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Barclays: Current Account reviews

Name: Current Account
Rating: 4.58 (4850 reviews)

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4.45

Based on 4,850 reviews, last reviewed 14th Mar 2025

1800% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

They always answered the phone within 5 minutes. They always answered the phone within 5 minutes. The app is also excellent. Reviewed on: 14th March 2025

Latest lowest rating:

1

Return of barclaysafe wallet My barclaysafe wallet was due to be returned to me last August after barclays said the service was no longer available. I have only just received the ... Read more Reviewed on: 1st March 2025

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

Barclays Current Account reviews (4850)

Review of the Barclays, Current Account:

Customer service

Very poor customer service and very hard to set up and use the barclays app Reviewed on: 4th January 2019

I can't stand what it has become.

I can't stand what it has become. It had deteriorated over the last 20 years. I preferred it when the setting was more formal. Stop shutting down branches. Reviewed on: 14th October 2024

Not good for long term customers

Not good for long term customers Reviewed on: 14th October 2024

I have been a loyal customer for over six years, but...

I have been a loyal customer for over six years, but my recent experience with their customer service has been extremely disappointing. Without any prior notice or explanation, my account was suddenly closed. When I contacted customer service to resolve the issue, the situation only deteriorated. The representatives I spoke to were not only unhelpful but also rude. Communication was frustratingly difficult, with one agent hanging up on me after a 30-minute conversation. To make matters worse, another representative provided me with incorrect information. Overall, this has been the most frustrating and unacceptable customer service experience I've ever encountered Reviewed on: 19th September 2024

Avoid Barclays

I have managed the Barclays accounts for two UK charities for over 16 years. With that experience, i can truly say the service is dreadful. Avoid -avoid -avoid. Reviewed on: 18th September 2024

Extremely disappointed in Barclays .

Extremely disappointed in Barclays . We made a duplicate payment to another bank on their instruction as we believed it didn’t go through so we asked Barclays if it had they said no and do it again . Next day both payments came out !!! We asked them to recall it , they did but the other bank didn’t respond and now Barclays say not there problem bye ! Disgusting service we are now down £1000 and they don’t even care we are a small business and this has crippled us due to their incompetence! Reviewed on: 5th September 2024

Long term customer genuine feedback

Been banking with them since childhood account. Have had generally good experience of their services, but would appreciate more support, advice and reward for long term custom. Reviewed on: 4th September 2024

Terrible call centres, poor product selling points

Was with Barclays for 15 years from a child to my first job. As an adult, I realised there was no benefit to being with them. Later when I had to have a mortgage with them, I opened a bank account. Their systems couldn't handle me having both a mortgage and a bank account with them, so my mortgage disappeared and couldn't be interacted with. Calling them was a nightmare, hard to get through, difficult to understand the agents, and they couldn't fix the problem. In store they worked directly with Barlcays IT department, but still couldn't fix the issue. In the end they set me up with a completely new profile. After a few years the new account wasn't giving me any benefits, so I closed the account... this then wiped my mortgage from the account again! I told them directly to set me up with a new profile as that had worked in the pass, so at least this time around the issue was fixed quicker. In general, they're also he worse bank for ethics and fossil fuels, so even as a basic single bank account, there's still issues. They are the only bank I will actively warn people to avoid. Reviewed on: 4th September 2024

The Bank has been stable and consistent with value f...

The Bank has been stable and consistent with value for money service to customers. Reviewed on: 4th September 2024

Is very good I am very excited because I chose this...

Is very good I am very excited because I chose this bank Reviewed on: 4th September 2024

Never have problem with them since they 007

Never have problem with them since they 007 Reviewed on: 1st September 2024

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