Our Smart Money People 360° Rating
Your Bank Account Reviews (346)
Always helping me out
I know Barclays get bad reviews like most big banks but they have always helped me out when I needed an overdraft or opening another account. I like their website so I'm staying although it's tempting to leave when other banks offer £200 to go to ...
Read moreI know Barclays get bad reviews like most big banks but they have always helped me out when I needed an overdraft or opening another account. I like their website so I'm staying although it's tempting to leave when other banks offer £200 to go to them... I wish Barclays paid me somthing for staying...
Absolutely happy
At this bank working friendly people and they helping with everything
Bank account
They're good, I like how if I go overdrawn they send me a text to let me know so I can transfer cash.
Usually great service
Excellent mobile and internet banking. Helpful branch clerks. However very difficult to get any decent image that isn't a photo approved for the personalised debit card. Trying to authorize a blocked transfer late at night is a pain, you get...
Read moreExcellent mobile and internet banking. Helpful branch clerks. However very difficult to get any decent image that isn't a photo approved for the personalised debit card. Trying to authorize a blocked transfer late at night is a pain, you get transferred to foreign call center who did a new transfer, but then the next morning the first blocked transfer was allowed through as well. Luckily the payments were to another bank account of mine.
I Am a PROUD customer of Barclays an AMAZING Bank
Great Service, i always feel they go out of their way to help me and assist, whether this is when i have saving and in credit but also in times when i have been in need of funds, the staff online and in branch are exceptional, and the Appis an...
Read moreGreat Service, i always feel they go out of their way to help me and assist, whether this is when i have saving and in credit but also in times when i have been in need of funds, the staff online and in branch are exceptional, and the Appis an Amazing Tool.
Great service
I have been with Barclays for 4 years now and o my have good things to say. Good service and good bank. Trustworthy.
Poor customer service
Poor online fraud protection, and it took me an afternoon off work to be able to be able to report. 3 months to get the money back AND 2 years later they still won't turn my online banking on. Have asked multiple times in store to be repeatedly told...
Read morePoor online fraud protection, and it took me an afternoon off work to be able to be able to report. 3 months to get the money back AND 2 years later they still won't turn my online banking on. Have asked multiple times in store to be repeatedly told you can't do that here with no suggestion of what to do to fix the situation.
Great Bank to work with
Unlike other banks I have used previously I find Barclays fully understand my financial position as an owner of multiple businesses and work with me to achieve my goals.
Definitely improved over the years
I used to have problems with my account getting blocked for purchases fairly frequently which is a pain from a user point of view but great that they are proactive against potential fraudulent charges. They have improved with this and I rarely have...
Read moreI used to have problems with my account getting blocked for purchases fairly frequently which is a pain from a user point of view but great that they are proactive against potential fraudulent charges. They have improved with this and I rarely have any issues. Great that you can use online chat via mobile to solve basic queries, there's a few connectivity teething problems on their end but I'm sure this will continue to improve. I've banked with them for the last 15 years since and really can't complain!
Accounts
In over 15 years as a customer I have always received a friendly service and a fast response to any problems
BRILLIANT
Have banked with them for years and have a number of products with them very helpful and kind staff
Great service and always help at hand.
Barclays Bank, at branch level always seem so accomadting and helpful.
An average experience
No problems, but no outstanding customer service either.
Loan
I applied for and got a loan from Barclays and they added interest payments that were wrong.. I continued paying the overpayment for years until I realised it was wrong I eventually got a settlement from them but only after I threatened to go to the...
Read moreI applied for and got a loan from Barclays and they added interest payments that were wrong.. I continued paying the overpayment for years until I realised it was wrong I eventually got a settlement from them but only after I threatened to go to the ombudsman!
Ruined my life!
Charges of £30 for being 79p overdrawn... that says it all!!
