was blown away last December windy storm and broke my fence and scatter... Reviewed on: 21st January 2025

Will lie and riggle out of paying out where they can.

Had home insurance with this company, untrustworthy don't waste your time or money. Reviewed on: 1st January 2025

Untrustworthy. Uncaring. Appalling.

Had a month of hell with Aviva Home Insurance. Their contradictory advice and comments necessitated hours on the phone every single day for over 3 weeks. They will find excuse after excuse to decline your came. The Complaints Dept are as bad as the Claims Dept and refuse to answer your complaints, even when put in writing. They simply do not care about an elderly disabled pensioner, who has a leak in her roof. Everything is put down to wear and tear, no point paying over £800 a... Reviewed on: 6th November 2024

Not good company

Aviva company is very bad for home insurance, quickly take the money but when you claim is so much problems and excuses for doing the job is so much assole Reviewed on: 5th November 2024

Disgraceful treatment from Home Claims

We put a claim in for a kitchen roof that leaked owing to the record amount of rainfall in Sept 2024. Originally they agreed there was enough rainfall to call it a 'wet storm' and put the claim to the next stage. They then sent a Surveyor out and on his arrival he said the claim will not be put through, this was before he even inspected the roof. He said there was not enough wind! Then, without permission and asking him not to, he climbed on the roof, and then caused more dama... Reviewed on: 26th October 2024

Put a claim in, took over a year to decide they woul...

Put a claim in, took over a year to decide they wouldn't pay. Policy for 2nd year was over 3 times original. Tied to them as claim wasn't finished Reviewed on: 14th October 2024

Good app, helpful customer service

Good app, helpful customer service Reviewed on: 23rd September 2024

House insurance

Always polite & knowledgeable about their products Reviewed on: 7th September 2024

Trustworthy, reliable and competitive - happy with t...

Trustworthy, reliable and competitive - happy with the service and products they offer Reviewed on: 7th September 2024

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