Write a review

Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (307 reviews)

View other Bath Building Society products

4.70

Based on 307 reviews, last reviewed 19th Jun 2025

18% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Quick fast response found out what i needed to in se... Quick fast response found out what i needed to in seconds Reviewed on: 19th June 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

Visit provider site Read all reviews See your review

About this product

Bath Building Society Mortgages reviews (307)

Review of the Bath Building Society, Mortgages:

Buy for Uni mortgage

We applied for a niche product, a Buy for Uni mortgage, which is only offered by 3 lenders. In fact, of the 3, the Bath BS was the only one that could meet all our criteria. Excellent service from start to finish with supportive and informative advice from Tim Randell. The application form was a little old fashioned, completed in pen and posted back! But in reality it was no problem. It was processed quickly and the offer made without any real delays. Reviewed on: 28th June 2024

Reply from Bath Building Society Thank you for the feedback, I'll be sure to pass this onto Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 1st July 2024

Tim Randall is an absolute credit to the organisation

Tim helped us with securing a mortgage, in quite complex and trying circumstances,. His communication, diligence, professionalism, and kindness made a very difficult time much easier. I genuinely think that other agents might have given up on us, but Tim drove the process to completion. Really can't thank him enough. Reviewed on: 24th May 2024

Reply from Bath Building Society Thank you for your feedback, I will be sure to pass this onto Tim! I'm pleased we were able to assist. Kyle Greck, Head of Direct Mortgages & Proposition Response date: 3rd June 2024

Helpful staff provided easy and clear information ab...

Helpful staff provided easy and clear information about my case that is with the lender. Definitely feels like a human being approach rather than a PC Reviewed on: 15th May 2024

Reply from Bath Building Society Hi Paul, Thank you for taking the time out and leaving this feedback. You are absolutely right here. We always take a personal approach as we love talking to our customers. You know where we are if you need us. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 16th May 2024

Excellent help and service throughout

Excellent service and very explanatory throughout Reviewed on: 8th May 2024

Reply from Bath Building Society Hi Lucille, thank you for taking the time out and leaving this great feedback. Ben Hutchings, Head of Intermediary Mortgage Sales. Response date: 9th May 2024

Mortgage Application Process

I had an excellent experience Working with Bath Building Society. Tim managed my application and he did a fantastic job at making sure everything ran smoothly and sufficiently. Reviewed on: 24th April 2024

Reply from Bath Building Society Thank you for your feedback, I'm pleased we were able to help and I'll pass this along to Tim! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 30th April 2024

Thank you Oliver for going all out to assist me subm...

Thank you Oliver for going all out to assist me submitting an application Reviewed on: 18th April 2024

Reply from Bath Building Society Hi Stephen, thank you for taking the time out and leaving this feedback. I will pass this on to Oli and glad we could be of assistance. Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 19th April 2024

Bath Building Society gave us a break

We have had 3 mortgages with Bath Building Society over the last 35 years and are now mortgage free. They were the only company who would listen to us when buying our first home and won’t forget that they trusted us and provided us with that first rudder to the housing market. Thank you Reviewed on: 15th April 2024

Reply from Bath Building Society Hi Debbie, thank you for taking the time out and leaving this feedback. This is great to hear and that you are now mortgage free. I'm glad we were of assistance over the years and wish you all the best for the future. Ben Hutchings. Head of Intermediary Mortgage Sales Response date: 16th April 2024

Effortless process

Effortless process, We had it packaged by Buildloan and from offer to completion it took around 2 weeks Reviewed on: 12th April 2024

Reply from Bath Building Society Hi Callum, thank you for taking the time out and leaving this feedback. This is good to hear and hope everything goes smoothly for you. Ben Hutchings. Head of Intermediary Mortgage Sales Response date: 15th April 2024

Clear and efficient communication

Our mortgage advisor was very clear and helpful in talking and seeing us through the process when we had queries. We felt he welcomed our contact and was always efficient when replying to our communications. Reviewed on: 2nd April 2024

Reply from Bath Building Society Hi Phil, thank you for your kind words. I'm glad you had a good experience, I'll be sure to pass this onto the team! Kyle Greck, Head of Direct Mortgages & Proposition Response date: 3rd April 2024

BATH BUILDING SOCIETY

An excellent lender who are in touch with the needs of their clients and who always try to help in a positive manner Reviewed on: 25th March 2024

Reply from Bath Building Society Thank you for providing this feedback Simon. This is great to hear and we do try our best! Ben Hutchings, Head of Intermediary Mortgage Sales Response date: 26th March 2024

Superb customer service! Thank you!

I've had a mortgage with Bath building society for 15 years . I was made redundant just before Christmas 2011 and was out of work for 3 whole months and couldn't pay the mortgage. When I contacted Bath they were very decent about it and when I did find another job they were flexible about the repayments. Above all they didn't make me feel humiliated like I was begging which I couldn't say for my own bank or other providers. Well done Bath and thank you, your kindness was not forgotten! Reviewed on: 23rd February 2024

Reply from Bath Building Society Thank you Andrew for your great feedback. I am glad that we were there for you when you needed help. Colin McDougall, Chief Commercial Officer. Response date: 23rd February 2024

Do you have a different Bath Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Tracker Rate Mortgage
from TSB 1.50 from 2 reviews
Mortgage
from Kensington Mortgages 2.14 from 4 reviews
Fixed Rate Mortgage
from West Brom Building Society 2.13 from 8 reviews

Want to see more from Bath Building Society?

Savings
from Bath Building Society 4.69 from 2035 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub