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Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.97 (308 reviews)

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3.83

Based on 308 reviews, last reviewed 29th May 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

52%

22%

10%

13%

Latest highest rating:

5

Great offer, smooth approval process Great offer for interest-free balance transfer for 32 months. Smooth application process. Good communication on approval. While it's early days in my ... Read more Reviewed on: 26th February 2025

Latest lowest rating:

2

I have had a Barclaycard for 50 years, I have a plat... I have had a Barclaycard for 50 years, I have a platinum card now, and they are closing my account as I dont live in the UK anymore, Their customer ca... Read more Reviewed on: 29th May 2025

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Platinum Credit Card reviews (308)

Review of the Barclaycard, Platinum Credit Card:

No complaints

I haven't had a bad experience with Barclacycard, but I haven't yet had any need to liaise with their customer services about anything. That is where you really find out what a company is like. The online banking works well and is user-friendly. Barclaycard also offer regular balance transfer deals to existing customers. No plans to move to a different provider any time soon. Reviewed on: 27th April 2020

I have had a Barclaycard for 50 years, I have a plat...

I have had a Barclaycard for 50 years, I have a platinum card now, and they are closing my account as I dont live in the UK anymore, Their customer care team, badly named, dont care and cant help me, so they have lost a good customer and I will be closing any accout that I have connected to Barclays immediately and advising anyone who asks about Barclaycard of my experience. Reviewed on: 29th May 2025

Not a user friendly app

The app often freezes and is very clunky to use , it’s not user friendly at all. I often had issues with making a payment towards the card as transactions would freeze so, I had to call up customer services instead. The account does its job of a credit card fairly well and the fees are not horrendous but it’s just user friendly. Reviewed on: 5th April 2025

Good rates.

Good rates. Easy to check balances and statements, make payments. They have some good cash back offers. It is not very easy to change the type to card you have once offers have expired, I have had a credit card with them for a while and they don’t really offer much until you get a new card with someone else. Reviewed on: 3rd March 2025

Great offer, smooth approval process

Great offer for interest-free balance transfer for 32 months. Smooth application process. Good communication on approval. While it's early days in my journey with Barclaycard, so far so good! Reviewed on: 26th February 2025

Good flexible card, interest rate can be high but no...

Good flexible card, interest rate can be high but not as high as others Reviewed on: 26th February 2025

They are a fantastic customer service wise, give me...

They are a fantastic customer service wise, give me all the help I need whenever I ask, and that’s why I will always come back to them Reviewed on: 26th February 2025

Cannot trust anymore

I have been using Barclays since 3years but I can't use my debit card, it will always show some error even I enter right PIN number. Tried to order new card and pin so many times but same problem occur every time. Recently I applied for credit card I received both card and pin. After 1day I got letter that my credit card has been suspended I can't use it anymore. I tried to contact customer service. They told to wait for 6more months to apply for new credit card. How can I trust them again. I am not going to use this bank anymore and will never suggest others to use. Reviewed on: 8th February 2025

I could to use credit card only month and card suspe...

I could to use credit card only month and card suspended, why i don't know because i used only about 60%. In future I'll refuse Barcklay service. Reviewed on: 15th January 2025

Stay away fro Barclays!

If you ever want to dispute a charge, they'll side with the merchant, even though I sent them emails from the merchant stating they would credit my card back and failed to do so. Barclays still will not dispute the charge. Their call center is of course, overseas, and they are just "robots" that don't help at all. I'll have to file a suit against the merchant now. They do not protect their customers at all. Stay away from this card! Reviewed on: 23rd November 2024

A safe and unsecured card

I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respond if there’s any suspicious activity on my account. I feel extremely safe with this Card and thank them for the service they have provided over the years. Reviewed on: 5th September 2024

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