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Review of the Aviva, Home Insurance:

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I have been with Aviva Health insurance for over 15y...

I have been with Aviva Health insurance for over 15years and never claim. Also my Home insurance was transferred by my Barclays insurance after covid. I have been on both insurance for over 15years without claim. I had a problem with my Roof gutter over a year ago. They sent their representative to check. He informed me that it is nothing much than my excess so I should get someone to fixed it. This gutter was blown away last December windy storm and broke my fence and scattered on my neighbour garden. I called out on 17 December, they and followed it up on several occasions. They responded on 30th September. But contacted me on 6th January 2025 that someone will come and survey my house. The person who will visit text me and I text that I am not around and will not be able to access my backyard as I have informed them before 30th December that I will fix it because of the wind and rain not to leak into the house. This guy said leave it with me despite the fact that I told him I was not around. I took the photo as instructed by their staff that I informed that I can't leave my roof naked for so long as they were not responding and uploaded it to them. This guy then called me on the 8th of January 2025 that, he Google my house and could see damage to the gutter over a year ago. I told him that that was when I first called out for over a year ago and your company said it is minor thing so I can fixed it. In short I made a complaint and informed them that this guy said he Google it and did not come to my house. They then sent one of the pictures I uploaded to them after fixing it. I protested but they just brush me aside and snob me. They said I should complain to Osboman ombudsman. I felt tearful and shocked. Is this home insurance. I have thousands of pounds with them for over 15years. They increase my insurance yearly with out claim. That is reaping people off. It is inhumane. Stealing by trick. Fraudsters. I have my decision but please look for a better insurance and insure less.. AVIVA is for CAPITALIST. Reviewed on: 21st January 2025

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