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AXA: Car insurance reviews

Name: Car insurance
Rating: 3.01 (162 reviews)

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2.68

Based on 162 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

Beyond INCOMPETENT. Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace componen... Read more Reviewed on: 2nd April 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

AXA Car insurance reviews (162)

Review of the AXA, Car insurance:

Worse insurance company ever

I was involved in a non fault accident, British Gas driver accepted liability of the occasion and Axa being my insurance dealt with them and at the end Axa asked me to pay £500 access on a non fault accident and they said that cos I decided to fix my car at a garage I know and not the one they wanted to me to too even tho they never asked me to go to any garage all they said the garage has to be VAT registered !! I am taking legal advice against them Reviewed on: 12th December 2023

Excellent

Great product and customer service Reviewed on: 18th February 2021

A disgrace to the UK Insurance industry.

DON'T WAST YOUR MONEY - MORE IMPORTANTLY YOUR TIME. Absolutely terrible insurance company. I have never claimed insurance in my life however have paid for over 25 years... due to this company I will be reviewing all of my policies. During my trip i contacted AXA on the telephone to ensure I was covered for some tooth ache I was experiencing, they explicitly advised that i was covered and i should seek immediate treatment, they even offered to find me a dentist. 2 days after treatment they informed me that I was not covered and should settle the bill my self. Shock horror - and consequently the good part of 2 days I spent mitigating this. Thank goodness I wasn't ran over by a car as I would now be paying medical bills for the rest of my life. Be very very aware of this company. They will ruin your holiday but more importantly they could ruin your life. Reviewed on: 21st December 2020

Great customer service!

The lady I spoke to on the phone was incredibly helpful and explained to me how I could get the best deal for my car insurance. They were upfront and honest and I feel that they are a good company to have trust in. Reviewed on: 18th September 2020

Terrible communication and shocking customer care

Terrible communication and shocking lack of customer care. On the rare occasions I could finally get through I attempted to get my bank changed over which you'd think was simple. They continued to try to take it from an old account so payment failed. As I was having so much trouble I decided not to renew. Just to add salt into the wounds they beat me to it and cancelled my policy because of payment problems. Cheap insurance but you really get the service you pay for. Reviewed on: 23rd July 2020

Trusted and relatively cheap

Didn't get to claim yet so can't say anything about that but the price is ok, getting the insurance was easy and fast. No problem with contact. Reviewed on: 15th July 2020

Never needed them, but prices good

Very cheap premium, but I've not needed to claim so I don't know how good they really are. Reviewed on: 13th July 2020

Excellent company

Have 3 vehicles insured with axa very happy Reviewed on: 2nd July 2020

Protected no claims

Dissapointed that the protected no claims didn't mean that at all, misleading product Reviewed on: 6th May 2020

Avoid at all costs not worth the hassle if you need to claim

Someone used me to stop 3 weeks ago, so non fault. Not heard a thing since i reported it, must have spent 15hrs of my life to date trying to speak to people, i have supplied all information to date, not bothered chasing the other party, not bothered getting my car looked at and not bothered getting my injuries sorted either, if your rich, great you pay for everything and then they will reimburse you when or if they can be bothered to do anything Reviewed on: 4th March 2020

Threaten to send debt collector for outstanding premium

Had an accident. Told them I would buy a new car on 14th January and asked for help to carry on with the insurance. 10am phoned them and they quoted me £2000 plus which was the same size of the cheque settlement. I begged the woman to reduce the premium. She said no. Now they are threatening to send 3rd party debt collector for the £160 outstanding premium. How is this fair? I tried my hardest to inform them of my intention and why should they charge £2000 when other companies quoted £800? Because of their greediness, I had to buy another car breakdown service. If they had gone for £1000, I would have stuck with them. No, they just wanted the settlement cheque back. They referred to a quote on page 30 of the policy. How do they expect a layman to read to page 30 of the document. I might as well use a solicitor to buy these stupid insurance. If I hadn't tried, I would have been so angry. My son has been driving for 6 years. Once you had an accident, you became a leper! Reviewed on: 17th February 2020

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