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Bath Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.68 (303 reviews)

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4.68

Based on 303 reviews, last reviewed 5th Jun 2025

109% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Thank you to Tim and the team Tim and the team were fantastic, as well as being incredibly responsive and making the process incredibly clear along the way, they went to extra effo... Read more Reviewed on: 5th June 2025

Latest lowest rating:

1

My mortgage process was delayed because essential qu... My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 d... Read more Reviewed on: 24th April 2025

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About this product

Are you looking for the right mortgage to secure your dream home? We collect Bath Building Society mortgage reviews to help you make an informed decision when choosing your mortgage lender.

Bath Building Society is a mutual organisation that offers a variety of mortgage products. It’s important to fully understand the terms, conditions and interest rates of a mortgage product. If you’re unsure, always consult the lender or an advisor.

If you’re interested in a mortgage with Bath Building Society, check out our reviews to learn more about the lender. Find out what products existing borrowers have taken out and how satisfied they are with it. Learn more about the application process, and how supportive Bath Building Society was throughout. Find out more about the member benefits available. All of this and more can be found in our Bath Building Society mortgage reviews.

Have you had a Bath Building Society mortgage? Share your experience with others on Smart Money People. Tell us about the application process: was it simple to understand and did the lender support you well? Share any experience you have had with the customer service team. Have you encountered any problems throughout your mortgage term? Whether good or bad, write a Bath Building Society mortgage review today. Together, we can help people like you make better financial decisions.

Bath Building Society Mortgages reviews (303)

Review of the Bath Building Society, Mortgages:

I couldn't be happier with Bath Building Society! :-)

I couldn't be more happy with Bath Building Society. I've been with them since 2009 and I just moved house and although I could have got cheaper rates elsewhere, as their customer service is superb I was happy to stay with them. They always reply quickly, with real people you can talk to and they couldn't do more for you. Well done Bath Building Society and thank you! :-) Reviewed on: 30th January 2025

Reply from Bath Building Society Hi Andrew, thank you for taking the time out and leaving us this feedback. This is great to hear and even better you are still with us over these years. Thanks again. Ben Hutchings, National Account Manager Response date: 11th February 2025

Thank you to Tim and the team

Tim and the team were fantastic, as well as being incredibly responsive and making the process incredibly clear along the way, they went to extra efforts to make this mortgage happen. I'm incredibly grateful. Reviewed on: 5th June 2025

Reply from Bath Building Society Thank you for taking the time to leave a review, I am so pleased that Tim and the team offered a great service and I will pass on the comments to everyone involved. Ian Birch Senior Mortgage Advisor Response date: 5th June 2025

Nick is very experienced and he is so kind and capab...

Nick is very experienced and he is so kind and capable to hold our hands through the whole application process. Reviewed on: 4th June 2025

Reply from Bath Building Society Thank you for your kind review, I will pass on your words to Nick who I am sure will be very pleased that he was able to offer a great service. Ian Birch Senior Mortgage Advisor Response date: 5th June 2025

Great Service

Very happy with mortgage application process and service from Tim (mortgage advisor). Competitive rate and advised of an alternative cheaper product that met my needs. Only negative was the old fashioned paper application form. Reviewed on: 2nd June 2025

Reply from Bath Building Society Thank you Robert for leaving a review, I am very pleased that you were happy with the process and service. We will also take on your comments about the application form and will look to improve this in the future. Ian Birch Senior Mortgage Advisor Response date: 3rd June 2025

Very quick service, smooth and efficient service

Very quick service. From application to mortgage offer just under 4 weeks, this at a time when all institutions were inundated with applications to beat the labour stamp duty increases. I had been advised that there would be a delay because of the SD increases so was pleasantly surprised to receive my offer in such a timely manner. Tim was especially helpful at the application stage. I have now had notice of completion. All in all a very smooth and pleasant experience Well done BIBS, impressed with you. Reviewed on: 22nd May 2025

Reply from Bath Building Society Thank you for taking the time to leave a review. It was good to hear that you had a great experience and the mortgage moved quickly and you will soon complete. I will pass on your kind comments. Response date: 23rd May 2025

A listening approach

My mortgage application could have been declined because the nature of the property doesn't fully fit with the Society's lending criteria. However, there are many positives about the property - and at every stage, Society colleagues were prepared to look at potential snags in the light of the bigger picture, to arrive at a balanced and considered view on whether a mortgage could be offered in my overall circumstances. Reviewed on: 16th May 2025

Reply from Bath Building Society Thank you for taking the time out and leaving this feedback. We pride ourselves at looking at individual circumstances and i'm glad we were able to assist you. Ben Hutchings, National Account Manager Response date: 19th May 2025

Brilliant to deal with, excellent mortgage product

One of the best experiences I have had, over 40+ years, of dealing with a financial institution. Excellent mortgage product available, very flexible, suits our needs exactly. Reviewed on: 10th May 2025

Reply from Bath Building Society Hi Paul, thank you for taking the time out and leaving this feedback. This is great to hear. Ben Hutchings, National Account Manager Response date: 12th May 2025

Mortgage came up for review; process was very good a...

Mortgage came up for review; process was very good a customer services was excellent Reviewed on: 9th May 2025

Reply from Bath Building Society Hi Manish, thank you for taking the time out and leaving us some feedback. This is great to hear and glad we could help. Ben Hutchings, National Account Manager Response date: 9th May 2025

BBS were great for our guest house mortgage

Bath Building Society was very flexible and set up a mortgage for our guest house. All the other lenders we approached (Lloyds, Natwest, Halifax etc.) were unable to help because we didn't fall into a standard tickbox category. The rate was always competitive, we had a series of discounted rate deals. Been with them for about 20 years. I highly recommend BBS. Reviewed on: 24th April 2025

Reply from Bath Building Society Hi Steven, Thank you for your review, I'm pleased to read that we've been able to support you as a longstanding customer! Kyle Greck, Head of Mortgage Sales Response date: 25th April 2025

My mortgage process was delayed because essential qu...

My mortgage process was delayed because essential questions were not asked promptly by Bath at the outset. This delay ended up costing me over £1000 due to being on the SVR with my previous provider. The app itself is difficult to use and lacks necessary information accessibility. While I was satisfied with the rate during my mortgage term, any potential savings were negated by the delays in the initial months, largely caused by Bath. Based on this experience, I cannot recommend Bath and will not return. Reviewed on: 24th April 2025

Reply from Bath Building Society Hi George I'm sorry to read that your experience with us did not meet your expectations or our usual standards. If you could email me at [email protected] with your account number so I can identify you, I would be happy to raise this as a complaint and investigate as appropriate. Kyle Greck, Head of Mortgage Sales Response date: 25th April 2025

Very personal service.

Very personal service. Tim was extremely helpful and his emails always very quick to respond with questions we had. The process was quite slick from start to finish, and we were kept informed of progress along the way. Reviewed on: 15th April 2025

Reply from Bath Building Society Hi Morna, thank you for taking the time out and providing this feedback. This is great to hear and i will pass on your comments to Tim. Ben Hutchings, National Account Manager Response date: 16th April 2025

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