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Bath Building Society: Savings reviews

Name: Savings
Rating: 4.73 (1865 reviews)

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4.66

Based on 1,864 reviews, last reviewed 28th Jan 2025

70% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

83%

12%

Latest highest rating:

5

You do know your customers Your staff are fab. Just in wood street to get my accounts updated and witness your staff helping a deaf customer, such a good way they had with each ... Read more Reviewed on: 28th January 2025

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Latest lowest rating:

1

Atrocious customer service I applied for a fixed term ISA. Deposited funds weren't acknowledged or immediately applied to my account. All attempts to contact the Building Societ... Read more Reviewed on: 28th October 2024

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About this product

Bath Building Society are an award-winning savings account provider.

Bath Building Society have a range of savings accounts including instant access, regular saver, notice accounts, fixed rate accounts and payroll savings.

Bath Building Society savings account reviews help you find out what it’s really like to be a customer. If you’ve used Bath Building Society before, you can also leave a review and share your experience.

Bath Building Society Savings reviews (1865)

Review of the Bath Building Society, Savings:

Promoting Mutuals By Better Rates

The saving rates need to be much better so people can see the value of a mutual organisation Reviewed on: 17th October 2024

Reply from Bath Building Society Hi, thank you for your feedback. We are always reviewing our rates in line with the Bank of England Base Rate, and always try to offer the best we can. Sam Dorrington, Branches Manager Response date: 22nd October 2024

Went into Wood Street to open an account and was ser...

Went into Wood Street to open an account and was served by Ann. I experienced great customer service. It was a very welcoming environment, with very professional staff who were all very helpful. Reviewed on: 29th January 2025

You do know your customers

Your staff are fab. Just in wood street to get my accounts updated and witness your staff helping a deaf customer, such a good way they had with each other. When I said about how lovely that was to see the comment came back “we know our customers “ from your staff. Well done Reviewed on: 28th January 2025

Great service from Gemma at Oldfield Park Branch

I called into the Oldfield Park branch to register a power of attorney. I was greeted by Gemma, who made the whole process stress free and straightforward for me to do. Great service! Very much appreciated. Reviewed on: 28th January 2025

Great personal service from Tracey!

Great personal service from Tracey! Reviewed on: 28th January 2025

Always really nice so helpful and wonderful staff.

It’s great, always really fast, staff always make me feel welcomed. Reviewed on: 28th January 2025

The staff are always very helpful and friendly.

The staff are always very helpful and friendly. Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. Sam Dorrington, Branches Manager Response date: 27th January 2025

Always very helpful staff always smiling

Always very helpful staff always smiling Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. Sam Dorrington, Branches Manager Response date: 27th January 2025

My father was a member and lifelong fan and customer...

My father was a member and lifelong fan and customer of BIBS. I have the same very positive experience and am delighted with the ongoing service, Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you very much for the feedback, and it's so great to see that you have had such a positive experience with ourselves like your father. Sam Dorrington, Branches Manager Response date: 27th January 2025

I rate the customer service very highly.

I rate the customer service very highly. Always super friendly and efficient. Reviewed on: 25th January 2025

Reply from Bath Building Society Thank you for your feedback, we pride ourselves on the human first experience we offer. Sam Dorrington, Branches Manager Response date: 27th January 2025

Complicated trust process made easier through BBS

Kelsey was so helpful. A trust is a complicated process when you are also dealing with probate and death and she couldn’t have been more patient and helpful. Reviewed on: 24th January 2025

Reply from Bath Building Society Thank you so much for the feedback, and I'm glad Kelsey was able to make the whole process as easy as possible! Sam Dorrington, Branches Manager Response date: 27th January 2025

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Bath Building Society: Savings reviews

70% decrease in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Bath Building Society Savings reviews (1865)

Promoting Mutuals By Better Rates

Went into Wood Street to open an account and was ser...

You do know your customers

Great service from Gemma at Oldfield Park Branch

Great personal service from Tracey!

Always really nice so helpful and wonderful staff.

The staff are always very helpful and friendly.

Always very helpful staff always smiling

My father was a member and lifelong fan and customer...

I rate the customer service very highly.

Complicated trust process made easier through BBS

Do you have a different Bath Building Society product?

There's still more to see!

Join Smart Money People

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