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Axa: Car Insurance reviews

Name: Car Insurance
Rating: 3.01 (162 reviews)

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2.66

Based on 162 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

Beyond INCOMPETENT. Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace componen... Read more Reviewed on: 2nd April 2025

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About this product

Smart Money People collects Axa car insurance reviews from genuine customers to help you make an informed decision when choosing your next car insurance provider.

Axa was founded in 1946, and now offers a variety of insurance policies for cars, vans, travel, landlord, business, home and health. With a multi car cover policy and a variety of optional add-ons, Axa has a multitude of options for tailoring your policy. Read our Axa car insurance reviews to see what ...

Axa Car Insurance reviews (162)

Review of the Axa, Car Insurance:

What are horrible insurance company with very poor customer service

I would have given no stars if it had that option. Don't waste your time with your money there are far better insurance companies if you try to make a claim on your policy that will give you all the rebuttals of why they should not pay you out on your policy and mine was about a TV and they wouldn't even help with that and they had the cheek to say we are renewing your policy. Like I said they are far better home insurance companies Reviewed on: 8th November 2023

Beyond INCOMPETENT.

Beyond INCOMPETENT. Car has been in the garage for over 3 months due to a flooding which was diagnosed from the garage of needing to replace components that would cost nearly £3500. Had to go through Axa Car Insurance as I needed the car repaired quickly as I need the car as part of my job. And now my employment is being threatened by my company as I still don't have a car to do my job. It's been months of constant calling and being constantly fobbed off with the answer that t... Reviewed on: 2nd April 2025

work but give me the best price they can possibly be...

work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Insurance companies are bad - AXA are the worst

Just awful. If you have car insurance with AXA, just pray you never have to engage with them at all. Between AXA and Vizion, they pass you between each other and blame the other side, no-one can help or is willing to. I'm left with a huge bill, no help whatsoever and weeks of absurdly awful customer service when trying to suggest ways to actually solve a problem. Reviewed on: 8th January 2025

Been over 2 years since accident.

Been over 2 years since accident. Went to court and other guy admitted liability . Since then axa have still got my case open and my no claims is still affected . Never reply to emails . Terrible customer service Reviewed on: 28th December 2024

I’ve been a loyal customer of AXA for years, but m...

I’ve been a loyal customer of AXA for years, but my recent experience with them has been extremely disappointing. When I found a cheaper quote elsewhere and asked if AXA could match it, I was told outright that this wasn’t possible and that I should look elsewhere. It felt like my loyalty as a long-term customer wasn’t valued at all. Despite raising concerns about how my renewal premium was calculated, I received vague, generic responses that lacked transparency. AXA claims the... Reviewed on: 27th November 2024

Good price and easy to manage

Axa gave the best quote for my car. Creating an account is easy and you can see and manage your certificate and cover on the site very easily. Intuitive and hassle free. Just what you need. Reviewed on: 7th September 2024

It was amazing experience good price high quality go...

It was amazing experience good price high quality good service Reviewed on: 4th September 2024

Efficient service when claims made and support from...

Efficient service when claims made and support from customer service team good. . Reviewed on: 23rd August 2024

10yr no claims. Increased premium by £400

I have had a driving licence 12yr. Had a car for 10. With 10years no claims they increased my premium by almost £400 and then tried to blame increased costs. What a load of rubbish. No way does my 2000 miles annually need a 85% increase in premium. Absolute joke of a company Reviewed on: 4th April 2024

My Car was damaged in a repair shop recommended by A...

My Car was damaged in a repair shop recommended by AxA ,The repair shop admitted the damage then denied it then said they caused some of the damage. AxA insurance have been of no help with this after repeated emails and phone calls they have done nothing and I have had to take this to the insurance ombudsman. Reviewed on: 14th January 2024

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