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Barclays: Current Account reviews

Name: Current Account
Rating: 4.59 (4829 reviews)

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4.45

Based on 4,829 reviews, last reviewed 26th Feb 2025

133% increase in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

rience with barclays in w... Always had a very good experience with barclays in well over a decade Reviewed on: 26th February 2025

Latest lowest rating:

1

After over 20 years banking with them I was debanked... After over 20 years banking with them I was debanked by Barclays, who refused to give me a reason. They closed all my accounts except for my mortgage,... Read more Reviewed on: 9th February 2025

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

Barclays Current Account reviews (4829)

Review of the Barclays, Current Account:

Really shockingly bad poor customer service.

Really shockingly bad poor customer service. Advisers are unprofessional. Customer Service is useless. Reviewed on: 15th February 2024

Good

Good app and service and helpful to speak to. Reviewed on: 17th March 2023

bank account

it's a great bank with very professional and helpful staff Reviewed on: 16th March 2023

Great bank

Helpful customer support and great products Reviewed on: 16th March 2023

Absolutely shocking customer service. My account was closed and I was treated like a criminal in the Edinburgh branch

My experience of Barclay's is not a good one at all. After banking with them for 6years, out of the blue they closed my account last June (2022), I still have not received the final decision letter that will allow me to take my complaint to the Financial Ombudsman, when I went into the branch to try and find out what was going on I was treated like a criminal, like I had done something wrong, the only reason they gave me was that I had breached their terms & conditions, I don't know what I have done. During my numerous phone calls & branch visits I felt like their customer service was not very good at all. They wouldn't let me withdraw my benefit money for over a week, and even then they made me feel like they were doing me a favour. I would not recommend Barclay's to anyone!!!!THE STAFF NEED LESSONS ON HOW TO TREAT CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Reviewed on: 16th March 2023

Great Banking App with many extra features

Love the Barclays app as it is easy to navigate and use and has many features some other banks don't.. also love the fact that I can personalise my debit card with my own photograph or design.. Reviewed on: 16th March 2023

Inaccurate, incontactable and full of errors

It's almost impossible to open a bank account with this company. I received an error code when signing up and the phone number the app gave me put me through to Brittany Ferries who said they had received lots of these calls! How can you trust a company with your money when they can't get the important details right. The support chat in the app constantly crashes before you can type a message. Terrible bank. Reviewed on: 16th March 2023

They have ATMs available

Quality of branches and ATMs available and working so you have physical access to your money. Reviewed on: 16th March 2023

Excellent app and online interface.

It is easy to move money and pay bills. Excellent access to info on my spending. Only paying in cheques on the app does not work well Reviewed on: 16th March 2023

Just useless

Terrible experience with the platinum credit card. Avoid it at all cost to not incur in some really bad experience as happened to me. I needed to purchase something and for two days in a row the bank frozen my CC saying it was for a security reason. Payments in any way were not going through, by app, apple wallet or using it with the pin. I needed to call customer service all the times, a waste of time. Really awkward situations. On top of that, my CC keeps disappearing from the app, so you need to keep on calling them to hear the same music all the times. Ridiculous! Something to take into account for future... Reviewed on: 16th March 2023

Rubbish bank

Customer service is rubbish, spent hours awaiting for my call to be taken, let alone dealt with. Reviewed on: 16th March 2023

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