Terrible costumer support and app

How annoying is this barclays,waiting next available day to move all money and direct debits from this crp bank,if you want headaches barclays is the right bank for you, they can complicate the easiest things , and make your life really hard.3hours... Read more

How annoying is this barclays,waiting next available day to move all money and direct debits from this crp bank,if you want headaches barclays is the right bank for you, they can complicate the easiest things , and make your life really hard.3hours trying to talk with someone,gonna have to wait for bank to open and talk with some idiot there.I wish they bankrupt.

Reviewed on 26th November 2021

Goncalo

Terrible app, poor customer service

The app is really slow, badly designed. Customer service just does not work, it takes 30 mins to get to them and, when they answer, they just do not focus on you. Guys, there are so many superb accounts out there...do not waste your time with Barclays.

Reviewed on 21st November 2021

EB

Avoid Barclaus at all costs

This bank is so unsympathetic and could not possibly be less helpful. I waited over a month to receive a letter so that I could prove my address and open an account. When I finally got tired of waiting I went into their Bath branch to try and set it... Read more

This bank is so unsympathetic and could not possibly be less helpful. I waited over a month to receive a letter so that I could prove my address and open an account. When I finally got tired of waiting I went into their Bath branch to try and set it up in person and was told it would be over a month until I could get an appointment. I am a student and I have bills and rent to pay and I cannot do so without a bank account. I registered with the bank in September and it is now nearly the end of October and due to their poor service and dismal application system, if I were to actually open an account with Barclays (which I definitely will not be), it would not be possible to do so until the end of November. Avoid Barclays like the plague!

Reviewed on 15th October 2021

Ella Rafferty

No Loyalty towards long term customers

Been with Barclays since my first adult account at 16 I'm now in my 40's and despite repeatedly asking they point blank refuse to report my good record to credit bureaus. Yet added my husband to same account ten year ago and they report his... Read more

Been with Barclays since my first adult account at 16 I'm now in my 40's and despite repeatedly asking they point blank refuse to report my good record to credit bureaus. Yet added my husband to same account ten year ago and they report his connections. Repeatedly had issues with faulty cards dodgy chips and them blocking my card for security issues when I use them in same places on daily basis. Absolutely rubbish service in process of moving over to TSB good riddance to bad rubbish 25+ years custom lost.

Reviewed on 14th October 2021

Bekki Broxson

Very good

Very good and always listen to your views

Reviewed on 29th September 2021

Paul

Satisfied

Always helpful and ready to listen

Reviewed on 14th September 2021

Lana Fraser

On the side of scammers

I was with Barclays for a good number of years with out any issues. Unfortunately I was targeted by fraudsters and had money stolen. Barclays basically turned around and said tough and would not refund the money. After a lot of going back and forth... Read more

I was with Barclays for a good number of years with out any issues. Unfortunately I was targeted by fraudsters and had money stolen. Barclays basically turned around and said tough and would not refund the money. After a lot of going back and forth and getting the obismon involved. they finally decided to refund the money. Needless to say the way I was treated like I was the criminal and my mental health suffered. I was even hospitalised due to the streets of it. I have now closed the account and will have nothing to do with Barclays.

Reviewed on 19th August 2021

Jas

excellent

always helpful and friendly can do all my banking online, without having to travel to a branch.

Reviewed on 12th August 2021

Steph Trent

Poor customer service

I submitted to get a debit card from barclays bank. I received my card a few days later but it never worked in any tore purchases. After multiple attempts to contact them, I finally are reached a baraclays bank member who offered to send me a new... Read more

I submitted to get a debit card from barclays bank. I received my card a few days later but it never worked in any tore purchases. After multiple attempts to contact them, I finally are reached a baraclays bank member who offered to send me a new card. That card has not worked either and I have attempted to call barclays bank multiple times but each time they hang up on me as soon as I have completed all security checks. The customer service is terrible.

Reviewed on 9th August 2021

Areej Malik

Easily for a fraudster to steal money from a deceased account

On my parents passing I quickly discovered that Barclays has an unacceptable pathetic security process that allowed a fraudster to very easily close my parents accounts upon their death and steal their money. On top of this they are now forcing us to... Read more

On my parents passing I quickly discovered that Barclays has an unacceptable pathetic security process that allowed a fraudster to very easily close my parents accounts upon their death and steal their money. On top of this they are now forcing us to pay thousands in legal fees to get grant of probate to get the money back even though it isn’t a huge amount. This same fraudster did a similar thing with a Halifax account but Halifax have been great, have given the money back and they are now chasing and prosecuting the fraudster. Barclays should be ashamed. You have a responsibility to your customers estate’s and you are a massive fail.

