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Aviva: Travel Insurance reviews

Name: Travel Insurance
Rating: 3.11 (36 reviews)

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2.76

Based on 36 reviews, last reviewed 17th May 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

43%

39%

Latest highest rating:

5

I had to make a claim. I had to make a claim. There was no problem. Claim paid in 3 days Reviewed on: 25th September 2024

Latest lowest rating:

1

They tried so hard to avoid paying claimsnt It’s just a useless company with useless staff. The process was so slow intentionally as they are trying really hard to not paying up the claims. They... Read more Reviewed on: 17th May 2025

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About this product

Travel insurance is important, not only for long-haul holidays, but also short getaways and business trips. Finding the right provider for your insurance policy is vital; knowing you’re in good hands can provide the reassurance required to relax and enjoy your travels. Check out our Aviva travel insurance reviews to find out what genuine customers have to say about Aviva’s policies.

Aviva was founded in 2000, and has now insured over 15.5 million people in the UK.

Every trip is different, but a suitably robust policy should always be a priority. If you’re planning lots of activities for your trip, Aviva offers cover for leisure activities. See what Aviva customers have said about this policy by reading our Aviva travel insurance reviews. If you travel a lot for business, Aviva’s Multi-trip policy is worth investigating too. Whatever your requirements, check our reviews to see if Aviva can provide what you need from your travel insurance policy.

Have you taken out a travel insurance policy with Aviva? Would you consider your policy good value for money? Did you come into any problems with the policy? If you had to make a claim, how well was this handled? Share your experience by leaving an Aviva travel insurance review to help others just like you make an informed decision when choosing their new insurance provider. Help us increase trust and transparency in financial services.

Aviva Travel Insurance reviews (36)

Review of the Aviva, Travel Insurance:

Great company

Easy to deal with. No complaints at all Reviewed on: 25th August 2023

Travel insurance with medical history

Provided travel insurance with cover for our complex medical history. Easily paid out a claim when needed. Reviewed on: 23rd August 2024

Super quick and easy

I have Aviva travel insurance through my bank. I made a recent claim for a dental accident and it was so easy. It was agree the same day and the money refunded within days Reviewed on: 23rd August 2024

Aviva avoid compensation for lost luggage.

Avoid at all costs to compensate for lost luggage. Despite clear evidence from airline, now Aviva want photographs of the items we are claiming for. It was a 3wk multi-destination 60th Birthday celebration, common sense would determine, we needed sufficient clothes and items for such a holiday. Reviewed on: 9th April 2024

Our hand luggage was lost travelling to our return f...

Our hand luggage was lost travelling to our return flight. Our original 8pm flight the previous day was aborted and we had to stay in a hotel which we reached at 4am. We were up at 6.30 for our new return flight at 10.30am. The bus provided didn’t get us to the airport till 15 minutes before takeoff. We were tired, frazzled and worried we would miss the flight so somewhere between the bus and getting wheelchair assistance the bag was l.ost. There was no time to report it as the plane was being held for us. This was February 2023 and Aviva could not have been more difficult regarding our claim. We are in our eighties and this is the first travel claim we have had. Giving up on it now as we can’t do with the stress but I wouldn’t touch them with a barge pole again Reviewed on: 23rd March 2024

Basic claim submitted and can't get a reply

Simple basic claim for doctors appointment whilst in Oz. Swab taken and prescription given. The information they want from me, like the cost of the flights, each leg of the journey is ridiculous. They have not responded since I sent all the documents. I am very disappointed with them, even more so as I thought I took out holiday insurance with HSBC Reviewed on: 10th March 2024

Woefully inadequate insurance - have had Aviva World...

Woefully inadequate insurance - have had Aviva Worldwide Travel Insuance for 20 years and have just had to use it and found it to be terrible. £200 cover for stolen passports - to include emergency do mental. (£100), accommodation(you need at least 3 days) and flight home (don’t make me laugh). When I get home I’m changing my bank account, my insurance and recommending everyone I know to not touch TSB or Aviva with a barge like. What a bunch of charletons - you should be ashamed. Reviewed on: 19th February 2024

Easy to use and helpful

I had my phone damaged when I was on holiday and got myself a refurbished like for like phone and thought I would have a battle get the money but no very quick and helpful just sent what was asked and then money was paid ( always replace with refurbished dont ask for new ) Very happy Reviewed on: 27th October 2023

Aviva are more interested in finding someone else to pay your claim than paying for it themselves

Having a genuine claim with a flight cancelled due to a fire at Luton Airport, Aviva have not tried to validate my claim, but told me to speak to multiple other parties before they will even consider it. What is the point in paying for travel insurance if all Aviva do is adopt a sloped shoulder approach to the claims. I am very very disappointed with there service and will be reviewing all my other products that I have with this company Reviewed on: 17th October 2023

Avoid!Appalling Customer Service

Avoid Aviva Travel Insurance!The policy is useless and the staff are aggressive and rude. They refuse to pay out for genuine cases. I lost £4000 that I should have got back from this appalling company..Beware! Reviewed on: 2nd June 2023

AVIVA WILL PICK AND CHOOSE WHO TO PAY OUT!

⚠️WARNING!! DO NOT GET TRAVEL INSURANCE WITH Aviva!!! ⚠️ Absolute disgrace of an insurance company! Had to make a claim on our travel to Kenya in Dec 22 due to our original flights being cancelled as travel agent went under administration. Having internal flights and accommodation already booked and non refundable, we ended up paying triple the price for new flights to Kenya less than a month before we were meant to travel. Started a claim with Aviva along with our friends who we were traveling with and also had a policy with Aviva - to cut a long story short - they got their claim which was a higher value to ours and we’re now still fighting to get our money back in difference in flights we had to pay! EXACTLY THE SAME CLAIM, two families, they got paid by Aviva we didn’t!! Where is the justice in that??!! DO NOT GET TRAVEL INSURANCE WITH AVIVA, they will pick and choose who they will pay out!!! This has left us with a massive financial burden to not mention massive stress, after what was meant to be a holiday of a lifetime! Reviewed on: 3rd March 2023

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