Write a review

Barclays: Business Banking reviews

Name: Business Banking
Rating: 3.19 (220 reviews)

View other Barclays products

2.81

Based on 220 reviews, last reviewed 14th Jan 2025

No new 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

40%

14%

35%

Latest highest rating:

5

recommend 100% you will not be disappointed choosing barclays for your business Reviewed on: 18th August 2023

Latest lowest rating:

1

Be prepared for interrogation Trying to open a business account with these guys was like trying to get blood out of a stone....1st it couldn't link my company details to the compan... Read more Reviewed on: 14th January 2025

Read all reviews See your review

About this product

Barclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Barclays business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Barclays Business Banking reviews (220)

Review of the Barclays, Business Banking:

Be prepared for interrogation

Trying to open a business account with these guys was like trying to get blood out of a stone....1st it couldn't link my company details to the companies house and took them 3 days to update...then once done I get integrated for my beauty company.....then when done and tried to pass the identity I had to go into the branch and they told me my water bill will not be accepted....then when I had my broadband bill on phone they said it had to be paper copy so I told them to print it they refused....anyway once I sent the print they took pictures of me and my passport then I was told it will take another 7 days to approve. So I have told them to cancel the whole thing....went to wise account opened with 1 hour. Reviewed on: 14th January 2025

Can't get through to Mandate Change

I've spent 2hr 45 on hold over the last two working days trying to contact mandate change (i.e. change the signatories on an account). The call never gets answered. I'm not sure that this is even legal. You can't change signatories in a branch, even when you find one that is open. Not sure what I can do from here, other than close the account and move to a different bank. Reviewed on: 14th March 2022

If I could rate them lower I would

If I could rate them lower I would. 1 feels overly generous. Absolutely the world's worst business banking. Spent 10 hours this week on hold so far trying to get through to mandate change team including 2 hrs 50 mins today at time of writing. Raised a complaint with Relationship Manager who hasn't responded at all. Last time I changed the mandate I had to go into a branch during lockdown with my ID so someone could photocopy it and use a wooden stamp to certify it. How is that even secure in 2022? IT infrastructure also terribly outdated. Dont touch Barclays NET it's impossible. They then want to upsell us stuff each year at our time wasting "account review" meeting. No I do not want your Barclaycard for my staff that has old fashioned statements and doesn't integrate to my finance system when instead I could have PLEO. Awful awful awful. Reviewed on: 11th March 2022

Poor customer service

i felt bullied by the team at Barclays bank. Now changing banks Reviewed on: 4th March 2022

New business bank account

Didn't work for me,they really don't know what to tell you and they asked me tons of informations...I just opened a new ltd and needed a business bank account but becouse the registered office is different of trade adress the weren't able to help Reviewed on: 28th February 2022

After a year of on-going problems, we will be leaving soon and banking elsewhere.

Worst customer service from a bank I've experienced. Repeatedly let down from promises and made things very very difficult for us for a year now. Their incompetence reflects on our organisation which is not good at all. Reviewed on: 14th February 2022

Poor customer service - Choose another bank for business

We have banked with Barclays since the inception of our business over 10 years ago. Barclays have never provided a good service, however, in the race for automation, their service level is declining rapidly. We used to get regular letters stating our business relationship manager was changing but you can never get direct contact with a dedicated business manager. If you have any queries you have to contact them, very painful experience over the phone, for someone to just take a message and pass it along to someone else. They have no service level and will respond if you are lucky, whenever they feel like it. The poor service level is directly correlated to the massive cost / staff cutting exercise Barclays have carried out over the last 5-6 years. I do not recommend Barclays for business or personal banking. Reviewed on: 14th February 2022

Does what it says on the can.

When you get used to them, they are a fair Bank to deal with. Reviewed on: 20th January 2022

Leaving ASAP

Barclays are wealthy and it seems that is because they refuse to invest money on any of their systems or training their staff. They cut corners and do not listen to the issues of their customers. Waiting for up to 3 hours to speak to someone because their app doesn’t do what it says it does is unnecessary. Don’t try and add a new card to an existing account if you need it in under 6 months and value your personal details as they are likely to get lost 4 times (happened to us) but its ok because they have lots of money to pay out on complaints! 4 other serious issues with our business account in the last 2 years, all of which we were paid money as an apology. I’d much rather just be able to spend and get at my money an pay my bills. Reviewed on: 17th January 2022

WORST BUSINESS "SUPPORT" I HAVE EVER! EXPERIENCED! DO NO USE BARCLAYS

DO NOT USE BARCLAYS! YOU WILL REGRET IT!!! Do not! Open a business account with these absolute jokes! They need a signature on my account until I get full access to my account, features, and able to extend my bounce back loan!! So extremely important, sounds simple doesn't it this has been going on since beginning of JUNE 2021 it is now mid December 2021!...... I have filled in 11 yes 11 forms both a PDF online forms and forms they have sent me via post, but they have not added the signature to my account, they say they have not received it, even though I have sent using their pre-paid envelopes! And when done online their email address! I have called every other week for six months! Six months!! Trying to run a business and call Barclay's for at least 2 hours, and promises and promises, blame on the other team go to that team blame the other team and so on, and yet I still, have not got a signature on my account! Working from home is NOT working for Barclays, they are beyond useless! If my employee was as useless as the team they have working on the phones in the business team, they most certainly would have been sacked by now! They are NOT doing their job! Unfortunately, when you call for the 100th time and a little frustrated as they have yet not received ANOTHER signed form! And start to express y our frustration they hang up on you! DO NOT DEAL WITH BARCLAY BUSINESS!! I HAVE A FEW OTHER BUSINESS ACCOUNTS AND THIS IS BY FAR THE WORST CUSTOMER “SUPPORT” OF THEM ALL, IN FACT THE WORST SO-CALLED CUSTOMER SERVICE I HAVE EVER HAD! GO WITH SOMEONE ELSE, PLEASE DO NOT USE BARCLAYS! YOU WILL REGRET IT. Reviewed on: 13th December 2021

They function but are probably not the best

I've banked with Barclays Business banking for 21 years, they are fine but nothing to write home about. There isn't any business banking team left at my branch and their online offerings fall behind some of the younger banks, so I probably wouldn't have chosen them now, but then the service in branch and onlinehas never been that bad either (a few glitches with the app after an update but they do sort it out). So yeah, fairly average with room for improvement. Reviewed on: 22nd November 2021

Do you have a different Barclays product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Business Banking
from Aldermore 5.00 from 2 reviews
Business Banking
from Mettle 3.59 from 73 reviews
Business Banking
from TSB 1.60 from 55 reviews

There's still more to see!

Barclays has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub