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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (296 reviews)

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4.67

Based on 296 reviews, last reviewed 24th Apr 2025

257% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

86%

Latest highest rating:

5

BBS were great for our guest house mortgage Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.)... Read more Reviewed on: 24th April 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (296)

Review of the Bath Building Society, Mortgages:

Very friendly bank

We have a mortgage with Bath Building Society since 2015 and enjoy friendly accessible service. You feel like a valued customer and not just a number. Reviewed on: 17th February 2023

Reply from Bath Building Society Thank you for taking the time out and leaving us a review. This is great to hear. Ben Hutchings, Head of Mortgage Sales Response date: 20th February 2023

Tom @ Bath Building society on live chat was very kn...

Tom @ Bath Building society on live chat was very knowledgeable and helpful. thank you Tom! Reviewed on: 4th November 2024

Reply from Bath Building Society Hi Lewis, Thank you for your review, I'll be sure to pass your feedback onto Tom! Kyle Greck, Head of Mortgage Sales Response date: 12th December 2024

Really knowledgable and friendly

Really knowledgable and friendly. Helped with my query quickly. Clear and informative in answering my question Reviewed on: 31st October 2024

Reply from Bath Building Society Hi Sammy Jo, Thank you for taking the time out and leaving us some feedback. I'm glad we were able to assist. Ben Hutchings, National Account Manager Response date: 4th November 2024

Nick at Bath was super helpful!

Nick at Bath was super helpful! Genuinely looking after existing customers Reviewed on: 28th October 2024

Reply from Bath Building Society Hi Andy, thank you for your feedback! I'm pleased to hear that Nick was able to assist and I'll pass your kind words on. Kyle Greck, Head of Mortgage Sales Response date: 29th October 2024

Clear and concise

quick to respond and provided clear concise information Reviewed on: 16th October 2024

Reply from Bath Building Society Thank you for your positive feedback Craig, glad that we could help. Kyle Greck, Head of Mortgage Sales Response date: 18th October 2024

Decent product, painfully slow process

No problem with the product offered by painfully slow process that ended up failing to complete because the vendor's circumstances changed in the meantime Reviewed on: 6th October 2024

Reply from Bath Building Society Good morning Julian. I'm not sure if you saw my response to your previous review but I would welcome the opportunity to understand what may have caused the delays. If you'd like to give me the details of the application so I can investigate, my email is [email protected] Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 22nd October 2024

BIBS SERVICE

VERY PROFESSIONAL TEAM, ALWAYS ACCESSIBLE, GREAT PRODUCTS AND SERVICE, GREAT EXPERIENCE Reviewed on: 1st October 2024

Reply from Bath Building Society Thank you for your review Simon, glad that we can help as ever. Kyle Greck, Head of Mortgage Sales Response date: 18th October 2024

Application processing unacceptably slow

We made an application for a mortgage on a new purchase in early June 2024. After many delays and several long turnarounds for information provided, we finally received a mortgage offer on 6th September 2024. Unfortunately, we have not bee able to proceed wit the purchase because the vendor died just the week befire the offer was received. It is unusual that delays have such an impact but it is always a risk when every piece of information takes so long to review. In this case, the delay has destroyed the sale and cost all of us considerable time and money. Reviewed on: 30th September 2024

Reply from Bath Building Society Good morning Julian. I'm sorry to hear that you felt our application process was unacceptably slow. If you would like to provide me with further information so I can investigate your feedback please contact me at [email protected] Kind regards, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 1st October 2024

Quick and Rebekkah was able to answer my query super...

Quick and Rebekkah was able to answer my query super fast Reviewed on: 27th September 2024

Reply from Bath Building Society Thank you for your feedback. I'm glad you received great service from Rebekka and I will pass your feedback along to her. Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

Natasha was great.

Natasha was great. Actioned everything I asked there and then via live chat Reviewed on: 26th September 2024

Reply from Bath Building Society Thank you for your feedback. I'm glad Natasha was able to help you and I will pass your feedback along to her. Many thanks, Nicola Rees, Head of Mortgage Operations and Change Readiness Response date: 30th September 2024

I asked to change my bank details.

I asked to change my bank details. Email sent with direct debit form. Very quick but the chat box layout on an iPhone is terrible. But other than that helpful chat Reviewed on: 19th September 2024

Reply from Bath Building Society Thank you for your feedback regarding the change of bank details. We are still updating our mobile app, so hopefully the layout improves. Charlotte Tillen, Savings Services Manager Response date: 23rd September 2024

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