Reviewed on 7th August 2021

Chas Christodoulides

Poor service, scam prevention and handling

Worst bank when it comes to customer service and scam protection. I have waited almost 6 months to pick up my scam claim, for which I had to go to a branch because otherwise it’s impossible to reach them. And after they picked up my claim, of course t... Read more

Worst bank when it comes to customer service and scam protection. I have waited almost 6 months to pick up my scam claim, for which I had to go to a branch because otherwise it’s impossible to reach them. And after they picked up my claim, of course they said that they are unable to refund my money. The scam protection/ prevention is one of the poorest, nothing compared to Lloyds Bank, which I find them more interested in preventing these things and protecting the customers. I just lost almost £900 and after such a poor service, I closed all my accounts with Barclays.

Reviewed on 3rd August 2021

Diana Barbu

Smooth and very helpfull

I been with them since 2012 and never had any problem. Very helpful and genuine bank.

Reviewed on 21st July 2021

Avinash Jain

Scum

I applied for a mortgage with this shambles of a company. Please anybody think of doing the same stop… immediately ... Read more

I applied for a mortgage with this shambles of a company. Please anybody think of doing the same stop… immediately

They will accept you on principle, you’ll pay there fees and they will filter you. If they see others to lend to for what ever reason the decision in principle will be taken apart

Meanwhile 2 months have gone by

Utter scumbags

Reviewed on 13th July 2021

Chris Saunders

Scam artists in suits

They declined a dd of £8. Then charge me £20 for having to decline an £8 dd, due to insufficient ballance. They tell me nothing while fining me for going into "unarranged od", then 3 months later they threatened me with debt collectors for a £200 "de... Read more

They declined a dd of £8. Then charge me £20 for having to decline an £8 dd, due to insufficient ballance. They tell me nothing while fining me for going into "unarranged od", then 3 months later they threatened me with debt collectors for a £200 "debt".

Barclays is also the innovator of the "PPI" scam.

They are the biggest b word out there, stay far away.

Reviewed on 8th July 2021

Dragos Olar V

Awful customer service

With out a doubt the most awful bank on the high street. Long long queues expect up to an hours wait. Shortened opening hours because of COVID, what a joke the rest of the country is opening up. One counter open. Don’t get me started on their customer ... Read more

With out a doubt the most awful bank on the high street. Long long queues expect up to an hours wait. Shortened opening hours because of COVID, what a joke the rest of the country is opening up. One counter open. Don’t get me started on their customer service phone line. Expect an hour at Least on the phone with no resolution at the end. Do not open an account at Barclays, all they want to do is cut staff costs, shut branches all at the expense of customer service.
I have been a customer for 40 years not for much longer though. Awful awful awful

Reviewed on 29th June 2021

Stephen Wodhams

Very average

My perception is that there is absolutely no loyalty involved unlike many years ago. Service less than great during lockdown and many fewer branches. I pay 18 per month for a travel plus account but cannot travel due to lockdown

Reviewed on 26th June 2021

Jm picton

Worse bank ever for security issues and fraudulent activities!

Ongoing fraudulent transactions on my account, person information hacked/changed causing security... Read more

Ongoing fraudulent transactions on my account, person information hacked/changed causing security issues.

I have had a number of transactions not of my own, thus money taken from my account - when requesting help to file claims and be reimbursed, Barclays failed to do so.

I have never had an issue confirming security over the phone til now, when apparently my date of birth is no longer correct!

Disgraceful customer service!

Lack of assistance in times of need!

Security issues regards personal information/data!


PLEASE PLEASE PLEASE EVERYONE AVOID THIS BANK, AND IF POSSIBLE I STRONGLY ENCOURAGE YOU ALL TO SWITCH TO ANOTHER ASAP!

Reviewed on 22nd June 2021

annom782

Great security and good service

Online security and app is very good

Reviewed on 20th June 2021

Simon Emary

Barclays sucks as a bank

I have been with Barclays for over 20 years, my first bank. All of a sudden I receive a letter from them to say, my account will be closed. I have been ringing around and been passed from person to person, no explanation was or is given. Now... Read more

I have been with Barclays for over 20 years, my first bank. All of a sudden I receive a letter from them to say, my account will be closed. I have been ringing around and been passed from person to person, no explanation was or is given. Now apparently, I might be black listed and might not be able to open and account anywhere. I don't know what's happening or if there is something wrong, a way to to defend myself. No what you would expect from one of the major banks in UK. They are absolutely rubbish, I have to cancel all my direct debits and reset them in another bank somewhere now, I don't know if I can either.

I would not goto this bank at all ever again. They are also holding my sons money and not releasing it to him, again no reason. He has been trying to get through to them and do something about it, same thing, no answers.

Anyone reading this, leave if you are with them or don't join them I you are planning to.

Reviewed on 20th June 2021

zaheer butt

fair trade econonmics

lot less people in debt with stable financial situations for family and business

Reviewed on 15th June 2021

hessie