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Barclays: Current Account reviews

Name: Current Account
Rating: 4.59 (4823 reviews)

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4.45

Based on 4,823 reviews, last reviewed 17th Jan 2025

50% decrease in 5 star reviews

in the past 90 days

80% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Great customer service will share my experience Great customer service will share my experience Reviewed on: 17th January 2025

Latest lowest rating:

1

Shocked and disappointed I've just had to retire. I'm now only on the state pension. Barclays have kindly informed me they are taking away my overdraft facility ( I'm not over... Read more Reviewed on: 13th December 2024

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

Barclays Current Account reviews (4823)

Review of the Barclays, Current Account:

Loyal and trustworthy

Barclays are a great company to have an account with! They put their customers first and offer a whole range of other services. Reviewed on: 22nd January 2019

Lack of branches

When I opened my account initially there were many branches to go to, however now I have only 1 in my town of Eastbourne, It is not conveniently located end necessitates driving into town. To further frustrate me they have now updated their computer log in, so I'm unable to use my I-pad to access my account. Reviewed on: 15th July 2023

Terrible bank

I experienced a frustrating situation with my bank that caused significant financial hardship. They imposed restrictions on my account, citing the need for a form to be completed in order to enhance our relationship. Despite promptly filling out and submitting the form, I have not received any resolution. The automated customer service representatives at their call centers were uncooperative and unhelpful. Considering my nearly 25-year-long association with this bank, I have decided to switch to a different bank as soon as possible. Reviewed on: 12th July 2023

Good but slipping

Has always been really good but getting really difficult to get help now! With a record number of locations closing and so few with counter services and very, very few open on Saturdays. Online help used to be good but I have had occasions where I have had to keep repeating a question to get an answer from them. So good but slipping really fast! Reviewed on: 9th July 2023

Money

Don’t bank with Barclays. Their policy of reconcile payments has left me with no money for my bills, my rent, my food, absolutely left me to die. They rob me of my money and blocked my account with no warning, notice or anything else. They literally let you to die, they don’t care. The worst people with no brain. If you bank with them keep money in another bank or you can suddenly wake up with all your money gone, no explanation, no warning, nothing. If there was a worst review than this I would have happily give them 1000 times…. Pathetic Reviewed on: 3rd July 2023

Decent bank not really had any issues

I been with Barclays for several years now and not had many issues apart from with the app which originally didn't let me sign up to it. Reviewed on: 3rd July 2023

Incompetent, Incapable and Inefficient

Our mortgage application was declined because apparently they 'could not verify the information' we provided. I have been a loyal customer of Barclays Bank for many years now since my adolescence, and I expected more from my trusted financial institution. As teachers in the public sector, my husband and I have always been employed and we have never been out of work. We are in a sector that recognises us as professionals and teaching is renowned to be a very stable career compared to many high paying jobs. Both our credit scores are excellent; we have always paid our mortgage on time, have cleared our debts, paid all our bills on time and despite this, our application was declined. Barclays gave us four days to obtain a P60. We had to retrieve a P60 from the previous employer, which took a long time to be sent. As an alternative and suggested by the government website, we took a screenshot of all the necessary details from our Government Gateway. We provided all the other necessary documents and information to support our application. We have always trusted Barclays Bank, but this recent experience has left us feeling let down, disappointed and frustrated. Their decline led us to miss our opportunity of a lower mortgage rate with our current lenders which had increased again and with only two weeks until the end of our mortgage, we ended staying with our lender at a much higher rate. I spoke to Barclays Complaints several times going back and forths. The Auditors obviously could not be bothered to read the information I had passed onto the complaints team and kept referring back to their very first vague email informing our broker that we were declined because 'partner 2 does not have a good track record of income'. This does not explain specifically why we were declined. After some back and forths, they told Complaints to inform us that 'information would not be verified' which does not match what they initially said. What information? They couldn't even tell us which information and told us to go to the financial ombudsman. You'd think being a teacher in the most stable sector for 15 years, information would easily be verified. Apparently not according to them. A pathetic financial institute with a team of terrible Auditors. I'd strongly recommend that you avoid banking with them. Reviewed on: 30th June 2023

Customer service

The customer service is OK, but the bank is no longer on the higher Street and this have an impact elderly and people who struggle with online technicalities Reviewed on: 26th June 2023

Worst bank,avoid

Very bad,avoid ,they not tell you nothing about what they doing Reviewed on: 22nd June 2023

rainy day

the rainy day savings account was easy to set up and it has an amazing interest rate Reviewed on: 18th June 2023

Banking

Easy to follow banking services online. Reviewed on: 16th June 2023

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