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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.69 (270 reviews)

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4.70

Based on 270 reviews, last reviewed 10th Feb 2025

43% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

I have a buy for uni mortgage which has been really... I have a buy for uni mortgage which has been really helpful and unique experience to own my own property at such a young age. Reviewed on: 10th February 2025

Latest lowest rating:

2

Decent product, painfully slow process No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the mean... Read more Reviewed on: 6th October 2024

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (270)

Review of the Bath Building Society, Mortgages:

BIBS MORTGAGES

I HAVE BEEN A CUSTOMER OF BIBS FOR MANY YEARS AND HAVE ALWAYS FOUND THEM TO BE AT TH EFRONT OF BUSINESS AND CUSTOMER SERVICE, A SUPERB EXPERIENCE EVERY TIME Reviewed on: 25th March 2023

Reply from Bath Building Society Thank you Simon for your kind comments and leaving this feedback. Hopefully we can provide this kind of service for many more years to come. Ben Hutchings, Head of Mortgage Sales Response date: 27th March 2023

Tom was very helpful

I was looking to find out more about a rather niche product, but Tom was very quick, professional, and helpful. I would thoroughly recommend him. Reviewed on: 16th September 2022

Reply from Bath Building Society Thank you for the feedback and glad Tom was of assistance. I will pass on your comments to him. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

Excellent on live chat, not good at returning calls

Having used Bath for the first time, they could do with making their system more user friendly. Reviewed on: 16th September 2022

Reply from Bath Building Society Thank you for providing this feedback. I will pass this on so that we can look to improve our service. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

Nick helped quickly

Nick called me which was a nice touch and we resolved the query quickly, so really efficient for us both Reviewed on: 15th September 2022

Reply from Bath Building Society Thank you for the feedback. I'm glad Nick was able to get in touch with you to resolve your query. We always look to give the best possible service to our customers. I will pass this on to him. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

Communication

Communication is not very great, however when through to chat with someone they were helpful. They didn't have my email address on the system to request additional documents from me, despite communicated via email while initiating the process of mortgage application. so clear gap in departments. Reviewed on: 14th September 2022

Reply from Bath Building Society Thank you for your feedback, we do appreciate this. We are always looking to improve our service and clearly we didn't meet our normal standards this time. I will forward this on so that we can look into. Ben Hutchings, Head of Mortgage Sales Response date: 20th September 2022

Lovely experience

Lovely professionals. Questions answered fast and precise. Reviewed on: 30th August 2022

Reply from Bath Building Society Thank you for taking the time out and giving us this feedback. I'm glad we could be of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 31st August 2022

Got there in the end

Very slow, took 6 months to agree a simple mortgage, seemingly very picky and to some extent box ticking. On the plus side, terms were favourable and the service was more personal than other mortgage lenders. We used a broker but in hindsight I think dealing direct would have been much better, also note BBS will only deal with solicitors not a conveyancing company, broker should have (but didn't) advised this. Reviewed on: 17th August 2022

Reply from Bath Building Society Thank you for the feedback Mr. Pickett. Unfortunately, I am unable to discuss the mortgage application without the applicant's consent, however I can assure you that the Society is taking every possible to step to minimise any further delays. In regard to the Society’s criteria for Solicitors, the broker who submitted the application would have been informed of the Society's requirements at the outset and should have relayed this. I can confirm that we will prioritise this application once any outstanding information is received. Nicola Rees, Head of Mortgage Operations Response date: 17th August 2022

Quick Service

Great work from Oliver on the chat desk. Really efficient and got me to the right answer quickly. Reviewed on: 2nd August 2022

Reply from Bath Building Society Thank you for your feedback and glad Oliver was of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 3rd August 2022

Very efficient and friendly

Nick was great, he came across as knowledgeable and helped with my query very quickly Reviewed on: 27th July 2022

Reply from Bath Building Society Thank you for your feedback and glad Nick was of assistance. Ben Hutchings, Head of Mortgage Sales Response date: 28th July 2022

Good service

The chat facility is good. Oliver and Tom have been helpful Reviewed on: 27th July 2022

Reply from Bath Building Society Thank you for the feedback. I will pass on to Oliver & Tom. Ben Hutchings, Head of Mortgage Sales Response date: 28th July 2022

Great service!

Although I wasn't able to get all of the answers I required immediately, Oliver had no hesitation in providing me with details to contact him via email where he would be able to help me further with my query. It gave me confidence that I would always have help when needed from Bath Building Society Reviewed on: 20th July 2022

Reply from Bath Building Society Thank you for the feedback and glad Oliver could help you with your query. Ben Hutchings, Head of Mortgage Sales Response date: 21st July 2022

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